Does Blue Cross Blue Shield (NJ) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross Blue Shield (NJ) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross Blue Shield (NJ) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 0# each time it asks for a member ID number
Below are some clips we've found from Blue Cross Blue Shield (NJ)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Horizon Blue Cross Blue Shield of New Jersey.
Please listen carefully as some changes have been made to the automated attendant.
First, are you a member or a health care professional?"
Excerpt from a call with Blue Cross Blue Shield (NJ)
Thursday, February 29, 2024 2:52 PM
They may ask you to say or enter information
"Thanks for calling Horizon Blue Cross Blue Shield of New Jersey.
Your call may be recorded for quality or training purposes.
Please say member if you're a member or say provider if you're a health care professional."
Excerpt from a call with Blue Cross Blue Shield (NJ)
Saturday, November 23, 2024 10:21 PM
What are the hours and when should I call?
Blue Cross Blue Shield (NJ) operates the call center for this 800-355-2583 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 130 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Blue Cross Blue Shield (NJ) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (NJ) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (NJ) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield (NJ) is Sunday.The most busy day to call is Monday, which averages 263% more phone calls by comparison.Again, this is based on a sample of 130 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Blue Cross Blue Shield (NJ) is Thursday.
Why Customers Call Blue Cross Blue Shield (NJ)
Below is a sample of recent calls to Blue Cross Blue Shield (NJ), and their purpose. Are any of these similar to the reason you are trying to call?
Request for policy number: "To get my policy number."
- From a call lasting 7m 48s , Nov 23, 2024 10:24 PM
Requesting insurance card: "I need my insurance card."
- From a call lasting 4m 3s , Jul 11, 2024 3:21 PM
Conclusion and closing notes
This is Blue Cross Blue Shield (NJ)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (NJ) agent. This phone number is Blue Cross Blue Shield (NJ)'s best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-355-2583 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Blue Cross Blue Shield (NJ) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross Blue Shield (NJ) has 1 phone number. It's not always clear what is the best way to talk to Blue Cross Blue Shield (NJ) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (NJ). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (NJ). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.