How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Brooks Brothers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait through the message
Below are some clips we've found from Brooks Brothers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Brooks Brothers customer service.
Your call may be monitored or recorded for training and quality purposes.
For information about how we collect and process personal information, see our privacy policy, which is available at Brooks Brothers dot com.
For all customers service inquiries, please press one.
To speak with a stylist to place a new order, please press two or wait on the line for the next available associate.
Thank you. One of our associates will be with you momentarily."
Excerpt from a call with Brooks Brothers
Saturday, January 6, 2024 8:19 PM
The first phone menu
"Thank you for calling Brooks Brothers customer service.
Your call may be monitored or recorded for training and quality purposes.
For information about how we collect and process personal information, see our privacy policy, which is available at Brooks Brothers dot com.
For all customers service inquiries, please press one.
To speak with a stylist to place a new order, please press two or wait on the line for the next available associate."
Excerpt from a call with Brooks Brothers
Saturday, January 6, 2024 8:19 PM
What are the hours and when should I call?
Brooks Brothers operates the call center for this 800-274-1815 phone number Mon-Sat 7am-midnight ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brooks Brothers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brooks Brothers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brooks Brothers is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Brooks Brothers is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Brooks Brothers staffs the call center well on Monday.
Why call this Brooks Brothers number?
Below is a sample of recent calls to Brooks Brothers, and their purpose. Are any of these similar to the reason you are trying to call?
Price adjustment request: "I purchased a jacket online and today got an email that it went on sale, how can I get an adjustment for the price difference?"
- From a call lasting 12m 42s , Jan 6, 2024 8:19 PM
More Ways to Contact Brooks Brothers Customer Service
There are of course other ways to contact Brooks Brothers customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Brooks Brothers will reply our your email.
As a last, sometimes only, resort- Brooks Brothers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Brooks Brothers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brooks Brothers agent. This phone number is Brooks Brothers's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-274-1815 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Brooks Brothers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Brooks Brothers has 1 phone number. It's not always clear what is the best way to talk to Brooks Brothers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Brooks Brothers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brooks Brothers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.