How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this DeLonghi phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the DeLonghi phone system greets you: Welcome to the Delonghi and Kenwood Customer Concierge. Due to high call volumes, you may experience a short wait time as we direct your inquiry. If you'd like to register your product, order parts and accessories, or find the answers to common product questions, please visit the Frequently Asked Questions section of our website at www.delonghi.com. For Kenwood products, please visit www.kenwoodworld.com. If you're calling for assistance with a Delonghi product, press 1. For Kenwood kitchen appliances, press 2. If you are calling for Kenwood stereo parts, press 3.
Below are some clips we've found from DeLonghi's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to the Delonghi and Kenwood customer concierge.
Due to high call volumes, you may experience a short wait time as we direct your inquiry.
For English, press one.
For French, press two."
Excerpt from a call with DeLonghi
Saturday, February 10, 2024 1:37 PM
What are the hours and when should I call?
DeLonghi operates the call center for this 800-322-3848 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DeLonghi phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DeLonghi staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call DeLonghi is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call DeLonghi is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DeLonghi staffs the call center well on Friday.
More Ways to Contact DeLonghi Customer Service
There are of course other ways to contact DeLonghi customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DeLonghi will reply our your email.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of DeLonghi, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is DeLonghi's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DeLonghi agent. This phone number is DeLonghi's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-322-3848 include and other customer service issues. Rather than trying to call DeLonghi first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook. In total, DeLonghi has 1 phone number. It's not always clear what is the best way to talk to DeLonghi representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for DeLonghi. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DeLonghi. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.