CSX Corp. Customer Service

Phone Number & Contact Information

904-359-3200
Calls Customer Service·Most popular CSX Corp. number
Q:How do I get a live human at CSX Corp.?
A:Calling this CSX Corp. number should go right to a real human being
Q:Does CSX Corp. offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this CSX Corp. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this CSX Corp. number should go right to a real human being
In fact, much of this information on this page is superfluous because this CSX Corp. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

CSX Corp. operates the call center for this 904-359-3200 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 230 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CSX Corp. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CSX Corp. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CSX Corp. is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 230 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call CSX Corp. is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CSX Corp. staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Conclusion and closing notes

This is CSX Corp.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CSX Corp. agent. This phone number is CSX Corp.'s best phone number because 1,380 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 904-359-3200 include Make a shipment, Track item, Overcharge/Strange charge, Complaint, Lost package and other customer service issues. Rather than trying to call CSX Corp. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, CSX Corp. has 1 phone number. It's not always clear what is the best way to talk to CSX Corp. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CSX Corp.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CSX Corp.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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