Carrier is a manufacturer and distributor of air conditioning, ventilation and heating systems as well as refrigerators. The company has been in business for over 100 years and does over $18 billion in business annually. It's not surprising, then, that Carrier receives a lot of customer service calls every day.
Why Do People Call Carrier Customer Support?
People call Carrier customer support for a range of reasons, including:
Best Practices for Calling Carrier Customer Service
There are several things that you can do to help ensure that your call to Carrier customer service is handled quickly and professionally:
How do Consumers Feel About Calling Carrier Customer Service?
Carrier has a good reputation, and there is a general sense of satisfaction among those who have called for customer service. In addition, there are no major media reports about customer service failures by Carrier.
What Kind of Issues can Carrier Customer Service Representative Resolve?
Carrier customer service representatives can help resolve a range of issues, including providing you with information about Carrier products, explaining warranty terms, assisting customers in finding a Carrier dealer, And providing technical support for those who are using Carrier's web-based services.
What Can't Be Resolved With a Call to Carrier Customer Service?
If a physical repair is needed, a customer service representative may provide guidance in getting the repair or replacing the item under warranty, but the process of returning the item or sending it to a repair center will be up to the customer.
Carrier sells its products through authorized retailers. Carrier cannot be responsible for the policies of these retailers. While it is possible to complain to Carrier about the conduct or practices of a retailer, Carrier has limited options when it comes to addressing these concerns.
Similarly, if your carrier products or systems were installed by a third-party contractor, there may be a little that Carrier customer service can do to address a problem with installation.
What Should You Do If You Have an Unsuccessful Call with Carrier?
If you get off the phone with Carrier customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You still have options.
First, review the notes you took during your call. You may be able to identify a miscommunication or misunderstanding that contributed to the lack of resolution. Once you've identified the problem, you'll be prepared to explain what went wrong during your first conversation.
Next, call back. Explain that this is the second time you were calling and describe your concern and what went wrong with your first call. Customer service representatives have different levels of training and experience and the next person you speak to maybe in a better position to offer a resolution.
If a second call does not provide you with the resolution you want, you can try submitting a communication through Carrier's website. In addition, you might also be able to work with the retailer or contractor that sold you your carrier product or system.