Chick-fil-A Customer Service

Phone Number & Contact Info

Chick-fil-A's Best Phone Number

Toll-free·Calls Customer Service·Most popular Chick-fil-A number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at Chick-fil-A?

A:Calling this Chick-fil-A number should go right to a real human being You can also use our free service that can talk to Chick-fil-A for you and report back.

Does Chick-fil-A offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free.

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chick-fil-A below.

Let us call and talk to Chick-fil-A for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chick-fil-A phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Chick-fil-A number should go right to a real human being
Below are some clips we've found from Chick-fil-A's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Chick fil A Cares. For information about menu items and other frequently asked questions, visit our website at c f a cares dot com. If you are calling to learn more about a few Chick fil A restaurant location, please press one. For assistance with your Chick fil A one account, press two. To learn more about a promotion being please listen carefully as our menu options have changed. If you are experiencing general technical difficulties with your Chick fil A app, we recommend you uninstall and reinstall the app as this could resolve your issue. If you did not scan your app during a recent transaction, our are calling to update information on your Chick fil A one account, calling to inquire about points on your account, or have other questions regarding your Chick fil A one account, please visit our website at chick fil A dot com. Access your Chick fil A one account using the sign in link located in the top right section of the page. This site provides self serve options for many Chick fil A one topics."
Excerpt from a call with Chick-fil-A
Monday, March 11, 2024 4:17 PM

The first phone menu

"Thank you for calling Chick fil A Cares. For information about menu items and other frequently asked questions, visit our website at c f a cares dot com. For inquiries or feedback on a recent restaurant experience, press five.
If you are calling to learn more about a future Chick fil A rest restaurant location, please press one.
For assistance with your Chick fil A one account, press two."
Excerpt from a call with Chick-fil-A
Thursday, May 9, 2024 2:21 PM

After you press 4

"For inquiries or feedback on a recent restaurant experience, if you are calling regarding team member opportunities at a Chick fil A restaurant, please press one.
If you are calling for information about becoming a Chick fil A franchise operator, press two."
Excerpt from a call with Chick-fil-A
Tuesday, January 30, 2024 7:56 PM
In fact, much of this information on this page is superfluous because this Chick-fil-A phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Chick-fil-A operates the call center for this 866-232-2040 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 268 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Chick-fil-A call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chick-fil-A phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chick-fil-A staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Chick-fil-A is Saturday. The most busy day to call is Friday, which averages 119% more phone calls by comparison. Again, this is based on a sample of 268 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call Chick-fil-A

In summation, the best day to call Chick-fil-A is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chick-fil-A staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Chick-fil-A

If you have time to do a bit of reading before you call Chick-fil-A, we recommend you read over some of our problem-specific articles.

Is there a Chick-fil-A rewards or loyalty program?

Yes, Chick-fil-A offers a rewards and loyalty program called Chick-fil-A One. By signing up for free, customers can earn points for every purchase they make at Chick-fil-A. These points can be redeemed for various rewards such as free food items and exclusive offers. Additionally, Chick-fil-A One members have access to mobile ordering, allowing them to skip the line and pick up their food in-store or at the drive-thru. The program also enables personalized recommendations based on past orders, making the Chick-fil-A dining experience tailored to individual preferences. With Chick-fil-A One, customers can enjoy the convenience, perks, and special rewards that come with being a loyal member of the Chick-fil-A community.

What are the ingredients used in Chick-fil-A sauces?

Chick-fil-A sauces are made from a delicious blend of high-quality ingredients. Each sauce is crafted to complement our menu items and enhance the dining experience. Our beloved Chick-fil-A Sauce combines tangy mustard with a hint of smokiness and sweetness, resulting in a unique and savory flavor. For those who prefer a milder option, our Polynesian Sauce offers a delightful fusion of savory spices and tropical flavors. The classic Honey Mustard Sauce showcases the perfect balance of honey sweetness and mustard tang. Barbecue Sauce, on the other hand, tantalizes taste buds with its smoky and slightly spicy profile. Lastly, our Zesty Buffalo Sauce delivers a tangy and bold flavor with a kick of heat. Whether you choose one sauce or try them all, rest assured that each is carefully crafted using the highest quality ingredients to provide an unmatched taste experience.

What are the hours of operation for Chick-fil-A restaurants?

Chick-fil-A restaurants typically operate from early morning to late evening, seven days a week. However, specific hours may vary depending on the location. Most Chick-fil-A establishments open their doors at around 6:30 or 7:00 a.m. and serve breakfast until approximately 10:30 a.m. After this, they transition to their regular menu, available until closing time. Chick-fil-A's closing hours are typically between 9:00 and 10:00 p.m., but some locations may close earlier, especially on Sundays, as the company encourages their employees to have a day of rest. It's always a good idea to check the website or contact your local Chick-fil-A restaurant directly for their precise hours of operation.

Top Chick-fil-A customer service problems

Click the link above to get answers to just about any Chick-fil-A customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chick-fil-A, and their purpose. Are any of these similar to the reason you are trying to call?
Order inquiry: "Did you submit the chicken order for me?"
- From a call lasting 2m 16s , Jun 13, 2024 10:57 PM
Job verification: "I have a job."
- From a call lasting 7m 21s , Apr 5, 2024 8:24 PM
Seeking job referral: "I referred I look for the job."
- From a call lasting 3m 42s , Apr 5, 2024 8:19 PM
Employee setup assistance: "I need help setting up my account for my new job at Chick-fil-A."
- From a call lasting 2m 28s , Apr 5, 2024 8:09 PM
Employment verification: "I have a job."
- From a call lasting 3m 32s , Apr 5, 2024 8:03 PM
Incident at restaurant: "I slipped on the driveway this morning due to rain and the manager never called me back."
- From a call lasting 7m 30s , Feb 23, 2024 6:00 PM

More Chick-fil-A Customer Service Contacts

There are of course other ways to contact Chick-fil-A customer service besides the phone. Below we list the best ones, by medium.

Chick-fil-A Customer Help Desk / Web Support

chick-fil-a.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Chick-fil-A customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Chick-fil-A's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chick-fil-A agent. This phone number is Chick-fil-A's best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-232-2040 include Make a reservation, Delivery problem, Cancel a reservation, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Chick-fil-A first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Chick-fil-A has 1 phone number. It's not always clear what is the best way to talk to Chick-fil-A representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Chick-fil-A. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chick-fil-A. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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