Borders Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Borders?
Q:
Does Borders offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:
How long will I wait on hold?
A:The average hold time is 34 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Borders below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Borders phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
What are the hours and when should I call?
Borders operates the call center for this 888-812-6657 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Borders call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Borders phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Borders staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Borders is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call Borders
In summation, the best day to call Borders is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Borders staffs the call center well on Wednesday.
Why Customers Call Borders
If you have time to do a bit of reading before you call Borders, we recommend you read over some of our problem-specific articles.
What is the return policy at Borders?
At Borders, our return policy is designed to ensure customer satisfaction. Let us clarify it for you. If you purchase a product from our store or website and find it unsatisfactory or defective, you are welcome to return it within 30 days of purchase with a valid receipt. The item must be in its original condition, unopened, and accompanied by all included accessories and packaging materials. For opened items that are not defective, we offer store credit rather than a refund. Exceptions apply to downloadable digital content and gift cards, which are non-refundable. Additionally, some products may have special return conditions, so we recommend checking individual product pages for specific details. Rest assured, our aim is to assist you with hassle-free returns and ensure your shopping experience at Borders is exceptional.
What genres of books are available at Borders?
At Borders, we offer a wide range of genres to cater to diverse reading preferences. Our bookstore proudly stocks an extensive collection, ensuring there is something for everyone. Whether you enjoy immersing yourself in thrilling mysteries, discovering new worlds through science fiction and fantasy, diving into gripping crime novels, exploring historical fiction, or indulging in the beauty of poetry, our shelves are packed with options. We also have a rich selection of non-fiction genres, including biographies, self-help, history, science, and many more. From contemporary fiction to classic literature, young adult favorites to children's books, Borders aims to provide a comprehensive assortment, inviting customers to embark on a literary journey that suits their tastes and interests.
Top Borders customer service problems
Click the link above to get answers to just about any Borders customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Borders's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Borders agent. This phone number is Borders's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-812-6657 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Borders first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Borders has 1 phone number. It's not always clear what is the best way to talk to Borders representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Borders. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Borders. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.