Consolidated Edison Customer Service

Phone Number & Contact Info

Consolidated Edison's Best Phone Number

Toll-free·Calls Customer Service·Most popular Consolidated Edison number

How do I talk to a live human at Consolidated Edison?

A:Press 0 at each prompt, ignoring messages.

Does Consolidated Edison offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Consolidated Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at each prompt, ignoring messages.

What are the hours and when should I call?

Consolidated Edison operates the call center for this 800-752-6633 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consolidated Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consolidated Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Consolidated Edison is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Consolidated Edison

In summation, the best day to call Consolidated Edison is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Consolidated Edison staffs the call center well on Friday.

Why Customers Call Consolidated Edison

If you have time to do a bit of reading before you call Consolidated Edison, we recommend you read over some of our problem-specific articles.

What is Consolidated Edison?

Consolidated Edison, commonly known as Con Edison, is a leading energy company serving the New York City metropolitan area. With a history spanning over 180 years, Con Edison plays a vital role in delivering electricity, natural gas, and steam to millions of customers. As a regulated utility, Con Edison operates a vast infrastructure of transmission and distribution systems, ensuring reliable service to homes and businesses. Their commitment to safety and sustainability is evident through ongoing investments in modernizing the grid, enhancing energy efficiency, and integrating renewable resources. Con Edison's comprehensive range of services also includes energy solutions for customers, such as energy management programs and demand response initiatives. As a trusted provider, Con Edison continues to prioritize customer satisfaction and contribute to the growth and resilience of the communities it serves.

What services does Consolidated Edison provide?

Consolidated Edison, commonly known as Con Edison, offers a comprehensive range of services to residential and commercial customers. As a leading energy company, they primarily provide electricity and natural gas distribution services. Customers can rely on Con Edison for efficient and reliable power supply, ensuring homes, businesses, and institutions are well-equipped with electricity. They also emphasize safety by offering tips and guidelines on electrical usage and maintenance. In addition, Con Edison assists customers with gas services such as installation, repair, and emergency response. They offer energy-saving programs and incentives to promote conservation and sustainability. Con Edison constantly innovates in the energy sector, investing in renewable energy sources and smart grid technologies. With a strong commitment to customer satisfaction, Con Edison strives to deliver affordable, safe, and sustainable energy services to the communities they serve.

What payment options does Consolidated Edison offer?

Consolidated Edison provides customers with several payment options for their convenience. Customers can choose to make payments online through the company's secure website, where they can access their account and pay using a credit or debit card or by electronic fund transfer. Another option is to enroll in the Automatic Payment Plan, where customers can set up automatic deductions from their bank account to pay their bills. For customers who prefer traditional methods, Consolidated Edison also accepts payments by mail, utilizing a check or money order. Additionally, customers can visit designated payment locations to make in-person cash or card payments. With these flexible payment options, Consolidated Edison aims to cater to the diverse preferences of their customers and provide a hassle-free billing experience.

Top Consolidated Edison customer service problems

Click the link above to get answers to just about any Consolidated Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Consolidated Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consolidated Edison agent. This phone number is Consolidated Edison's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-6633 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Consolidated Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Consolidated Edison has 1 phone number. It's not always clear what is the best way to talk to Consolidated Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Consolidated Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consolidated Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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