Does Consolidated Edison offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Consolidated Edison below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Consolidated Edison phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 at each prompt, ignoring messages.
What are the hours and when should I call?
Consolidated Edison operates the call center for this 800-752-6633 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Consolidated Edison call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Consolidated Edison phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Consolidated Edison staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Consolidated Edison is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Consolidated Edison is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Consolidated Edison staffs the call center well on Tuesday.
Why Customers Call Consolidated Edison
If you have time to do a bit of reading before you call Consolidated Edison, we recommend you read over some of our problem-specific articles.
Consolidated Edison, commonly known as Con Edison, is a leading energy company serving the New York City metropolitan area. With a history spanning over 180 years, Con Edison plays a vital role in delivering electricity, natural gas, and steam to millions of customers. As a regulated utility, Con Edison operates a vast infrastructure of transmission and distribution systems, ensuring reliable service to homes and businesses. Their commitment to safety and sustainability is evident through ongoing investments in modernizing the grid, enhancing energy efficiency, and integrating renewable resources. Con Edison's comprehensive range of services also includes energy solutions for customers, such as energy management programs and demand response initiatives. As a trusted provider, Con Edison continues to prioritize customer satisfaction and contribute to the growth and resilience of the communities it serves.
Consolidated Edison, commonly known as Con Edison, offers a comprehensive range of services to residential and commercial customers. As a leading energy company, they primarily provide electricity and natural gas distribution services. Customers can rely on Con Edison for efficient and reliable power supply, ensuring homes, businesses, and institutions are well-equipped with electricity. They also emphasize safety by offering tips and guidelines on electrical usage and maintenance. In addition, Con Edison assists customers with gas services such as installation, repair, and emergency response. They offer energy-saving programs and incentives to promote conservation and sustainability. Con Edison constantly innovates in the energy sector, investing in renewable energy sources and smart grid technologies. With a strong commitment to customer satisfaction, Con Edison strives to deliver affordable, safe, and sustainable energy services to the communities they serve.
Consolidated Edison provides customers with several payment options for their convenience. Customers can choose to make payments online through the company's secure website, where they can access their account and pay using a credit or debit card or by electronic fund transfer. Another option is to enroll in the Automatic Payment Plan, where customers can set up automatic deductions from their bank account to pay their bills. For customers who prefer traditional methods, Consolidated Edison also accepts payments by mail, utilizing a check or money order. Additionally, customers can visit designated payment locations to make in-person cash or card payments. With these flexible payment options, Consolidated Edison aims to cater to the diverse preferences of their customers and provide a hassle-free billing experience.
Click the link above to get answers to just about any Consolidated Edison customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Consolidated Edison is extracted from issues that customers have reported to GetHuman.
This is Consolidated Edison's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Consolidated Edison agent. This phone number is Consolidated Edison's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-6633 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Consolidated Edison first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Consolidated Edison has 1 phone number. It's not always clear what is the best way to talk to Consolidated Edison representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Consolidated Edison. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Consolidated Edison. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.