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Carrier Customer Service

Phone Number & Contact Info

Carrier's Best Phone Number

800-227-7437
Toll-free·Calls Customer Service·Most popular Carrier number
Q:

How do I talk to a live human at Carrier?

A:Calling this Carrier number should go right to a real human being
Q:

Does Carrier offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Carrier phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Carrier number should go right to a real human being
Below are some clips we've found from Carrier's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Carrier. Did you know you can visit us at w w w dot carrier dot com slash residential for help finding a dealer near you, registering your newly purchased products, and confirming warranty information. This call is being recorded for quality and training or to confirm customer correspondence. If you have questions about carriers' privacy practices, please see our privacy notice at carrier dot com. If you are calling about an existing case, please press one. Otherwise, please stay on the line. If you are a dealer, technician, contractor, or service provider, please press six now. Homeowners and all other callers, please remain on the line."
Excerpt from a call with Carrier
Friday, March 15, 2024 4:51 PM
In fact, much of this information on this page is superfluous because this Carrier phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Carrier operates the call center for this 800-227-7437 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 266 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Carrier phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Carrier staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Carrier is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 266 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Carrier

In summation, the best day to call Carrier is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Carrier staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Carrier Customer Number

Christian Allen is the editor / author responsible for this content.
Jul 10, 2024

Carrier is a manufacturer and distributor of air conditioning, ventilation and heating systems as well as refrigerators. The company has been in business for over 100 years and does over $18 billion in business annually. It's not surprising, then, that Carrier receives a lot of customer service calls every day.

Why Do People Call Carrier Customer Support?

People call Carrier customer support for a range of reasons, including:

  • Questions about products and warranties
  • Help finding a Carrier dealer
  • Technical assistance with Carrier's Wi-Fi Thermostat service
  • Product troubleshooting and repair information

Best Practices for Calling Carrier Customer Service

There are several things that you can do to help ensure that your call to Carrier customer service is handled quickly and professionally:

  • Have all relevant documentation in front of you at the time you place the call. Documentation may include invoices, product model numbers and warranties.
  • If you are calling for technical support or troubleshooting, make sure that you have the product close by so that you can work with the customer service representative to identify a potential problem.
  • If you have been in communication with Carrier customer service about your issue, have that communication handy so that you can refer to it during your call.
  • Have pen and paper handy so that you can take notes during your conversation.

How do Consumers Feel About Calling Carrier Customer Service?

Carrier has a good reputation, and there is a general sense of satisfaction among those who have called for customer service. In addition, there are no major media reports about customer service failures by Carrier.

What Kind of Issues can Carrier Customer Service Representative Resolve?

Carrier customer service representatives can help resolve a range of issues, including providing you with information about Carrier products, explaining warranty terms, assisting customers in finding a Carrier dealer, And providing technical support for those who are using Carrier's web-based services.

What Can't Be Resolved With a Call to Carrier Customer Service?

If a physical repair is needed, a customer service representative may provide guidance in getting the repair or replacing the item under warranty, but the process of returning the item or sending it to a repair center will be up to the customer.

Carrier sells its products through authorized retailers. Carrier cannot be responsible for the policies of these retailers. While it is possible to complain to Carrier about the conduct or practices of a retailer, Carrier has limited options when it comes to addressing these concerns.

Similarly, if your carrier products or systems were installed by a third-party contractor, there may be a little that Carrier customer service can do to address a problem with installation.

What Should You Do If You Have an Unsuccessful Call with Carrier?

If you get off the phone with Carrier customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You still have options.

First, review the notes you took during your call. You may be able to identify a miscommunication or misunderstanding that contributed to the lack of resolution. Once you've identified the problem, you'll be prepared to explain what went wrong during your first conversation.

Next, call back. Explain that this is the second time you were calling and describe your concern and what went wrong with your first call. Customer service representatives have different levels of training and experience and the next person you speak to maybe in a better position to offer a resolution.

If a second call does not provide you with the resolution you want, you can try submitting a communication through Carrier's website. In addition, you might also be able to work with the retailer or contractor that sold you your carrier product or system.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why Customers Call Carrier

Below is a sample of recent calls to Carrier, and their purpose. Are any of these similar to the reason you are trying to call?
: "undefined"
- From a call lasting 6s , Jul 10, 2024 5:05 AM
No clear purpose: ""
- From a call lasting 54s , Jun 30, 2024 3:10 PM

More Carrier Customer Service Contacts

There are of course other ways to contact Carrier customer service besides the phone. Below we list the best ones, by medium.

Carrier Customer Help Desk / Web Support

residential.carrier.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Carrier customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Carrier's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carrier agent. This phone number is Carrier's best phone number because 1,596 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7437 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Carrier first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carrier has 1 phone number. It's not always clear what is the best way to talk to Carrier representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Carrier. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Carrier. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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