A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for DexCom below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this DexCom phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from DexCom's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Dexcom.
If this is a life threatening emergency, hang up and dial nine one one.
Dexcom g seven is now available for all types of diabetes ages two years and older.
Please contact your diabetes supplier or pharmacy to check your eligibility, or visit dexcom dot com slash g seven to learn more.
Here are a list of common reasons that people call us.
When you hear the one that applies to you, just speak it back to me.
Technical support. New patients. Get g six sensor Thank you.
One moment while we connect you to an agent.
Currently, wait times are longer than expected.
While we work to resolve this, did you know most technical support requests like sensor replacements and overpatches can easily be resolved without the wait?
Just go to dexcom dot com slash contact, and select submit a product support request.
Or request sensor overpatches. All calls are being recorded for quality, training, and administrative purposes.
You are now in the technical support queue. Currently, the wait time is about seven minutes.
In order to help the agent assist you faster, may I ask you a few questions while we wait?
No problem. Your wait time is about seven minutes.
You'll hear music now until an agent is free. Thanks again for talking to me."
Excerpt from a call with DexCom
Wednesday, February 21, 2024 3:24 AM
The first phone menu
"Thank you for calling Dexcom.
If this is a life threatening emergency, hang up and dial nine one one.
Here are a list of common reasons that people call us.
When you hear the one that applies to you, just speak it back to me.
Technical support. New patients. Get g six sensor overpatches.
Replacements for existing customers, training and education.
Sorry. Was that technical support, new patients, get g six sensor overpatches, replacements, or existing customers, training and education, refunds, corporate directory, or something else?
Sorry. Was that technical support new patients, get g six sensor overpatches, replacements, or existing customers, training and education, refunds, corporate directory, or something else?
Or to reach our corporate directory, press five.
Alright. Let's try another way. If you're calling about becoming a Dexcom customer, press one.
If you're calling about an error message, a technical concern with your Dexcom product, or looking for overpatches, press two."
Excerpt from a call with DexCom
Thursday, May 9, 2024 5:07 PM
What are the hours and when should I call?
DexCom operates the call center for this 888-738-3646 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 332 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the DexCom call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DexCom phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DexCom staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DexCom is Sunday.The most busy day to call is Monday, which averages 185% more phone calls by comparison.Again, this is based on a sample of 332 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
DexCom is a leading company specializing in the development and manufacturing of glucose monitoring systems. Our innovative technology enables continuous monitoring of glucose levels in people with diabetes, helping them manage their condition effectively. DexCom's primary product is the DexCom Continuous Glucose Monitoring (CGM) System, which consists of a small sensor placed on the skin that measures glucose levels in real-time. This information is then wirelessly transmitted to a compatible device, providing users with valuable insights and alerts about their glucose trends and patterns. By allowing individuals to monitor their glucose levels without routine fingersticks, DexCom CGM empowers better diabetes management, helping users make more informed decisions about their health and ultimately improving their quality of life.
DexCom CGM, or Continuous Glucose Monitoring, works by measuring glucose levels continuously throughout the day and night. The system consists of a small sensor inserted under the skin, a transmitter that sends data from the sensor to a receiver or compatible smart device, and a mobile app for viewing glucose trends. The sensor detects glucose in the interstitial fluid and sends real-time measurements to the receiver or smart device, allowing users to track their glucose levels without the need for frequent fingersticks. The readings are displayed on the device's screen or mobile app, providing users with immediate feedback on their glucose levels. DexCom CGM helps users make informed decisions about managing their diabetes by alerting them to high or low glucose levels, helping to prevent dangerous fluctuations and improve overall glucose control.
Using DexCom CGM (Continuous Glucose Monitoring) offers several benefits. Firstly, it provides real-time glucose readings every five minutes, enabling users to monitor their blood sugar levels continuously, leading to better diabetes management. This accurate and timely data assists in making informed decisions about insulin dosing, nutritional intake, and exercise. DexCom CGM also reduces the need for frequent fingerstick testing, as it eliminates the need for a manual glucose meter. Additionally, it allows for customizable alerts, notifying users of high or low glucose levels in real-time, providing increased safety and peace of mind. Moreover, DexCom CGM is compatible with smart devices, offering convenient accessibility and data sharing with healthcare professionals and caregivers. Overall, using DexCom CGM promotes improved diabetes management, enhanced safety, and a more integrated approach to diabetes care.
Click the link above to get answers to just about any DexCom customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DexCom, and their purpose. Are any of these similar to the reason you are trying to call?
Sensor connection issues: "We've just had over three hours now of brief sensor issues."
- From a call lasting 23m 33s , Oct 30, 2024 11:29 PM
Sensor pairing issue: "The sensor is already paired with a pump."
- From a call lasting 17m 43s , Aug 23, 2024 3:14 PM
Information about why customers call DexCom is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- DexCom customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is DexCom's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DexCom agent. This phone number is DexCom's best phone number because 2,544 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-738-3646 include and other customer service issues. Rather than trying to call DexCom first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, DexCom has 1 phone number. It's not always clear what is the best way to talk to DexCom representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DexCom. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DexCom. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.