Borders Customer Service Issues

The following are issues that customers reported to GetHuman about Borders customer service, archive #1. It only includes a single issue, reported on December 17, 2020. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.

I recently got an email alert from Federal Express stating that a package had arrived from Borders. Although we didn't make any orders, it seems like it might have been a surprise gift from someone. After checking with Federal Express, they confirmed that the tracking number is indeed linked to our address and that the delivery was made. I am now trying to reach Borders to inquire about this mystery order. The reference number provided was [redacted]8 [redacted].