Blue Cross and Blue Shield (TN) Customer Service

Phone Number & Contact Info

Blue Cross and Blue Shield (TN)'s Best Phone Number

800-924-7141
Toll-free·Calls Customer Service·Most popular Blue Cross and Blue Shield (TN) number
Q:

How do I talk to a live human at Blue Cross and Blue Shield (TN)?

A:Press 1, Press 2, Press anything, then wait on the line until transferred to a Representative.
Q:

Does Blue Cross and Blue Shield (TN) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm CST. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Blue Cross and Blue Shield (TN) Customer Phone Numbers

New Customers

844-202-3448
Toll-free · 24 hours, 7 days · Press 1 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Blue Cross and Blue Shield (TN) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, Press 2, Press anything, then wait on the line until transferred to a Representative.
Here is how our research team describes the way the Blue Cross and Blue Shield (TN) phone system greets you: If you are a provider, press 1. If you are a member, press 2.
Below are some clips we've found from Blue Cross and Blue Shield (TN)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling Blue Cross Blue Shield of Tennessee. For quality assurance purposes, your call may be monitored and or recorded.
For touch tone, press one. For voice, say voice.
Please enter a valid selection."
Excerpt from a call with Blue Cross and Blue Shield (TN)
Monday, February 12, 2024 3:40 PM

They may ask you to say or enter information

"Thank you for calling Blue Cross Blue Shield of Tennessee. If you are that was not a valid selection.
If if you are experiencing a life threatening emergency, please hang up and dial nine That was not a valid selection.
For behavioral health questions, press one or say behavioral health."
Excerpt from a call with Blue Cross and Blue Shield (TN)
Saturday, May 4, 2024 9:40 AM

What are the hours and when should I call?

Blue Cross and Blue Shield (TN) operates the call center for this 800-924-7141 phone number Mon-Fri 8am-6pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 81 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross and Blue Shield (TN) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross and Blue Shield (TN) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Blue Cross and Blue Shield (TN) is Friday. The most busy day to call is Tuesday, which averages 156% more phone calls by comparison. Again, this is based on a sample of 81 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Blue Cross and Blue Shield (TN)

In summation, the best day to call Blue Cross and Blue Shield (TN) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Blue Cross and Blue Shield (TN) staffs the call center well on Friday.

Why Customers Call Blue Cross and Blue Shield (TN)

If you have time to do a bit of reading before you call Blue Cross and Blue Shield (TN), we recommend you read over some of our problem-specific articles.

What is Blue Cross and Blue Shield (TN)?

Blue Cross and Blue Shield (TN) refers to an insurance company that provides health insurance coverage in Tennessee. As a subsidiary of the Blue Cross Blue Shield Association, it operates as an independent licensee representing the nationwide Blue Cross and Blue Shield network. Blue Cross and Blue Shield (TN) offers a range of health insurance plans to individuals, families, and businesses, ensuring access to quality healthcare services. These plans cover a variety of medical expenses, including hospital visits, prescription medications, and preventive care. With a focus on promoting health and wellness, Blue Cross and Blue Shield (TN) strives to meet the diverse needs of its members while delivering comprehensive and reliable healthcare coverage in the state of Tennessee.

What wellness programs and resources are offered by Blue Cross and Blue Shield (TN)?

Blue Cross and Blue Shield (TN) offers a wide range of wellness programs and resources to support the health and well-being of its members. These include personalized health assessments, wellness coaching, and educational materials on various health topics. Blue365 is another initiative providing exclusive deals and discounts on fitness centers, weight loss programs, and wellness products. Members also have access to the BlueCross BlueShield of Tennessee Health Foundation, which focuses on community health initiatives. This organization provides grants and scholarships to support healthy lifestyle choices, fitness education programs, and various community health events. Additionally, Blue Cross and Blue Shield (TN) offers a comprehensive online portal, providing tools and resources such as health risk assessments, personalized health plans, health trackers, nutrition guides, and stress management techniques.

What is the coverage for out-of-network providers with Blue Cross and Blue Shield (TN)?

Blue Cross and Blue Shield (TN) provides coverage for out-of-network providers, although the coverage may differ from that of in-network providers. When seeking medical care from out-of-network providers, it is crucial to review your specific plan details to understand the coverage levels and associated costs. Generally, out-of-network coverage usually involves higher out-of-pocket expenses, including deductibles, co-pays, and coinsurance. Blue Cross and Blue Shield (TN) members can check their plan documents, contact customer service, or log in to their online account to obtain up-to-date information regarding out-of-network coverage. It is advisable to consider using in-network providers whenever possible to ensure the most cost-effective healthcare options.

Top Blue Cross and Blue Shield (TN) customer service problems

Click the link above to get answers to just about any Blue Cross and Blue Shield (TN) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Blue Cross and Blue Shield (TN) Customer Service Contacts

There are of course other ways to contact Blue Cross and Blue Shield (TN) customer service besides the phone. Below we list the best ones, by medium.

Blue Cross and Blue Shield (TN) Customer Help Desk / Web Support

provider.bcbst.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Blue Cross and Blue Shield (TN) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Blue Cross and Blue Shield (TN)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross and Blue Shield (TN) agent. This phone number is Blue Cross and Blue Shield (TN)'s best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-924-7141 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross and Blue Shield (TN) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Blue Cross and Blue Shield (TN) has 2 phone numbers. It's not always clear what is the best way to talk to Blue Cross and Blue Shield (TN) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Blue Cross and Blue Shield (TN). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross and Blue Shield (TN). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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