CIBC Bank Customer Service

Phone Number & Contact Info

CIBC Bank's Best Phone Number

Toll-free·Calls Customer Service·Most popular CIBC Bank number

How do I talk to a live human at CIBC Bank?

A:Enter card number followed by # then enter 0

Does CIBC Bank offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-10pm, Sat-Sun 9am-6pm EST. The least busy day is Sunday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this CIBC Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Enter card number followed by # then enter 0
Below are some clips we've found from CIBC Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to CIBC. For the service of Jose Please key in your CIBC debit or credit card number followed by the pound key. If you need a moment to locate your card, press five. If you make an error and want to begin again, press the star key."
Excerpt from a call with CIBC Bank
Monday, January 22, 2024 12:16 PM

They may ask you to enter information with the dial pad

"Welcome to CIBC. Please key in your CIBC debit or credit card number.
For banking services like To access the secure areas of the automated service, a debit card number and password are required.
Please enter your CIBC debit card number followed by the number key."
Excerpt from a call with CIBC Bank
Tuesday, April 2, 2024 3:45 AM

The first phone menu

"Welcome to CIBC. Please key in your CIBC debit or credit card number followed by the pound key.
If you need a moment to locate your card, press five.
If you make an error and want to begin again, press the star key."
Excerpt from a call with CIBC Bank
Monday, May 27, 2024 6:45 PM

What are the hours and when should I call?

CIBC Bank operates the call center for this 800-465-2422 phone number Mon-Fri 9am-10pm, Sat-Sun 9am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 159 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CIBC Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CIBC Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call CIBC Bank is Sunday. The most busy day to call is Monday, which averages 138% more phone calls by comparison. Again, this is based on a sample of 159 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call CIBC Bank

In summation, the best day to call CIBC Bank is Friday.

Why Customers Call CIBC Bank

If you have time to do a bit of reading before you call CIBC Bank, we recommend you read over some of our problem-specific articles.

What types of accounts does CIBC Bank offer?

CIBC Bank offers a wide range of accounts to suit different needs. These include everyday banking accounts, such as the CIBC Smart Account, which offers unlimited transactions and a tiered fee structure based on the account balance. For those looking to save, CIBC offers savings accounts like the CIBC eAdvantage Savings Account, which provides competitive interest rates and easy access to funds. CIBC also has specialized accounts for students, seniors, and newcomers to Canada. Additionally, CIBC offers investment accounts, such as the CIBC Investor's Edge, which allows clients to trade stocks, options, and more. No matter the financial goals or preferences, CIBC Bank has a variety of account options to meet customer needs.

What are the fees associated with using CIBC Bank?

At CIBC Bank, we believe in transparency and strive to provide a clear understanding of our fee structure. Depending on the specific products and services you use, there may be certain fees associated. Some common fees include account maintenance fees, withdrawal fees, overdraft fees, wire transfer fees, and foreign exchange fees. However, we offer various account packages to suit different customer needs, and some accounts may waive specific fees or offer reduced rates. It is important to review the details of each account and service to understand the associated fees. We recommend contacting our customer service team or visiting our website for the most up-to-date information on fees, as it may vary based on location and account type.

What are the hours of operation for CIBC Bank branches?

The hours of operation for CIBC Bank branches vary depending on the location. Most branches are open from Monday to Friday, with hours ranging from 9:00 am to 5:00 pm, or 10:00 am to 6:00 pm. However, some branches may have extended hours or be open on Saturdays. To find the exact hours for a specific branch, it is recommended to visit the CIBC website and use the branch locator tool. This tool allows customers to search for branches by entering their city or postal code. Alternatively, customers can contact CIBC Bank's customer service for assistance in finding the hours of operation for their desired branch.

Top CIBC Bank customer service problems

Click the link above to get answers to just about any CIBC Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to CIBC Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Account access issue: "ID account."
- From a call lasting 3m 55s , Jun 8, 2024 3:53 AM
Increase credit limit: "I'm here because I wanna increase my limit for."
- From a call lasting 4m 59s , May 27, 2024 6:45 PM
Updating phone number for mobile banking: "I changed the phone number for mobile banking, but my mobile banking is not open now because today, my debit card was opened."
- From a call lasting 12m 53s , May 21, 2024 9:05 PM
Closing account request: "I'm calling because I want to close my account at CIBC."
- From a call lasting 10m 38s , Apr 3, 2024 8:01 PM
Credit card application status: "I've just applied for a credit card and I want to ask the status now."
- From a call lasting 6m 39s , Apr 2, 2024 3:47 AM
Forgot debit card transfer password: "I forgot the password for my debit card transfer on the banking app."
- From a call lasting 4m 5s , Mar 21, 2024 9:06 PM
Assistance with e-Transfer: "I'm having trouble with making e-Transfers through my app while in Mexico."
- From a call lasting 7m 32s , Mar 21, 2024 8:58 PM
Checking in from Asia: "Just calling to let you know we're currently in Asia."
- From a call lasting 2m 46s , Mar 12, 2024 11:15 AM
Increasing e-transfer limit: "I'm trying to pay my rent, but it's more than I can do in a single transfer."
- From a call lasting 20m 8s , Jan 12, 2024 10:32 PM

More CIBC Bank Customer Service Contacts

There are of course other ways to contact CIBC Bank customer service besides the phone. Below we list the best ones, by medium.

CIBC Bank Customer Service Live Chat

cibc.com - Customer Service
Click "Chat live with an agent"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, CIBC Bank provides this option.

CIBC Bank Customer Help Desk / Web Support

cibc.com - Customer Service
Online customer service support
As a last, sometimes only, resort- CIBC Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is CIBC Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CIBC Bank agent. This phone number is CIBC Bank's best phone number because 5,190 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-465-2422 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call CIBC Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, CIBC Bank has 1 phone number. It's not always clear what is the best way to talk to CIBC Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for CIBC Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CIBC Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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