DWS Investments Customer Service

Phone Number & Contact Info

DWS Investments's Best Phone Number

800-728-3337
Toll-free·Calls Customer Service·Most popular DWS Investments number
Q:

How do I talk to a live human at DWS Investments?

A:Must enter social security number or account number.
Q:

Does DWS Investments offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm CST. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this DWS Investments phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter social security number or account number.
Here is how our research team describes the way the DWS Investments phone system greets you: You can say "main menu" to access our touch-tone system or to speak to a representative, say "representative."
Below are some clips we've found from DWS Investments's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling DWS. Please note tax forms are expected to mail by January thirty first. If your distribution is below ten dollars, you will not receive form ten ninety nine DIV. Please note, form fifty four ninety eight will be mailed by May thirty first."
Excerpt from a call with DWS Investments
Friday, March 22, 2024 12:36 PM

They may ask you to say or enter information

"Thank you for calling DWS.
Your call may be recorded to ensure quality service.
If you are familiar with the system, speak your request now or say main menu."
Excerpt from a call with DWS Investments
Wednesday, May 8, 2024 6:44 PM

What are the hours and when should I call?

DWS Investments operates the call center for this 800-728-3337 phone number Mon-Fri 7am-6pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this DWS Investments phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like DWS Investments staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call DWS Investments is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call DWS Investments

In summation, the best day to call DWS Investments is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that DWS Investments staffs the call center well on Thursday.

Why Customers Call DWS Investments

If you have time to do a bit of reading before you call DWS Investments, we recommend you read over some of our problem-specific articles.

What is DWS Investments?

DWS Investments is a renowned global asset management company. With a rich history spanning over 60 years, DWS has established itself as a trusted partner for investors worldwide. Offering a wide range of investment solutions, DWS caters to individuals, families, corporations, and institutions seeking to grow and preserve their wealth. As a leader in environmental, social, and governance (ESG) investing, DWS is committed to integrating sustainability principles into its investment strategies. The company's expert portfolio managers leverage their extensive knowledge and experience to deliver innovative investment products and solutions tailored to the unique goals and risk tolerances of their clients. DWS Investments provides a reliable platform for investors to access a diverse asset class lineup and benefit from its global presence and dedicated client service.

Are there any fees associated with investing with DWS?

Yes, there are fees associated with investing with DWS. As an investment management company, DWS charges certain fees to cover the costs of its services and administration. These fees can include management fees, which are typically based on a percentage of the assets under management. Additionally, there may be expenses related to the operation of the specific investment products offered by DWS, such as mutual funds or exchange-traded funds (ETFs). These expenses, known as expense ratios, cover various costs like portfolio management, administration, and marketing. It's important for investors to carefully review all the relevant documentation and prospectuses to understand the specific fees associated with the investment products they are considering.

What is the minimum investment amount for DWS products?

The minimum investment amount for DWS products varies based on the specific product offering. Please refer to the product prospectus or contact our customer service team for detailed information on the minimum investment requirements for each product. We offer a range of investment options tailored to meet various investor needs, including mutual funds, exchange-traded funds (ETFs), institutional mandates, and customized solutions. Whether you are a retail investor, high-net-worth individual, or institutional client, we aim to provide suitable investment opportunities that align with your investment goals. Our diverse range of products ensures accessibility and flexibility, allowing investors to choose the appropriate investment amount that fits their financial capacity and objectives.

Top DWS Investments customer service problems

Click the link above to get answers to just about any DWS Investments customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to DWS Investments, and their purpose. Are any of these similar to the reason you are trying to call?
Claiming inherited investment: "I don't know what I'm supposed to do to cash this out."
- From a call lasting 11m 27s , May 8, 2024 6:44 PM
Assistance with account access: "But I'm mainly calling to reset and create a new online account because my phone number changed, so I can't get the code, the security code."
- From a call lasting 17m 5s , Mar 22, 2024 12:40 PM

More DWS Investments Customer Service Contacts

There are of course other ways to contact DWS Investments customer service besides the phone. Below we list the best ones, by medium.

DWS Investments Customer Email Addresses

service@dws.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and DWS Investments will reply our your email.

DWS Investments Customer Help Desk / Web Support

dws.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- DWS Investments customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is DWS Investments's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a DWS Investments agent. This phone number is DWS Investments's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-728-3337 include Get financial advice and other customer service issues. Rather than trying to call DWS Investments first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, DWS Investments has 1 phone number. It's not always clear what is the best way to talk to DWS Investments representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for DWS Investments. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like DWS Investments. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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