Carrier Phone Number

Call Carrier customer service faster with GetHuman

Customer service
  • Calls Carrier's Customer Service department
  • The average hold time is 3m
  • The current wait is approximately 8m
  • Hours are Mon-Fri 8am-5pm EST
  • The best time to call is 10:15am
  • Popular issues for this call center: Where to buy, Complaint, Technical support, Repairs, and Returns.
  • Reach a live Carrier agent: Calling the Carrier number above should go right to a real human being

The Editor's Notes on Carrier's Phone-Based Customer Care

Carrier is a manufacturer and distributor of air conditioning, ventilation and heating systems as well as refrigerators. The company has been in business for over 100 years and does over $18 billion in business annually. It's not surprising, then, that Carrier receives a lot of customer service calls every day.

Why Do People Call Carrier Customer Support?

People call Carrier customer support for a range of reasons, including:

  • Questions about products and warranties
  • Help finding a Carrier dealer
  • Technical assistance with Carrier's Wi-Fi Thermostat service
  • Product troubleshooting and repair information

Best Practices for Calling Carrier Customer Service

There are several things that you can do to help ensure that your call to Carrier customer service is handled quickly and professionally:

  • Have all relevant documentation in front of you at the time you place the call. Documentation may include invoices, product model numbers and warranties.
  • If you are calling for technical support or troubleshooting, make sure that you have the product close by so that you can work with the customer service representative to identify a potential problem.
  • If you have been in communication with Carrier customer service about your issue, have that communication handy so that you can refer to it during your call.
  • Have pen and paper handy so that you can take notes during your conversation.

How do Consumers Feel About Calling Carrier Customer Service?

Carrier has a good reputation, and there is a general sense of satisfaction among those who have called for customer service. In addition, there are no major media reports about customer service failures by Carrier.

What Kind of Issues can Carrier Customer Service Representative Resolve?

Carrier customer service representatives can help resolve a range of issues, including providing you with information about Carrier products, explaining warranty terms, assisting customers in finding a Carrier dealer, And providing technical support for those who are using Carrier's web-based services.

What Can't Be Resolved With a Call to Carrier Customer Service?

If a physical repair is needed, a customer service representative may provide guidance in getting the repair or replacing the item under warranty, but the process of returning the item or sending it to a repair center will be up to the customer.

Carrier sells its products through authorized retailers. Carrier cannot be responsible for the policies of these retailers. While it is possible to complain to Carrier about the conduct or practices of a retailer, Carrier has limited options when it comes to addressing these concerns.

Similarly, if your carrier products or systems were installed by a third-party contractor, there may be a little that Carrier customer service can do to address a problem with installation.

What Should You Do If You Have an Unsuccessful Call with Carrier?

If you get off the phone with Carrier customer service and feel as though your questions were not answered or your issues were not resolved, don't give up. You still have options.

First, review the notes you took during your call. You may be able to identify a miscommunication or misunderstanding that contributed to the lack of resolution. Once you've identified the problem, you'll be prepared to explain what went wrong during your first conversation.

Next, call back. Explain that this is the second time you were calling and describe your concern and what went wrong with your first call. Customer service representatives have different levels of training and experience and the next person you speak to maybe in a better position to offer a resolution.

If a second call does not provide you with the resolution you want, you can try submitting a communication through Carrier's website. In addition, you might also be able to work with the retailer or contractor that sold you your carrier product or system.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Reasons customers like you called recently

Solve the Carrier problem. Contact us as soon as possible. Thank you
*** ******* ******* ** **** Carrier...
I want to upgrade my Ductable split AC
I need Freon for a carrier unit r-** but nobody will do it. Are you able to replace uni...
I bought carrier ac *.* ton *getting issue
I have bought a carrier *.* ton ac from jyoti commercial, He told me that he will insta...
My local dealer is not able to solve my ongoing HVAC system problem and I need more tec...
Need warranty replacement of furnace blower motor
my hotspot is not working in my i phone * plz help me out fast as much as you can so, d...
Num confermeid paypal
can't get my thermostat hooked up to my wireless.*it says the serial * is wrong....IT'S NOT!
Service our inverter ac
I need to move my split ac to Thiruvaiyaru from Chennai.
I have called ur customer care regarding service of my Split ac on ** sept **** at...
I purchased DURAEGE model *.*ton AC on **********. * days before I registered a service...

Carrier Customer Phone Number 800-227-7437 - Stats

Phone number to dial800-227-7437
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-5pm EST
Best time to dial10:15am
Average wait3 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication76%
Quality of help82%
Customer votes592
Information last updatedWed Dec 06 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Carrier's Best Toll-Free/800 Customer Phone Number

This is Carrier's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Carrier agent. This phone number is Carrier's Best Phone Number because 1,596 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7437 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Carrier first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Carrier has 1 phone number. It's not always clear what is the best way to talk to Carrier representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Carrier?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Carrier. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Carrier, including their website / help desk. Visit our Carrier Customer Service page for more information.
Carrier Customer ServiceCarrier Call-back Service

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