Capri Sun Customer Service

Phone Number & Contact Info

Capri Sun's Best Phone Number

Toll-free·Calls Customer Service·Most popular Capri Sun number

How do I talk to a live human at Capri Sun?

A:Press 0 at the first menu. Then press 2.

Does Capri Sun offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Capri Sun phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu. Then press 2.
Here is how our research team describes the way the Capri Sun phone system greets you: To report a product or package issue, press 1. For storage info, press 2. To find out where to buy our products, press 3. For all other questions, press 0.
Below are some clips we've found from Capri Sun's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling the Kraft Heinz Company consumer center. Your call is very important to us. As part of our commitment to quality, this call may be monitored or recorded. To better direct your call, please select from the following options.
To report a product or package issue, please press one.
For information regarding product best when used by dates, and storage information, please press two."
Excerpt from a call with Capri Sun
Thursday, April 25, 2024 3:14 PM

What are the hours and when should I call?

Capri Sun operates the call center for this 800-227-7478 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Capri Sun phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Capri Sun staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Capri Sun is Monday. The most busy day to call is Thursday, which averages 900% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Capri Sun

In summation, the best day to call Capri Sun is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Capri Sun staffs the call center well on Monday.

Why Customers Call Capri Sun

If you have time to do a bit of reading before you call Capri Sun, we recommend you read over some of our problem-specific articles.

Are Capri Sun drinks pasteurized?

Yes, Capri Sun drinks are pasteurized. Pasteurization is a process in which beverages are heated to kill harmful bacteria, ensuring they are safe for consumption. Capri Sun utilizes this method to guarantee the safety and quality of its drinks. This process involves heating the beverages to a specific temperature for a set duration and then rapidly cooling them. By doing so, Capri Sun eliminates any potential pathogens while still preserving the taste and nutritional value of the drink. This pasteurization process ensures that each Capri Sun product is free from any harmful bacteria, giving consumers peace of mind when enjoying their favorite flavors in convenient and portable pouches.

What are the ingredients in Capri Sun drinks?

Capri Sun drinks are made with a simple and delicious blend of ingredients. Each variant may include the following: water, fruit juice from concentrate (such as apple, grape, pineapple, orange, peach, and cherry), sugar, citric acid, natural flavors, and vitamin C. These ingredients are carefully selected to provide a refreshing and flavorful beverage for kids and adults alike. Capri Sun prides itself on using real fruit juice from concentrate and ensuring that no artificial preservatives, colors, or flavors are added. This commitment to quality ingredients allows Capri Sun to offer a convenient and tasty drink option that can be enjoyed by everyone.

Are Capri Sun drinks safe for children?

Yes, Capri Sun drinks are safe for children to consume. As a trusted brand since 1969, Capri Sun takes great pride in producing high-quality, safe beverages for kids. Our drinks are made with real fruit juice and contain no artificial colors, flavors, or preservatives. Additionally, all our products go through rigorous testing to ensure they meet the highest safety standards and comply with all food regulations. We use a specially designed pouch that is durable and puncture-resistant, minimizing the risk of spills. However, it's important to supervise children while they drink to prevent choking hazards. Capri Sun is committed to providing delicious and safe options that children love, making it a convenient choice for parents who prioritize their children's health.

Top Capri Sun customer service problems

Click the link above to get answers to just about any Capri Sun customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Capri Sun, and their purpose. Are any of these similar to the reason you are trying to call?
Suggesting new Capri Sun flavor: "I have an idea for a new Capri Sun: Citric Blast with pineapple, orange, and kiwi, call it the Citrix Blast."
- From a call lasting 3m 54s , Jun 25, 2024 6:43 PM
Product inquiry: "I see on it February o six, but I cannot read the year because I've the plastic is torn in the middle of the year."
- From a call lasting 11m 53s , Jun 21, 2024 7:12 PM
Technical issue: "Getting hung up on."
- From a call lasting 5m 35s , Apr 25, 2024 3:24 PM
Request for specific Capri Sun flavor: "I love the pineapple mango Capri Sun, but I can't find it anywhere in my town."
- From a call lasting 3m 30s , Apr 25, 2024 3:19 PM
Discontinued favorite Capri Sun: "I was drinking Capri Sun, and I have one particular brand that I like, and evidently y'all quit selling it or something."
- From a call lasting 3m 49s , Apr 25, 2024 3:14 PM
Contaminated Capri Sun pouches: "I bought a box, and more than half of them had, like like, a needle or pinholes in them."
- From a call lasting 3m 9s , Mar 1, 2024 4:14 PM
Defective product complaint: "I bought a pack of Capri Sun, and there was one that had nothing in it."
- From a call lasting 7m 43s , Jan 25, 2024 4:26 PM

More Capri Sun Customer Service Contacts

There are of course other ways to contact Capri Sun customer service besides the phone. Below we list the best ones, by medium.

Capri Sun Customer Help Desk / Web Support

parents.caprisun.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Capri Sun customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Capri Sun's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Capri Sun agent. This phone number is Capri Sun's best phone number because 1,164 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-7478 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Capri Sun first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Capri Sun has 1 phone number. It's not always clear what is the best way to talk to Capri Sun representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Capri Sun. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Capri Sun. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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