Broadspire Customer Service

Phone Number & Contact Info

Broadspire's Best Phone Number

Toll-free·Calls Customer Service·Most popular Broadspire number

How do I talk to a live human at Broadspire?

A:Calling this Broadspire number should go right to a real human being

Does Broadspire offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Broadspire Customer Phone Numbers

Claims Department

Toll-free · 24 hours, 7 days · Calling this Broadspire number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Broadspire phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Broadspire number should go right to a real human being
Below are some clips we've found from Broadspire's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Broadspire customer services. To reduce the hold time, customer service has implemented an external email address where you can submit your questions in writing. The email address is provider twenty four at choose broadspire dot com. If you choose to send an email, please indicate the patient's name, date of service, claim number, and the patient's Social Security number. Again, to reduce the hold time, customer service has implemented an external email address where you can submit your question questions in writing. The email address is provider twenty four at choose broadspire dot com. If you choose to send an email, please indicate the patient's name, date of service, claim number, and the patient's Social Security number. Please listen carefully as our options have changed. If you need a claim number or just information, please press five. If you received an explanation of benefits, explanation of review, and have additional questions on the payment, or deny reason, please press six. For all other questions, please press seven.
If you are calling for precertification, please press one.
If calling for pharmacy bill, please press two."
Excerpt from a call with Broadspire
Monday, March 25, 2024 6:22 PM
In fact, much of this information on this page is superfluous because this Broadspire phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Broadspire operates the call center for this 800-800-7885 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 387 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Broadspire phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Broadspire staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Broadspire is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 387 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Broadspire

In summation, the best day to call Broadspire is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Broadspire staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Broadspire

If you have time to do a bit of reading before you call Broadspire, we recommend you read over some of our problem-specific articles.

What is Broadspire?

Broadspire is a leading third-party administrator that specializes in providing innovative solutions for claims and risk management. With over 40 years of experience, Broadspire offers a comprehensive suite of services including workers' compensation, liability, and disability claims management, as well as medical management and absence management. Their team of highly skilled professionals works closely with clients to deliver tailored solutions designed to reduce costs, enhance outcomes, and improve customer satisfaction. Broadspire's technology-driven approach allows for efficient claims administration, data analysis, and real-time reporting. As a trusted partner, Broadspire helps businesses navigate complex challenges, while ensuring compliance and maximizing operational efficiency.

Is Broadspire available worldwide?

Yes, Broadspire is available worldwide. With a global presence in over 120 countries, Broadspire offers its services to clients across the globe. Through its extensive network of offices, partners, and affiliates, Broadspire has established a strong international footprint, enabling it to provide comprehensive claims management and insurance solutions on a global scale. By leveraging their expertise, technology, and knowledge of local regulations, Broadspire delivers consistent and reliable services to companies and individuals regardless of their geographical location. Whether clients require assistance with insurance claims, healthcare administration, risk management, or other related services, Broadspire is equipped to meet their needs worldwide.

Who are Broadspire's target clients?

Broadspire caters to a diverse spectrum of clients across various industries. Our primary target clients include large corporations, insurance companies, and self-insured organizations. We serve businesses that seek comprehensive claims management and risk management solutions. Our services are especially valuable to companies with complex worker's compensation, liability, and property claims. Additionally, Broadspire's expertise extends to industries such as healthcare, manufacturing, retail, construction, transportation, and more. We focus on providing tailored services that meet the unique needs of each client, irrespective of their size or industry. With our deep industry knowledge, cutting-edge technology, and experienced professionals, Broadspire is dedicated to helping organizations effectively manage and mitigate risks while optimizing their claims process.

Top Broadspire customer service problems

Click the link above to get answers to just about any Broadspire customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Broadspire, and their purpose. Are any of these similar to the reason you are trying to call?
Missing W-2 forms: "I received two checks from them, but I didn't receive any W-2s."
- From a call lasting 5m 22s , Mar 25, 2024 6:22 PM

More Broadspire Customer Service Contacts

There are of course other ways to contact Broadspire customer service besides the phone. Below we list the best ones, by medium.

Broadspire Customer Email Addresses - Claims Department
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Broadspire will reply our your email.

Conclusion and closing notes

This is Broadspire's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Broadspire agent. This phone number is Broadspire's best phone number because 2,322 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-800-7885 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Broadspire first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Broadspire has 2 phone numbers. It's not always clear what is the best way to talk to Broadspire representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Broadspire. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Broadspire. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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