How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Computershare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter the account holder number to be transferred.
Here is how our research team describes the way the Computershare phone system greets you: Before we get started, I need to know if your name is on the account you are calling about. If you don't know, say "I don't know." Are you the account holder? Say "yes" or "no."
Below are some clips we've found from Computershare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask for information for security purposes
"If
Thank you.
One moment while I look that up.
Still looking.
For security purposes, please tell me or enter just the last four digits of your Social Security number."
Excerpt from a call with Computershare
Sunday, February 25, 2024 7:45 PM
They may ask your reason for calling (instead of a menu)
"All volumes are highest on Mondays and Tuesdays.
To avoid potential wait times, continue to use this automated phone system or consider calling back later in the week.
Thank you for calling Shareholder Services at Computershare.
Before we start, I need to know if your name is on the account that you're calling about."
Excerpt from a call with Computershare
Tuesday, April 9, 2024 7:50 PM
They may ask you to enter information with the dial pad
"Call volumes are highest on Mondays and Tuesdays.
To avoid potential wait times, continue to use this automated phone system or consider calling back later in the week.
Thank you for calling Shareholder Services at Computershare.
Before we start Thanks.
To access your holdings, I'll need your holder account number.
This number usually begins with the letter c and is located towards the top right hand corner.
Of materials sent to you. Ignoring the letter, please tell me or enter your holder account number now one digit at a time."
Excerpt from a call with Computershare
Monday, March 25, 2024 3:33 PM
What are the hours and when should I call?
Computershare operates the call center for this 800-736-3001 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 251 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Computershare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Computershare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Computershare is Sunday.The most busy day to call is Monday, which averages 533% more phone calls by comparison.Again, this is based on a sample of 251 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Computershare is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Computershare staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why call this Computershare number?
Below is a sample of recent calls to Computershare, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer of gifted shares: "I was cleaning out my house and I sold it, and I came across a stock certificate that I was gifted forty years ago, and I'm trying to figure out how to transfer it into my name."
- From a call lasting 22m 16s , Apr 12, 2024 9:48 PM
Technical issue: "You're gonna have to clean up the phones a little bit."
- From a call lasting 6m 14s , Apr 12, 2024 9:40 PM
Account not found: "I can't locate my holder account on the website."
- From a call lasting 1m 52s , Apr 12, 2024 9:37 PM
Unclear purpose: ""
- From a call lasting 4m 5s , Apr 9, 2024 7:50 PM
Address change inquiry: "I got a letter from Computershare about a change of address and I'm confused why my name and my wife's name are on it when I don't think we have anything there."
- From a call lasting 27m 30s , Apr 2, 2024 3:42 PM
Seeking assistance with direct investments: "I need help with my direct investments holding group."
- From a call lasting 2m 34s , Apr 2, 2024 3:38 PM
Checking account ownership: "I want to know how much I own in McDonald's, or she owns."
- From a call lasting 7m 27s , Mar 27, 2024 1:54 PM
Assistance with trust account: "I need help with my trust account from Metropolitan Life Insurance."
- From a call lasting 6m 55s , Mar 25, 2024 10:17 PM
Providing account details: "My name is Richard, and I am a co-trustee of my deceased mom's family trust."
- From a call lasting 26m , Mar 25, 2024 10:04 PM
Requesting 1099 form: "Last year, I purchased some stock and my tax preparer says I need a 1099 form."
- From a call lasting 10m 57s , Mar 25, 2024 3:33 PM
More Ways to Contact Computershare Customer Service
There are of course other ways to contact Computershare customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Computershare customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Computershare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Computershare agent. This phone number is Computershare's best phone number because 19,266 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-736-3001 include Refund a Charge, Account Access, Stock Sale, Stock Redemption, Transfer Service and other customer service issues. The Computershare call center that you call into has employees from Massachusetts, United Kingdom and is open 24 hours, 7 days according to customers. In total, Computershare has 1 phone number. It's not always clear what is the best way to talk to Computershare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Computershare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Computershare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.