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Chico's Customer Service

Phone Number & Contact Info

Chico's's Best Phone Number

888-855-4986
Toll-free·Calls Customer Service·Most popular Chico's number·We talk to customer service for you·Skip the wait on hold·Call now
Q:

How do I talk to a live human at Chico's?

A:Calling this Chico's number should go right to a real human being You can also use our free service that can talk to Chico's for you and report back.
Q:

Does Chico's offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Saturday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chico's below.

Let us call and talk to Chico's for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chico's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Chico's number should go right to a real human being
Below are some clips we've found from Chico's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling TECO's. We are located in the eastern time zone of the United States and operate between the hours of seven AM to one AM. Seven days a week. As we approach our busy season, our wait times could increase. If you're not placing an order, the quickest service is our chat feature. Please go to chico's dot com and click on live chat. We would be glad to help you. To place an order, please press one. To speak to a personal stylist for expert advice on all your order needs, press two. To check the status of an existing order, including returns and exchanges, press three."
Excerpt from a call with Chico's
Saturday, February 17, 2024 5:47 PM

They may ask you to enter information with the dial pad

"Thank you for calling Chico's. As we approach our busy season, our wait times could increase. If you're not placing an order, the quickest service is our chat feature. Please go to chico's dot com and click on live chat. We will be glad to help you. To place an order, please press one. To speak to a personal stylist for expert advice on all your order needs, press two. To check the status of an existing order, including returns and exchanges, press three. To request a catalog or to change your mailing thank you so much for shopping with Tico's.
We have an exciting new feature to our Chico's website to look up your order.
At the top right corner, click the new order status link Enter your order number and billing ZIP code, and click look up my order."
Excerpt from a call with Chico's
Sunday, February 25, 2024 9:50 PM

The first phone menu

"Thank you for calling Chico's. We appreciate you being a loyal customer and can't wait to assist you. If you have any other questions, please stay on the line.
To place an order, please press one.
To speak to a personal stylist for expert advice on all your wardrobe needs, press two."
Excerpt from a call with Chico's
Tuesday, May 28, 2024 2:28 PM

After you press 3

"To request a catalog or to change your mailing thank you so much for shopping with Tico's. We have an exciting new feature to our Chico's website to look up your order. At the top right corner, click the new order status link Enter your order number and billing ZIP code, and click look up my order. If you are shopping on your mobile device, please click on menu to find the new order status link.
To check the status of an online or phone order, please press one.
To check the status of a purchase made at one of our boutiques, please press two."
Excerpt from a call with Chico's
Sunday, February 25, 2024 9:50 PM
In fact, much of this information on this page is superfluous because this Chico's phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Chico's operates the call center for this 888-855-4986 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 130 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Chico's call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chico's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chico's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chico's is Friday. The most busy day to call is Saturday, which averages 77% more phone calls by comparison. Again, this is based on a sample of 130 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Quietest
Sat
Busiest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Chico's

In summation, the best day to call Chico's is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Chico's number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Chico's

Below is a sample of recent calls to Chico's, and their purpose. Are any of these similar to the reason you are trying to call?
Urgent need for order assistance: "I'm leaving on a trip soon and urgently need my clothes, can expedited shipping be added to my order?"
- From a call lasting 22m 55s , May 28, 2024 2:39 PM
Order delivery delay: "I was notified that my order won't arrive until June 11th."
- From a call lasting 1m 57s , May 28, 2024 2:28 PM
Exchange request for different size: "I wanted to see if you offered it at a one point five. Can I exchange it for the large size?"
- From a call lasting 14m 43s , Feb 17, 2024 6:36 PM
Refund inquiry: "Can I take it to the local store?"
- From a call lasting 7m 20s , Feb 17, 2024 4:58 PM

More Chico's Customer Service Contacts

There are of course other ways to contact Chico's customer service besides the phone. Below we list the best ones, by medium.

Chico's Customer Service Live Chat

chicos.com - Customer Service
Use this link to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Chico's provides this option.

Chico's Customer Email Addresses

customerservice@chicos.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Chico's will reply our your email.

Chico's Customer Service on Facebook / Messenger

Some customer service teams, like that of Chico's, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Conclusion and closing notes

This is Chico's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chico's agent. This phone number is Chico's's best phone number because 1,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-855-4986 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Chico's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or chat. In total, Chico's has 1 phone number. It's not always clear what is the best way to talk to Chico's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chico's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chico's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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