Direct Buy Customer Service

Phone Number & Contact Info

Direct Buy's Best Phone Number

800-827-6400
Toll-free·Calls Customer Service·Most popular Direct Buy number
Q:

How do I talk to a live human at Direct Buy?

A:Press 0, then wait on the line until transferred to a representative.
Q:

Does Direct Buy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Friday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Direct Buy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Direct Buy phone system greets you: If you know your party's extension, you may enter it at any time. Dial by name feature, press 1. Reach an attendant, press 0. For all other options, press 2.

What are the hours and when should I call?

Direct Buy operates the call center for this 800-827-6400 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Direct Buy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Direct Buy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Direct Buy is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Direct Buy

In summation, the best day to call Direct Buy is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Direct Buy staffs the call center well on Friday.

Why Customers Call Direct Buy

If you have time to do a bit of reading before you call Direct Buy, we recommend you read over some of our problem-specific articles.

What is Direct Buy?

Direct Buy is a membership-based buying service that connects consumers directly with manufacturers and suppliers to purchase products at wholesale prices. It provides a wide range of products, including home furnishings, appliances, electronics, and more. By cutting out the middleman, Direct Buy offers its members substantial savings compared to retail prices. Members gain access to private showrooms, where they can explore various brands and browse product catalogs. Additionally, Direct Buy offers personalized design and project planning services, helping members make informed purchasing decisions. With over 40 years of experience, Direct Buy aims to simplify the buying process, save members money, and provide exceptional customer service.

Is there a fee to join Direct Buy?

Yes, there is a fee to join Direct Buy. As a members-only buying club, Direct Buy offers access to exclusive pricing on a wide range of products for home improvement and furnishing. The membership fee covers the cost of providing these benefits and ensuring the best possible prices for its members. While the exact membership fee may vary, joining Direct Buy provides substantial savings on premium brands and products directly from authorized manufacturers and suppliers. The fee is a one-time investment that grants members access to a vast catalog of high-quality merchandise at significantly reduced prices. Whether you are renovating your home or simply searching for better deals on appliances or furniture, Direct Buy offers a cost-effective solution through its membership program.

How does Direct Buy work?

Direct Buy is a membership-based buying service that allows members to purchase products directly from manufacturers and wholesalers at exclusive prices. Members pay a one-time fee and gain access to a vast selection of products across various categories, including furniture, appliances, electronics, and more. By eliminating middlemen and markups, Direct Buy offers significant cost savings to its members. Once enrolled, members can browse the online catalog or visit the showroom to select products of their choice. They can also work with a personal design consultant to receive expert advice and assistance on home improvement projects. After making a purchase, products can be delivered directly to the member's home. With Direct Buy, members enjoy the opportunity to save money and make informed buying decisions in a hassle-free and convenient manner.

Top Direct Buy customer service problems

Click the link above to get answers to just about any Direct Buy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Direct Buy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Direct Buy agent. This phone number is Direct Buy's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-827-6400 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Direct Buy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Direct Buy has 1 phone number. It's not always clear what is the best way to talk to Direct Buy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Direct Buy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Direct Buy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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