Blue Cross Blue Shield (GA) Customer Service

Phone Number & Contact Info

Blue Cross Blue Shield (GA)'s Best Phone Number

855-402-9635
Toll-free·Calls Customer Service·Most popular Blue Cross Blue Shield (GA) number
Q:

How do I talk to a live human at Blue Cross Blue Shield (GA)?

A:Press 2, then 1, then 2
Q:

Does Blue Cross Blue Shield (GA) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 30 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Blue Cross Blue Shield (GA) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2, then 1, then 2
Below are some clips we've found from Blue Cross Blue Shield (GA)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Anthem Blue Cross and Blue Shield. If this is a medical emergency, please hang up and dial nine one one. Your call may be monitored or recorded for quality assurance. To continue this call in English, press one. Now I need to know who you are. Just say member or health care provider, or broker. You'll have all of your plan info in one place and always at your fingertips with our new app, Sydney. It's easy to get answers to your questions, find a doctor, order an ID card, and so much more. Visit the App Store or Google Play today to download Sydney and get the most from your health plan and your health. Now tell me your member ID including any letters. You can also enter it. And for any letters, press the corresponding key."
Excerpt from a call with Blue Cross Blue Shield (GA)
Tuesday, February 6, 2024 7:50 PM

They may ask you to enter information with the dial pad

"Welcome to Anthem Blue Cross and Blue Shield. If this is a medical emergency, please hang up and dial nine one one. Your call may be monitored or recorded for quality assurance. To continue this call in English, press one. Now I need to know who you are. Just say member or health care provider, or if you were using chat right now, we would already be answering your question. About claim status, eligibility, and benefits. It's safe, secure, and easy to use. Log on to our secure portal, availity dot com, Go to payer spaces, and select chat with payer. Try it now. Availity dot com can also be used to request both in and out of network prior authorizations. For providers impacted by the Change Healthcare cybersecurity incident, the Avelity Essentials portal can be used for claim submission, claim status, eligibility and benefit information, and to submit authorizations. To access the portal, go to availiti dot com.
Payments for services rendered by a non participating provider are generally sent to the member except when federal or state mandates apply or negotiated agreements are in place.
Now tell me or enter your provider ID."
Excerpt from a call with Blue Cross Blue Shield (GA)
Friday, April 5, 2024 8:15 PM

What are the hours and when should I call?

Blue Cross Blue Shield (GA) operates the call center for this 855-402-9635 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 303 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Blue Cross Blue Shield (GA) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Blue Cross Blue Shield (GA) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Blue Cross Blue Shield (GA) is Saturday. The most busy day to call is Tuesday, which averages 433% more phone calls by comparison. Again, this is based on a sample of 303 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Blue Cross Blue Shield (GA)

In summation, the best day to call Blue Cross Blue Shield (GA) is Friday.

Why Customers Call Blue Cross Blue Shield (GA)

If you have time to do a bit of reading before you call Blue Cross Blue Shield (GA), we recommend you read over some of our problem-specific articles.

What is Blue Cross Blue Shield (GA)?

Blue Cross Blue Shield (GA) is a leading health insurance provider in the state of Georgia. It is part of the Blue Cross Blue Shield Association, a network of independent healthcare insurance companies operating nationwide. Blue Cross Blue Shield (GA) offers a range of health insurance plans that cater to diverse needs and budgets. These plans provide coverage for essential medical services like doctor visits, hospital stays, prescriptions, and preventive care. Blue Cross Blue Shield (GA) is committed to delivering quality healthcare by partnering with a vast network of healthcare providers, ensuring access to a wide range of medical services. With a strong emphasis on member wellbeing, Blue Cross Blue Shield (GA) also offers wellness programs and resources to support healthy living.

Top Blue Cross Blue Shield (GA) customer service problems

Click the link above to get answers to just about any Blue Cross Blue Shield (GA) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Blue Cross Blue Shield (GA), and their purpose. Are any of these similar to the reason you are trying to call?
Seeking MRI facility: "I'm not looking for a doctor. I'm looking for a facility to do the MRI study."
- From a call lasting 17m 59s , Apr 19, 2024 6:02 PM
Requesting replacement insurance card: "I lost my Blue Cross Blue Shield card and need another one."
- From a call lasting 10m 45s , Mar 27, 2024 4:48 PM
Billing inquiry for insurance: "I've been trying to get my doctor bill paid because I got this insurance through my job, but they haven't sent my insurance cards yet."
- From a call lasting 9m 46s , Feb 22, 2024 1:45 PM

Conclusion and closing notes

This is Blue Cross Blue Shield (GA)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Blue Cross Blue Shield (GA) agent. This phone number is Blue Cross Blue Shield (GA)'s best phone number because 2,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-402-9635 include I need a replacement card, Billing inquiry, Speak to an agent, Find a provider and other customer service issues. Rather than trying to call Blue Cross Blue Shield (GA) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Blue Cross Blue Shield (GA) has 1 phone number. It's not always clear what is the best way to talk to Blue Cross Blue Shield (GA) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Blue Cross Blue Shield (GA). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Blue Cross Blue Shield (GA). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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