Craftsman Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Craftsman?
A:Say "Help me with something else" then "Operator". You can also use our free service that can talk to Craftsman for you and report back. Q:
Does Craftsman offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Craftsman below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Craftsman phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Help me with something else" then "Operator"
Below are some clips we've found from Craftsman's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Sears Home Services.
If you're calling about repair, press one.
For parts and part orders, placed at Sears Parts Direct dot com, press two.
For home warranties and protection agreements, press three.
For sears dot com or k mark dot com orders, press four."
Excerpt from a call with Craftsman
Wednesday, May 15, 2024 12:40 AM
After you press 6
"Please pay attention as our menu has recently changed.
For Sears Home Improvement, press one.
For Sears retail locations, press two.
For Sears credit, press three.
For Sears Cleaning Services, press four."
Excerpt from a call with Craftsman
Thursday, May 9, 2024 6:32 PM
What are the hours and when should I call?
Craftsman operates the call center for this 800-469-4663 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 532 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Craftsman call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Craftsman phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Craftsman staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Craftsman is Sunday. The most busy day to call is Monday, which averages 155% more phone calls by comparison. Again, this is based on a sample of 532 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Quietest
- Mon
- Busiest
- Tue
- Wed
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call Craftsman
In summation, the best day to call Craftsman is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Craftsman staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Craftsman
If you have time to do a bit of reading before you call Craftsman, we recommend you read over some of our problem-specific articles.
What is Craftsman known for?
Craftsman is widely recognized and revered for its exceptional quality, durability, and innovation in the field of tools and equipment. With a rich heritage spanning over nine decades, Craftsman has built a reputation for excellence, making it a household name among professionals and DIY enthusiasts alike. Craftsman is renowned for its extensive range of tools, including wrenches, ratchets, socket sets, power tools, and lawn and garden equipment. Crafted with precision and engineered to surpass industry standards, Craftsman products are known for their reliability and long-lasting performance. Additionally, Craftsman has earned recognition for its dedication to customer satisfaction, offering an extensive warranty program and a commitment to delivering value and convenience.
Are Craftsman tools covered by a warranty?
Yes, Craftsman tools are covered by a warranty. Craftsman offers a limited lifetime warranty on most of their hand tools, meaning that if a Craftsman tool breaks or fails to perform properly under normal use, the company will replace it free of charge. Power tools and other select items are covered by a one-year warranty, which guarantees that any defects in material or workmanship will be repaired or replaced within that period. However, it is important to note that the warranty does not cover normal wear and tear, misuse, or abuse of the tools. To claim warranty services, customers can visit a Craftsman retail store or contact their customer service department for assistance.
Are replacement parts available for Craftsman products?
Yes, replacement parts are readily available for Craftsman products. At Craftsman, we understand the importance of keeping your tools and equipment functioning at their best. That's why we offer an extensive range of replacement parts for all our products. Whether you need a new blade for your saw, a replacement battery for your power tool, or any other component, we have you covered. Our replacement parts are designed to be easy to install and are made to the same high-quality standards as the original parts. You can easily find and purchase the replacement parts you need through our website or by visiting any authorized Craftsman retailer. Rest assured, we are committed to ensuring your Craftsman products stand the test of time.
Top Craftsman customer service problems
Click the link above to get answers to just about any Craftsman customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Craftsman, and their purpose. Are any of these similar to the reason you are trying to call?
Lawnmower troubleshooting: "I noticed that when I put it into gear, that the engine keeps revving."- From a call lasting 18m 37s , Jul 13, 2024 6:11 PM
Lawnmower service request: "I need service on my lawnmower, it's not working properly and won't cut my grass."- From a call lasting 2m 23s , Jul 9, 2024 2:13 PM
Parts inquiry: "I need to speak with a customer service person for parts."- From a call lasting 3m 31s , Jul 2, 2024 6:59 PM
Inquiring about replacement part: "I'm wondering if you have that part for the lever assembly of my Craftsman weed eater."- From a call lasting 5m 38s , Jul 2, 2024 6:51 PM
More Craftsman Customer Service Contacts
There are of course other ways to contact Craftsman customer service besides the phone. Below we list the best ones, by medium.
Craftsman Customer Help Desk / Web Support
As a last, sometimes only, resort- Craftsman customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Craftsman's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Craftsman agent. This phone number is Craftsman's best phone number because 1,878 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-469-4663 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Craftsman first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Craftsman has 1 phone number. It's not always clear what is the best way to talk to Craftsman representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Craftsman. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Craftsman. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.