Diamond.com Customer Service

Phone Number & Contact Info

Diamond.com's Best Phone Number

Toll-free·Calls Customer Service·Most popular Diamond.com number

How do I talk to a live human at Diamond.com?

A:Calling this Diamond.com number should go right to a real human being

Does Diamond.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 8am-10pm, Fri 8am-6pm EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Diamond.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Diamond.com number should go right to a real human being
Below are some clips we've found from Diamond.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to America's hottest talk line. Guys, hot ladies are waiting to talk to you. Press one now. Ladies, to talk to interesting and exciting guys free, press two to connect free now. Guys, press one now."
Excerpt from a call with Diamond.com
Friday, January 5, 2024 7:17 AM

They may ask you to enter information with the dial pad

"Welcome to America's Hottest TalkLine. Guys, hot ladies are waiting to talk to you. Press one now. Now. America's hottest top line is for callers eighteen and over. If you're under eighteen, you must hang up now. Product of x I p. We'd like to thank our callers for helping to keep our community safe. By reporting underage dangerous and offensive behaviors. Thanks to you, we continue to be the safest place for fun adult conversations. Remember that keeping your conversations on the system keeps you safe and anonymous.
If you do choose to give out your private number and then get a call accusing you of chatting with an underage person, you are being scammed for money as we remove all underage people from the system.
Thank you. Have fun. If you have a membership please enter it now."
Excerpt from a call with Diamond.com
Sunday, April 14, 2024 8:57 AM

The first phone menu

"Welcome to America's hottest talk line.
Guys, hot ladies are waiting to talk to you. Press one now.
Ladies, to talk to interesting and exciting guys free, press two to connect free now.
Guys, press one now.
Ladies, press two now."
Excerpt from a call with Diamond.com
Sunday, May 19, 2024 2:24 AM

After you press 2

"America's hottest talk line is for callers eighteen and over. If you're under eighteen, you must hang up now. Product of x I p. We hope you have a great time on America's hottest talk line. Grab a pen. We're gonna give you our direct access number so you can call us back absolutely free next time you're in the mood. You need to record a greeting to introduce yourself to the other callers. First, let's record the name you want to use. After the tone, record just your first name.
Now let's record your greeting. If you're ready to record, press one.
To hear tips for recording a good greeting and some examples, press two."
Excerpt from a call with Diamond.com
Sunday, February 25, 2024 9:35 AM
In fact, much of this information on this page is superfluous because this Diamond.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Diamond.com operates the call center for this 888-342-6663 phone number Mon-Thu 8am-10pm, Fri 8am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Diamond.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Diamond.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Diamond.com is Friday. The most busy day to call is Monday, which averages 240% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Diamond.com

In summation, the best day to call Diamond.com is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Diamond.com staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Conclusion and closing notes

This is Diamond.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Diamond.com agent. This phone number is Diamond.com's best phone number because 192 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-342-6663 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Diamond.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Diamond.com has 1 phone number. It's not always clear what is the best way to talk to Diamond.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Diamond.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Diamond.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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