Carrier Phone Number

Calling Carrier customer service faster by GetHuman

Customer service
New Customers
Current Wait: 5 mins (2m avg)
Hours: Mon-Fri 8am-5pm EST; best time to call: 1pm
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Reasons customers like you called recently

Less than a year old ac unit not cooling properly
I have been calling to the customer care from approximately last * weeks in order to pu...
Hello- Could you kindly provide System AHRI number for Carrier **VNA*** and **MN*B*** c...
Warrantee issues with my Carrier heat pump.
bakit po walang lumalabas na tubig.*pero malamig naman po sya.
Contacted will not pull in changed it changed transformer changed both capacitors
we removed a carrier **mvp and infinity control, how can we make the **ana air conditio...
Num confermeid paypal
Our heat pump is blowing cold air
Outside AC not defrosting, covered in thick ice.
can't get my thermostat hooked up to my wireless.*it says the serial * is wrong....IT'S NOT!
Have a new WiFi modem and cannot connect to thermostat
Service our inverter ac
I need to move my split ac to Thiruvaiyaru from Chennai.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Carrier's Phone-Based Customer Care

Carrier is a manufacturer and distributor of air conditioning, ventilation and heating systems as well as refrigerators. The company has been in business for over 100 years and does over $18 billion in business annually. It's not surprising, then, that Carrier receives a lot of customer service calls every day.

Why Do People Call Carrier Customer Support?

People call Carrier customer support for a range of reasons, including:

  • Questions about products and warranties
  • Help finding a Carrier dealer
  • Technical assistance with Carrier's Wi-Fi Thermostat service
  • Product troubleshooting and repair information

Best Practices for Calling Carrier Customer Service

There are several things that you can do to help ensure that your call to Carrier customer service is handled quickly and professionally:

  • Have all relevant documentation in front of you at the time you place the call. Documentation may include invoices, product model numbers and warranties.
  • If you are calling for technical support or troubleshooting, make sure that you have the product close by so that you can work with the customer service representative to identify a potential problem.
  • If you have been in communication with Carrier customer service about your issue, have that communication handy so that you can refer to it during your call.
  • Have pen and paper handy so that you can take notes during your conversation.

How do Consumers Feel About Calling Carrier Customer Service?

Carrier has a good reputation, and there is a general sense of satisfaction among those who have called for customer service. In addition, there are no major media reports about customer service failures by Carrier.

What Kind of Issues can Carrier Customer Service Representative Resolve?

Carrier customer service representatives can help resolve a range of issues, including providing you with information about Carrier products, explaining warranty terms, assisting customers in finding a Carrier dealer, And providing technical support for those who are using Carrier's web-based services.

What Can't Be Resolved With a Call to Carrier Customer Service?

If a physical repair is needed, a customer service representative may provide guidance in getting the repair or replacing the item under warranty, but the process of returning the item or sending it to a repair center will be up to the customer.

Carrier sells its products through authorized retailers. Carrier cannot be responsible for the policies of these retailers. While it is possible to complain to Carrier about the conduct or practices of a retailer, Carrier has limited options when it comes to addressing these concerns.

Similarly, if your carrier products or systems were installed by a third-party contractor, there may be a little that Carrier customer service can do to address a problem with installation.

What Should You Do If You Have an Unsuccessful Call with Carrier?

If you get off the phone with Carrier customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You still have options.

First, review the notes you took during your call. You may be able to identify a miscommunication or misunderstanding that contributed to the lack of resolution. Once you've identified the problem, you'll be prepared to explain what went wrong during your first conversation.

Next, call back. Explain that this is the second time you were calling and describe your concern and what went wrong with your first call. Customer service representatives have different levels of training and experience and the next person you speak to maybe in a better position to offer a resolution.

If a second call does not provide you with the resolution you want, you can try submitting a communication through Carrier's website. In addition, you might also be able to work with the retailer or contractor that sold you your carrier product or system.

Customer Number 800-227-7437 - by the Numbers

Phone number to dial800-227-7437
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial1pm
Navigate phone maze to a humanDirect to human
Average wait
Current wait5
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication72%
Quality of help86%
Customer votes563
Information last updatedTue Jun 15 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Carrier's Best Toll-Free/800 Customer Phone Number

This is Carrier's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carrier agent. This phone number is Carrier's Best Phone Number because 1,596 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7437 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Carrier first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carrier has 2 phone numbers. It's not always clear what is the best way to talk to Carrier representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Carrier - by phone or otherwise

While 800-227-7437 is Carrier's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Carrier customers, is by calling their 844-210-8239 phone number for their New Customers department. Besides calling, the next favorite option for customers looking for help is via 844-210-8239 for New Customers. If you think this information is inaccurate or know of other ways to contact Carrier please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Carrier.

What is GetHuman's Relationship to Carrier?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Carrier. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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