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Chico's Customer FAQ

Top Answers & How-to Guides

What is Chico's's Phone Number?

The question we are asked most often is about how to talk to Chico's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Chico's customer service, get an answer now.

Recent Chico's Customer Questions

How do I unsubscribe from your mailing list?

To unsubscribe from our mailing list, you can follow the unsubscribe link at the bottom of any email you receive from us. This will allow you to remove your email address from our list. If you need further assistance, check the email for specific instructions or a link to manage your subscription preferences.
Asked Sep 18, 2025 4:29 PM

Need to return order that I just received.

Sure, we can assist with that. Chico's has a convenient return policy. Items purchased can be returned within 60 days of purchase. Make sure the items are in their original condition (unwashed and unworn). Put the items you want to return back into the original package, attach the pre-paid, pre-addressed label, and drop it off at any USPS location. Shipping and handling fees are not refundable though. To process a return for an online order, Chico's should refund you using your original payment method after they receive and inspect the item. Please note it may take several days for the refund to show up in your account.
Asked Jun 6, 2024 5:26 PM

Help me with my Chico's customer service issue

Sizing and Care

How can I find my size on the Chico's website?

To find your size on the Chico's website, visit the "Fit and Sizing" section for a sizing guide with detailed measurements....

How do I care for my Chico's clothing?

To care for Chico's clothing, it's important to follow the care label for specific instructions. Generally, machine wash in...

Email and Store Information

Does Chico's have a physical retail store I can visit?

Chico's operates numerous physical retail stores throughout the United States, often found in malls and standalone locations....

How can I unsubscribe from promotional emails?

Chico's allows users to unsubscribe from promotional emails easily through a link at the bottom of their emails. Additionally,...

Payment and Loyalty

Are gift cards available for purchase?

Chico's generally offers gift cards in multiple amounts for both in-store and online use, with options for physical or...

What payment methods does Chico's accept?

Chico's provides a range of payment options for shopper convenience, including major credit and debit cards like Visa and...

Do you offer a loyalty program?

Chico's has a loyalty program named "Chico's Passport," which rewards customers with points for purchases made at full price....

Clothing and Styles

How often do new styles arrive at Chico's?

Chico's regularly updates its collection with new styles, typically releasing items throughout the year, including seasonal...

What kinds of clothing does Chico's offer?

Chico's provides a wide array of women's clothing, including stylish tops like blouses and t-shirts, various bottoms such as...

Promotions and Discounts

How can I be notified of sales or special events?

To stay updated on sales and special events at Chico's, customers can subscribe to the newsletter with their email, follow...

Are there special promotions or discounts available?

Chico's regularly provides various promotions and discounts that change throughout the year, including seasonal sales and...

Returns and Exchanges

What is Chico's return policy?

Chico's return policy allows customers thirty days from purchase to return items in original condition, with tags attached....

What should I do if I received a damaged item?

If a damaged item is received from Chico's, first check their return and exchange policy online. Customers should quickly...

Order and Shipping

Can I track my order status online?

Customers can track their order status online via Chico's website. After placing an order, a confirmation email with tracking...

What is Chico's shipping policy?

Chico's offers various shipping options such as standard, expedited, and express with varying delivery times. Free standard...
We look to the Chico's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Chico's issues reported to GetHuman
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