Does Blue Cross Blue Shield (GA) offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 30 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Blue Cross Blue Shield (GA) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Blue Cross Blue Shield (GA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1, then 2
Below are some clips we've found from Blue Cross Blue Shield (GA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one. Your call may be monitored or recorded for quality assurance.
To continue this call in English, press one.
Now I need to know who you are.
Just say member or health care provider, or broker.
You'll have all of your plan info in one place and always at your fingertips with our new app, Sydney.
It's easy to get answers to your questions, find a doctor, order an ID card, and so much more.
Visit the App Store or Google Play today to download Sydney and get the most from your health plan and your health.
Now tell me your member ID including any letters.
You can also enter it. And for any letters, press the corresponding key."
Excerpt from a call with Blue Cross Blue Shield (GA)
Tuesday, February 6, 2024 7:50 PM
They may ask you to enter information with the dial pad
"Welcome to Anthem Blue Cross and Blue Shield.
If this is a medical emergency, please hang up and dial nine one one. Your call may monitored or recorded for quality assurance.
To continue this call in English, press one.
Now I need to know who you are.
Just say member or health care provider or broker.
If you are using chat right now, we would already be answering your question questions about claim status, eligibility, and benefits.
It's safe, secure, and easy to use.
Log on to availiti dot com, go to payer spaces, and select payer chat.
Try it now. The Blue Cross Blue Shield Federal Employee Program is prepared to assist members with the coronavirus outbreak.
Consistent with Centers for Disease Control and Prevention, CDC guidance for medically necessary diagnostic tests treatments, and covered services when diagnosed with COVID nineteen we will waive related prior authorization requirements as well as cost shares.
In addition, member cost share will be waived for all telehealth services when received through the Teladoc network.
And to access a Teladoc provider, please go online to w w w dot f e p blue dot org forward slash telehealth for more information.
For telehealth visits with providers not in the Teladoc network, co payments will be based on your current FEP enrollment contract benefits.
Our customer service representatives can provide you with more specific information.
Payments for services rendered by a non participating provider are generally sent to the member except when federal or state mandates apply or negotiated agreements are in place.
Now tell me or enter your provider ID."
Excerpt from a call with Blue Cross Blue Shield (GA)
Wednesday, September 11, 2024 6:30 PM
What are the hours and when should I call?
Blue Cross Blue Shield (GA) operates the call center for this 855-402-9635 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 535 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Blue Cross Blue Shield (GA) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (GA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (GA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Blue Cross Blue Shield (GA) is Saturday.The most busy day to call is Monday, which averages 293% more phone calls by comparison.Again, this is based on a sample of 535 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
Blue Cross Blue Shield (GA) is a leading health insurance provider in the state of Georgia. It is part of the Blue Cross Blue Shield Association, a network of independent healthcare insurance companies operating nationwide. Blue Cross Blue Shield (GA) offers a range of health insurance plans that cater to diverse needs and budgets. These plans provide coverage for essential medical services like doctor visits, hospital stays, prescriptions, and preventive care. Blue Cross Blue Shield (GA) is committed to delivering quality healthcare by partnering with a vast network of healthcare providers, ensuring access to a wide range of medical services. With a strong emphasis on member wellbeing, Blue Cross Blue Shield (GA) also offers wellness programs and resources to support healthy living.
Click the link above to get answers to just about any Blue Cross Blue Shield (GA) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Blue Cross Blue Shield (GA) is extracted from issues that customers have reported to GetHuman.
This is Blue Cross Blue Shield (GA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (GA) agent. This phone number is Blue Cross Blue Shield (GA)'s best phone number because 2,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-402-9635 include Find a provider, I need a replacement card, Speak to an agent, Billing inquiry and other customer service issues. Rather than trying to call Blue Cross Blue Shield (GA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross Blue Shield (GA) has 1 phone number. It's not always clear what is the best way to talk to Blue Cross Blue Shield (GA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (GA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (GA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.