A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for City Sports below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this City Sports phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
What are the hours and when should I call?
City Sports operates the call center for this 877-988-2580 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the City Sports call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this City Sports phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like City Sports staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call City Sports is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call City Sports is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that City Sports staffs the call center well on Thursday.
Why Customers Call City Sports
If you have time to do a bit of reading before you call City Sports, we recommend you read over some of our problem-specific articles.
City Sports is a premier sports retailer offering a wide range of products and services catered to athletes and active individuals. As a leading destination for sporting goods, City Sports provides a one-stop shop for all sports enthusiasts. From apparel, footwear, and equipment to accessories and outdoor gear, our extensive selection satisfies the needs of diverse sports and activities. We prioritize customers' comfort and performance by carrying top brands known for quality and innovation. Furthermore, City Sports is dedicated to promoting an active lifestyle and fostering a sense of community. We host events, workshops, and training sessions to engage and support athletes of all levels. With a passion for sports, exceptional customer service, and a commitment to facilitating an active lifestyle, City Sports stands as a trusted resource for all things sports-related.
Yes, there is an online store for City Sports. We understand the convenience of online shopping and have made our wide range of products available for purchase on our website. From athletic gear to footwear, you can browse and buy our high-quality products from the comfort of your own home. Our online store offers a user-friendly interface, secure payment options, and fast shipping to ensure a seamless shopping experience. City Sports is committed to providing our customers with the same exceptional service and product selection online as they would find in our physical stores. Stay active and shop with us online!
City Sports stores are conveniently located in multiple cities across the country. We have store locations in bustling metropolitan areas such as New York City, Boston, Philadelphia, Chicago, Washington D.C., and Atlanta. Our goal is to provide easy access to our top-quality sports gear and apparel for athletes and fitness enthusiasts alike. Whether you're looking for a store near your home, workplace, or favorite fitness center, you'll likely find a City Sports store nearby. We are committed to creating a seamless shopping experience, and our friendly and knowledgeable staff are always available to assist you in finding the perfect sports equipment for your needs.
Click the link above to get answers to just about any City Sports customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to City Sports, and their purpose. Are any of these similar to the reason you are trying to call?
Visa rebate inquiry: "Am I eligible for the one hundred dollar Visa rebate?"
- From a call lasting 13s , Feb 19, 2024 3:03 PM
Information about why customers call City Sports is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and City Sports will reply our your email.
Conclusion and closing notes
This is City Sports's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a City Sports agent. This phone number is City Sports's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-988-2580 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call City Sports first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, City Sports has 1 phone number. It's not always clear what is the best way to talk to City Sports representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for City Sports. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like City Sports. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.