How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Craftsman phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Help me with something else" then "Operator"
Below are some clips we've found from Craftsman's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Sears Home Services.
For delivery and installation, press five. For all other inquiries, press six.
If you're calling about repair, press one.
For parts and part orders placed at Sears Parts Direct dot com, press two."
Excerpt from a call with Craftsman
Friday, March 22, 2024 5:14 PM
After you press 6
"Please pay attention as our menu has recently changed.
For Sears Home Improvement, press one.
For Sears retail locations, press two.
For Sears credit, press three.
For Sears Cleaning Services, press four."
Excerpt from a call with Craftsman
Tuesday, March 26, 2024 3:27 PM
What are the hours and when should I call?
Craftsman operates the call center for this 800-469-4663 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 237 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Craftsman phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Craftsman staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Craftsman is Saturday.The most busy day to call is Tuesday, which averages 280% more phone calls by comparison.Again, this is based on a sample of 237 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Craftsman is Friday.
Why call this Craftsman number?
Below is a sample of recent calls to Craftsman, and their purpose. Are any of these similar to the reason you are trying to call?
Air compressor electrical issue: "Every time I go to turn my air compressor on, it blows my circuit in my fuse box."
- From a call lasting 19m 12s , Jan 25, 2024 11:09 PM
More Ways to Contact Craftsman Customer Service
There are of course other ways to contact Craftsman customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Craftsman customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Craftsman's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Craftsman agent. This phone number is Craftsman's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-469-4663 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Craftsman first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Craftsman has 1 phone number. It's not always clear what is the best way to talk to Craftsman representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Craftsman. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Craftsman. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.