How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Biotronik phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Biotronik phone system greets you: Thank you for calling Biotronic. How may I help you?
Below are some clips we've found from Biotronik's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Biotronic. To ensure our commitment to quality, your call may be recorded.
Please listen to the entire menu we can ensure to connect you to the correct person.
If you are a patient, please press one.
If you are a healthcare professional or work for a hospital or clinic, please press two.
For all other callers, please stay on the line.
Please wait while we direct your call."
Excerpt from a call with Biotronik
Wednesday, January 3, 2024 9:35 PM
They may ask your reason for calling (instead of a menu)
"Good morning. This is Bytronics. My name is Lockwood. How can I help you this morning?"
Excerpt from a call with Biotronik
Monday, April 22, 2024 8:25 AM
The first phone menu
"Thank you for calling Biotronic.
To ensure our commitment to quality, your call may be recorded.
Please listen to the entire menu so we can ensure to connect you to the correct person.
For all other callers, please stay on the line.
If you are a patient, please press one.
If you are a health care professional or work for a hospital or clinic, please press two."
Excerpt from a call with Biotronik
Wednesday, March 27, 2024 7:16 PM
After you press 1
"For all other callers, please stay on the line.
If you are feeling any symptoms or have questions about your health, please contact your physician or seek immediate treatment from your nearest hospital.
BioTronic will not be able to provide any medical recommendations or information from your device.
For assistance with home monitoring, please press one.
For assistance with an ID card, please press two."
Excerpt from a call with Biotronik
Tuesday, February 6, 2024 7:28 PM
What are the hours and when should I call?
Biotronik operates the call center for this 800-547-0394 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Biotronik phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Biotronik staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Biotronik is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Biotronik is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Biotronik staffs the call center well on Tuesday.
Why call this Biotronik number?
Below is a sample of recent calls to Biotronik, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting replacement pacemaker card: "Hi, I've got one of your pacemakers and need a replacement card for my upcoming MRI."
- From a call lasting 2m 32s , Mar 27, 2024 7:16 PM
Requesting replacement Cardio Messenger: "I forgot my Cardio Messenger a thousand miles away and need another one sent to me while I'm on a job in Oklahoma City."
- From a call lasting 9m 44s , Mar 11, 2024 3:09 PM
Scheduling MRI for pacemaker: "I need to schedule an MRI for my Biotronik pacemaker at Image Care in Hackettstown, New Jersey."
- From a call lasting 7m 46s , Mar 2, 2024 5:58 AM
Home monitoring device assistance: "I have a home monitoring device for my mother and the okay area is blinking."
- From a call lasting 5m 52s , Feb 23, 2024 6:40 PM
Requesting new pacemaker card: "We need a new card for my mom's pacemaker information since she lost hers."
- From a call lasting 5m 45s , Feb 23, 2024 4:06 PM
Reprogramming monitor and ordering ID cards: "I was trying to get my monitor at home reprogrammed, but he said that they're gonna have to send me a new one because this is 3G and you have 4G now."
- From a call lasting 5m 6s , Feb 6, 2024 7:32 PM
Setting up monitor: "I need to get my monitor set back up after moving."
- From a call lasting 3m 51s , Feb 6, 2024 7:28 PM
Check pacemaker for events: "I was just trying to see if my pacemaker picked up any cardiac events or anything or if it was just from the seizure."
- From a call lasting 3m 17s , Jan 13, 2024 6:00 PM
Order replacement handheld activator: "I lost my handheld activator at work and need to order another one."
- From a call lasting 4m 41s , Jan 12, 2024 10:16 PM
Assistance with turning off pacemaker for MRI: "I'm trying to work through the medical hospital to get a Biotronic rep to turn off my pacemaker for an MRI."
- From a call lasting 4m 42s , Jan 3, 2024 9:35 PM
More Ways to Contact Biotronik Customer Service
There are of course other ways to contact Biotronik customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Biotronik customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Biotronik's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Biotronik agent. This phone number is Biotronik's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-547-0394 include and other customer service issues. Rather than trying to call Biotronik first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Biotronik has 1 phone number. It's not always clear what is the best way to talk to Biotronik representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Biotronik. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Biotronik. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.