Biogen Idec Customer Service

Phone Number & Contact Info

Biogen Idec's Best Phone Number

800-456-2255
Toll-free·Calls Avonex & Tysabri Customer Service·Most popular Biogen Idec number
Q:

How do I talk to a live human at Biogen Idec?

A:Direct to human (Avonex & Tysabri)
Q:

Does Biogen Idec offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

Biogen Idec Customer Phone Numbers

Rituxan Customer Service

800-551-2231
Toll-free · 24 hours, 7 days · Direct to human (Rituxan) ·

Corporate Offices

617-679-2000
24 hours, 7 days · Press 3 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Biogen Idec phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human (Avonex & Tysabri)

What are the hours and when should I call?

Biogen Idec operates the call center for this 800-456-2255 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Biogen Idec phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Biogen Idec staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Biogen Idec is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Biogen Idec

In summation, the best day to call Biogen Idec is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Biogen Idec staffs the call center well on Wednesday.

Why Customers Call Biogen Idec

If you have time to do a bit of reading before you call Biogen Idec, we recommend you read over some of our problem-specific articles.

What is Biogen Idec?

Biogen Idec is a leading global biotechnology company specializing in the development, manufacturing, and commercialization of innovative therapies for neurological diseases, autoimmune disorders, and rare genetic conditions. With a mission to transform the lives of patients, Biogen Idec focuses on researching and creating groundbreaking treatments that address unmet medical needs. The company has a strong commitment to scientific rigor, seeking advancements through rigorous clinical trials and collaborations with healthcare professionals, researchers, and patient communities. Biogen Idec's portfolio includes approved therapies for multiple sclerosis, spinal muscular atrophy, and hemophilia. Committed to sustainability, Biogen Idec also ensures responsible environmental practices, emphasizing social responsibility and ethical business practices.

Where is the headquarters of Biogen Idec located?

The headquarters of Biogen Idec is located in Cambridge, Massachusetts, United States. Situated in the heart of the biotech industry, the campus encompasses several buildings in close proximity to world-renowned research institutions and leading academic centers. This vibrant location fosters collaboration and innovation, enhancing Biogen Idec's position as a global leader in biotechnology. The headquarters serve as the central hub for strategic decision-making, research and development, manufacturing, commercial operations, and administration. The site's accessible location provides a favorable environment for attracting top talent, driving progress in the field of neuroscience and biopharmaceuticals, and ultimately improving the lives of patients worldwide.

Can I invest in Biogen Idec?

Yes, you can invest in Biogen Idec. As a publicly traded company, Biogen Idec's stock is available for purchase on major stock exchanges. Investors can buy shares through brokerage firms or online trading platforms. Investing in Biogen Idec allows individuals to be a part of a leading global biotechnology company focused on developing innovative therapies for severe neurological and autoimmune diseases. However, it's important to note that investing in stocks involves risk, as the value of the investment can fluctuate based on market conditions. It is recommended to conduct thorough research, consult with a financial advisor, and consider one's own financial goals and risk tolerance before investing in Biogen Idec or any other company.

Top Biogen Idec customer service problems

Click the link above to get answers to just about any Biogen Idec customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Biogen Idec's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Biogen Idec agent. This phone number is Biogen Idec's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-456-2255 include and other customer service issues. Rather than trying to call Biogen Idec first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Biogen Idec has 3 phone numbers. It's not always clear what is the best way to talk to Biogen Idec representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Biogen Idec. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Biogen Idec. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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