Colorado Motor Vehicle Division (DMV/RMV) Customer Service

Calling the Colorado Motor Vehicle Division is meant to be a hybrid of automated technology and human assistance. When you call, you're initially encouraged to check out the Colorado MVD's website for help with your concerns. However, if you have a more specific question, you can remain on the line and push a button for assistance with that query.

If you opt for specific help, you'll first be directed to the automated assistant, which provides basic messages related to your concerns. I requested assistance with getting a Colorado driver's license as someone who was moving from out of state, and the message told me I'd need to bring my license, another form of identification and two official documents confirming my Colorado residence. It further told me that I could go to the Colorado MVD's website to find out what documents would be acceptable to prove my residence.

I was then asked if I had any further questions and told that if I did, I could ask for assistance. I asked what the cost of a license would be, and the automated assistant misunderstood my question and told me the license had multiple colors. I then asked to speak to a human representative, and the system told me to hold for the next available representative.

After about five minutes, I was connected with a representative. I told her the automated system had answered most of my questions, but I still wanted to know how much a new Colorado license would cost me as a new resident. She said the cost would be $30.87 for a new license. I asked her how long I had to get my new license, and she said I should do so within 90 days of moving to Colorado. She further added that in order to do so, I would need to make an appointment with an MVD official.

I thanked her for her assistance and said I would make an appointment as soon as I got settled. She warned me not to take too long, as several offices are booking three weeks in advance. I asked if anyone was booking three months out, and she said I'd be fine; nobody had that long of a wait. She then thanked me for calling and wished me a nice day.

Overall, I thought this was an excellent customer service experience in every way. The automated system is expertly set up to handle many forms of customer concerns and advocates visiting the website without forcing a customer to go there. In most cases, a customer can get help without ever needing to speak to a representative. 

Should a customer need personalized help or present the automated system with something it cannot answer, the wait to speak to someone isn't very long, and the assistance you receive is top-notch. I found the representative friendly, knowledgeable and professional, and I ended the phone call with all of my questions fully answered. If I genuinely needed assistance from the Colorado MVD, I would not hesitate to call this number to get help.