CIBC Visa (Canada) Customer Service

Phone Number & Contact Information

800-465-4653
Toll-free·Calls Customer Service·Most popular CIBC Visa (Canada) number
Q:How do I get a live human at CIBC Visa (Canada)?
A:Press # at the first menu. Next, press 0. Keep pressing 0. Then say "Representative."
Q:Does CIBC Visa (Canada) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Wednesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this CIBC Visa (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # at the first menu. Next, press 0. Keep pressing 0. Then say "Representative."
Here is how our research team describes the way the CIBC Visa (Canada) phone system greets you: Please key in your CIBC credit card number followed by the # key.
Below are some clips we've found from CIBC Visa (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to CRDC. To ensure you reach the best agent to assist you, please key in your CIBC credit card number followed by the pound key. If you need a moment, to locate your card, press five. If you make an error and want to begin again, press the star key. To serve you better, please key in your sixteen digit CIBC credit card number. If you need a moment to locate your card, To serve you better, please key in your sixteen digit CIBC credit card number."
Excerpt from a call with CIBC Visa (Canada)
Tuesday, January 9, 2024 5:57 PM
The first phone menu
"Welcome to CRDC.
To ensure you reach the best agent to assist you, please key in your CIBC credit card number followed by the pound If you need a moment to locate your card, press five.
If you make an error and want to begin again, press the star key."
Excerpt from a call with CIBC Visa (Canada)
Wednesday, April 3, 2024 9:59 PM

What are the hours and when should I call?

CIBC Visa (Canada) operates the call center for this 800-465-4653 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 178 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIBC Visa (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIBC Visa (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CIBC Visa (Canada) is Sunday. The most busy day to call is Wednesday, which averages 127% more phone calls by comparison. Again, this is based on a sample of 178 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call CIBC Visa (Canada) is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that CIBC Visa (Canada) staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why call this CIBC Visa (Canada) number?

Below is a sample of recent calls to CIBC Visa (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Paying multiple bills: "I need to pay three bills from my account - my credit card, President's Choice, and Visa."
- From a call lasting 22m 10s , Mar 28, 2024 6:49 PM
Card blocked from overseas: "My Visa card is blocked, I'm from India and need help unlocking it while out of the country."
- From a call lasting 13m 22s , Mar 15, 2024 3:17 PM
Report stolen card: "My card has been stolen, and it was new."
- From a call lasting 4m 32s , Mar 1, 2024 7:09 PM
Cancel CIBC Visa: "I would like to cancel my CIBC Visa, please."
- From a call lasting 23m 9s , Feb 29, 2024 2:33 PM
Cancel Visa card: "I would like to cancel my Visa card."
- From a call lasting 9m 45s , Feb 29, 2024 2:18 PM
Requesting new credit card: "I'm trying to request a new card because of a fraud attempt, can you assist me with that?"
- From a call lasting 12m 11s , Feb 11, 2024 5:19 PM
Redeeming rewards for hotel: "I have a question about how to use my points to book a hotel in Europe in May."
- From a call lasting 17m 52s , Feb 5, 2024 9:55 PM
Redeeming points for travel: "I have eighteen thousand points and can I use them to book a hotel in Europe?"
- From a call lasting 7m 16s , Feb 5, 2024 9:46 PM
Trying to increase credit limit: "I was calling to introduce my limit."
- From a call lasting 5m 12s , Feb 3, 2024 8:08 PM

More Ways to Contact CIBC Visa (Canada) Customer Service

There are of course other ways to contact CIBC Visa (Canada) customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
https://twitter.com/cibc - Customer Service
Use the link to connect with customer service through Twitter
CIBC Visa (Canada), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
CIBC Visa (Canada)'s website
As a last, sometimes only, resort- CIBC Visa (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CIBC Visa (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIBC Visa (Canada) agent. This phone number is CIBC Visa (Canada)'s best phone number because 4,470 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-465-4653 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call CIBC Visa (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, CIBC Visa (Canada) has 1 phone number. It's not always clear what is the best way to talk to CIBC Visa (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CIBC Visa (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIBC Visa (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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