CIBC Visa (Canada) Customer Service

Phone Number & Contact Info

CIBC Visa (Canada)'s Best Phone Number

800-465-4653
Toll-free·Calls Customer Service·Most popular CIBC Visa (Canada) number
Q:

How do I talk to a live human at CIBC Visa (Canada)?

A:Press # at the first menu. Next, press 0. Keep pressing 0. Then say "Representative."
Q:

Does CIBC Visa (Canada) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CIBC Visa (Canada) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # at the first menu. Next, press 0. Keep pressing 0. Then say "Representative."
Here is how our research team describes the way the CIBC Visa (Canada) phone system greets you: Please key in your CIBC credit card number followed by the # key.
Below are some clips we've found from CIBC Visa (Canada)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to CRDC. To ensure you reach the best agent to assist you, please key in your CIBC credit card number followed by the pound key. If you need a moment, to locate your card, press five. If you make an error and want to begin again, press the star key. To serve you better, please key in your sixteen digit CIBC credit card number. If you need a moment to locate your card, To serve you better, please key in your sixteen digit CIBC credit card number."
Excerpt from a call with CIBC Visa (Canada)
Tuesday, January 9, 2024 5:57 PM

They may ask you to enter information with the dial pad

"Welcome to CRDC. To ensure you reach the best agent to assist you, please key in your CIBC credit card number followed by the pound key. If you need a moment to locate your card, press
To serve you better, please key in your
To serve you better, please enter your credit."
Excerpt from a call with CIBC Visa (Canada)
Thursday, May 16, 2024 3:06 AM

The first phone menu

"CRDC. To ensure you reach the best agent to assist you, please key in your CIB credit card number followed by the pound key.
If you need a moment, to locate your card, press five.
If you make an error and want to begin again, press the star key."
Excerpt from a call with CIBC Visa (Canada)
Friday, May 31, 2024 6:33 PM

What are the hours and when should I call?

CIBC Visa (Canada) operates the call center for this 800-465-4653 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 255 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIBC Visa (Canada) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIBC Visa (Canada) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CIBC Visa (Canada) is Tuesday. The most busy day to call is Thursday, which averages 143% more phone calls by comparison. Again, this is based on a sample of 255 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call CIBC Visa (Canada)

In summation, the best day to call CIBC Visa (Canada) is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CIBC Visa (Canada) staffs the call center well on Tuesday.

Why Customers Call CIBC Visa (Canada)

If you have time to do a bit of reading before you call CIBC Visa (Canada), we recommend you read over some of our problem-specific articles.

What are the benefits of having a CIBC Visa card?

There are numerous benefits to having a CIBC Visa card. Firstly, cardholders have access to a wide range of Visa perks, including travel rewards, cash back, and exclusive discounts. With CIBC's extensive rewards program, users earn points on everyday purchases, which can be redeemed for flights, hotel stays, merchandise, and more. The card also offers comprehensive security features, such as Visa's Zero Liability Policy, protecting customers against unauthorized transactions. Additionally, CIBC Visa cardholders benefit from convenient payment options, enabling contactless payments through Visa payWave, Apple Pay, and Samsung Pay. CIBC's user-friendly online banking platform allows for easy account management and personalized spending insights. Overall, CIBC Visa provides a flexible and secure payment solution while offering a multitude of rewards and financial perks for an enhanced banking experience.

What is the annual fee for a CIBC Visa card?

The annual fee for a CIBC Visa card varies depending on the type of card you choose. Our range of Visa cards includes options with no annual fee, as well as cards with an annual fee that may offer enhanced rewards and benefits. We believe in offering our customers choice, so you can select the card that best suits your needs and budget. We recommend checking our website or contacting our customer service team to find the specific annual fee for the Visa card you are interested in. Remember, our cards also come with additional perks such as travel insurance, reward programs, and purchase protection to enhance your overall banking experience.

What are the different types of CIBC Visa cards available?

CIBC Visa offers a range of credit cards to suit various needs. The available card types include rewards cards, cash back cards, and low-interest rate cards. Rewards cards offer benefits like travel rewards, merchandise rewards, and cash back on purchases. Cash back cards allow users to earn cash back on everyday purchases, helping them save money. Low-interest rate cards offer lower interest rates on purchases and balance transfers, making it easier to manage debt. Additionally, CIBC Visa offers specialty cards, such as student cards and business cards that cater to specific customer segments. Customers can choose a card that aligns with their spending habits, financial goals, and lifestyle requirements.

Top CIBC Visa (Canada) customer service problems

Click the link above to get answers to just about any CIBC Visa (Canada) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CIBC Visa (Canada), and their purpose. Are any of these similar to the reason you are trying to call?
Unauthorized e-transfer: "I had a girl go on my account and send money to herself, she just stole it."
- From a call lasting 11m 34s , May 16, 2024 3:06 AM
Paying multiple bills: "I need to pay three bills from my account - my credit card, President's Choice, and Visa."
- From a call lasting 22m 10s , Mar 28, 2024 6:49 PM
Card blocked from overseas: "My Visa card is blocked, I'm from India and need help unlocking it while out of the country."
- From a call lasting 13m 22s , Mar 15, 2024 3:17 PM
Report stolen card: "My card has been stolen, and it was new."
- From a call lasting 4m 32s , Mar 1, 2024 7:09 PM
Cancel CIBC Visa: "I would like to cancel my CIBC Visa, please."
- From a call lasting 23m 9s , Feb 29, 2024 2:33 PM
Cancel Visa card: "I would like to cancel my Visa card."
- From a call lasting 9m 45s , Feb 29, 2024 2:18 PM
Requesting new credit card: "I'm trying to request a new card because of a fraud attempt, can you assist me with that?"
- From a call lasting 12m 11s , Feb 11, 2024 5:19 PM
Redeeming rewards for hotel: "I have a question about how to use my points to book a hotel in Europe in May."
- From a call lasting 17m 52s , Feb 5, 2024 9:55 PM
Redeeming points for travel: "I have eighteen thousand points and can I use them to book a hotel in Europe?"
- From a call lasting 7m 16s , Feb 5, 2024 9:46 PM
Trying to increase credit limit: "I was calling to introduce my limit."
- From a call lasting 5m 12s , Feb 3, 2024 8:08 PM

More CIBC Visa (Canada) Customer Service Contacts

There are of course other ways to contact CIBC Visa (Canada) customer service besides the phone. Below we list the best ones, by medium.

CIBC Visa (Canada) Customer Service on X (formerly Twitter)

twitter.com/cibc - Customer Service
Use the link to connect with customer service through Twitter
CIBC Visa (Canada), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

CIBC Visa (Canada) Customer Help Desk / Web Support

cibc.com - Customer Service
Online customer service support
As a last, sometimes only, resort- CIBC Visa (Canada) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CIBC Visa (Canada)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIBC Visa (Canada) agent. This phone number is CIBC Visa (Canada)'s best phone number because 4,470 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-465-4653 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call CIBC Visa (Canada) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, CIBC Visa (Canada) has 1 phone number. It's not always clear what is the best way to talk to CIBC Visa (Canada) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CIBC Visa (Canada). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIBC Visa (Canada). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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