California Public Employees Retirement System (CalPERS) Customer Service

Phone Number & Contact Info

California Public Employees Retirement System (CalPERS)'s Best Phone Number

888-225-7377
Toll-free·Calls Customer Service·Most popular California Public Employees Retirement System (CalPERS) number
Q:

How do I talk to a live human at California Public Employees Retirement System (CalPERS)?

A:Keep pressing zero
Q:

Does California Public Employees Retirement System (CalPERS) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Thursday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this California Public Employees Retirement System (CalPERS) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing zero
Below are some clips we've found from California Public Employees Retirement System (CalPERS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Welcome to the California Public Employees Retirement System.
For members, press one.
For employers, press two."
Excerpt from a call with California Public Employees Retirement System (CalPERS)
Wednesday, February 14, 2024 4:14 PM

What are the hours and when should I call?

California Public Employees Retirement System (CalPERS) operates the call center for this 888-225-7377 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 571 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this California Public Employees Retirement System (CalPERS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like California Public Employees Retirement System (CalPERS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call California Public Employees Retirement System (CalPERS) is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 571 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call California Public Employees Retirement System (CalPERS)

In summation, the best day to call California Public Employees Retirement System (CalPERS) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that California Public Employees Retirement System (CalPERS) staffs the call center well on Thursday.

Why Customers Call California Public Employees Retirement System (CalPERS)

If you have time to do a bit of reading before you call California Public Employees Retirement System (CalPERS), we recommend you read over some of our problem-specific articles.

What is CalPERS and what does it do?

CalPERS, short for California Public Employees Retirement System, is a government agency that manages retirement and health benefits for public employees in California. As one of the largest public pension funds in the country, CalPERS provides retirement benefits for state and local public employees, including teachers, police officers, and firefighters. It aims to ensure the financial stability and security of its members by offering pension plans, retiree health care coverage, and disability benefits. CalPERS invests the funds contributed by employees and employers to generate income, which is used to pay retirement benefits. Through its long-term investment strategy and expertise, CalPERS strives to fulfill its commitment of providing financial support and security to its members in their retirement years.

What types of retirement plans are offered by CalPERS?

CalPERS offers multiple retirement plans to its members. The main retirement plans include the Defined Benefit Plan, which provides a monthly lifetime pension based on salary, years of service, and age at retirement. This plan is available to state, school, public agency, and contracting agency employees. Additionally, CalPERS offers the Defined Contribution Plan, where members contribute a portion of their salary to individual investment accounts, with future retirement income dependent on investment performance. This plan is available for public agency and school members. Lastly, there is the Savings Plus Program, a tax-advantaged 401(k) and 457 Plan, available to all public agency, school, and state employees. It allows members to make pre-tax contributions and invest in a variety of traditional and Roth investments.

Who is eligible to join CalPERS?

Any public employee in California who works for a participating employer is generally eligible to join CalPERS. Participating employers include state agencies, cities, counties, public school districts, special districts, and other local government entities. This can include employees in non-teaching positions in schools, law enforcement officers, firefighters, and many other public service roles. However, eligibility may vary depending on factors such as job classification and hours worked. Some employees may be excluded from membership, such as certain elected officials or employees of federal agencies. It is important to check with the employer or CalPERS directly to determine individual eligibility.

Top California Public Employees Retirement System (CalPERS) customer service problems

Click the link above to get answers to just about any California Public Employees Retirement System (CalPERS) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More California Public Employees Retirement System (CalPERS) Customer Service Contacts

There are of course other ways to contact California Public Employees Retirement System (CalPERS) customer service besides the phone. Below we list the best ones, by medium.

California Public Employees Retirement System (CalPERS) Customer Help Desk / Web Support

calpers.ca.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- California Public Employees Retirement System (CalPERS) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is California Public Employees Retirement System (CalPERS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a California Public Employees Retirement System (CalPERS) agent. This phone number is California Public Employees Retirement System (CalPERS)'s best phone number because 3,426 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-7377 include Get financial advice and other customer service issues. Rather than trying to call California Public Employees Retirement System (CalPERS) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, California Public Employees Retirement System (CalPERS) has 1 phone number. It's not always clear what is the best way to talk to California Public Employees Retirement System (CalPERS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for California Public Employees Retirement System (CalPERS). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like California Public Employees Retirement System (CalPERS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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