How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this BluePay phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter your merchant # or ID to speak to an agent.
Here is how our research team describes the way the BluePay phone system greets you: Thank you for calling Merchant Services. Your call may be monitored or recorded. To get started, enter your merchant or authorization ID, followed by the # sign.
Below are some clips we've found from BluePay's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling merchant services.
Your call may be monitored or recorded.
To get started, enter your merchant or authorization ID followed by the pound sign."
Excerpt from a call with BluePay
Friday, January 26, 2024 2:48 AM
The first phone menu
"Thank you for calling merchant services.
Your call may be monitored or recorded.
To get started, enter your merchant or authorization ID followed by the pound sign.
To get started, enter your merchant or offer's ID followed by the pound sign.
Sorry.
I was not able to find the account using that number.
If you would like to continue through the menu using your keypad, press one.
Or to continue using your voice, press two or remain on the line."
Excerpt from a call with BluePay
Friday, January 26, 2024 2:48 AM
What are the hours and when should I call?
BluePay operates the call center for this 866-739-8324 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this BluePay phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like BluePay staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call BluePay is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call BluePay is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that BluePay staffs the call center well on Tuesday.
More Ways to Contact BluePay Customer Service
There are of course other ways to contact BluePay customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- BluePay customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is BluePay's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a BluePay agent. This phone number is BluePay's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-739-8324 include and other customer service issues. Rather than trying to call BluePay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, BluePay has 1 phone number. It's not always clear what is the best way to talk to BluePay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for BluePay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like BluePay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.