Detroit News Customer Service

Phone Number & Contact Information

800-395-3300
Toll-free·Calls Customer Service·Most popular Detroit News number
Q:How do I get a live human at Detroit News?
A:Choose which paper you are calling about. Then you will be connected to a representative.
Q:Does Detroit News offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Detroit News phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Choose which paper you are calling about. Then you will be connected to a representative.
Here is how our research team describes the way the Detroit News phone system greets you: Which paper are you calling about? Detroit News or Detroit Free Press?

What are the hours and when should I call?

Detroit News operates the call center for this 800-395-3300 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 203 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Detroit News phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Detroit News staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Detroit News is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 203 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Detroit News is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Detroit News staffs the call center well on Thursday.

Why call this Detroit News number?

Below is a sample of recent calls to Detroit News, and their purpose. Are any of these similar to the reason you are trying to call?
Operator assistance: "Operator assistance needed."
- From a call lasting 1m 29s , Mar 29, 2024 9:41 PM
New subscription started: "Started a new subscription."
- From a call lasting 1m 43s , Feb 4, 2024 7:16 PM

More Ways to Contact Detroit News Customer Service

There are of course other ways to contact Detroit News customer service besides the phone. Below we list the best ones, by medium.
Email
cserv@michigan.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Detroit News will reply our your email.
Detroit News's website
https://static.detroitnews.com/contact-us/ - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Detroit News customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Detroit News's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Detroit News agent. This phone number is Detroit News's best phone number because 1,218 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-395-3300 include Delivery problem, Cancel subscription, Complaint, Lower my bill and other customer service issues. Rather than trying to call Detroit News first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Detroit News has 1 phone number. It's not always clear what is the best way to talk to Detroit News representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Detroit News. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Detroit News. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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