Biogen Idec Phone Number

Calling Biogen Idec customer service faster by GetHuman

Customer service
Current Wait: 7 mins (4m avg)
Hours: 24 hours, 7 days; best time to call: 3pm
Get to a live person fastest: Direct to human (Avonex & Tysabri)
Report your Biogen Idec issue: GetHuman walks you through with our best tools, fastest contacts, reminders & follow-up!

Reasons customers like you called recently

Trade Returns, please have person in charge of the process to receive trade returns...
My name is Sheryl B. Smith & my MS medication is Tysabri, I have *** Infusions. I was t...
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Help me with my issue

Customer Number 800-456-2255 - by the Numbers

Phone number to dial800-456-2255
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial3pm
Navigate phone maze to a humanDirect to human (Avonex & Tysabri)
Average wait
Current wait7
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication73%
Quality of help71%
Customer votes410
Information last updatedWed Nov 25 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Biogen Idec's Best Toll-Free/800 Customer Phone Number

This is Biogen Idec's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Biogen Idec agent. This phone number is Biogen Idec's Best Phone Number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-456-2255 include and other customer service issues. Rather than trying to call Biogen Idec we recommend you tell us what issue you are having and then possibly contact them via phone. In total, Biogen Idec has 3 phone numbers. It's not always clear what is the best way to talk to Biogen Idec representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Biogen Idec - by phone or otherwise

While 800-456-2255 is Biogen Idec's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Biogen Idec customers, is by calling their 617-679-2000 phone number for their Customer Service department. Besides calling, the next favorite option for customers looking for help is via 617-679-2000 for Customer Service. If you think this information is inaccurate or know of other ways to contact Biogen Idec please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Biogen Idec.

What is GetHuman's Relationship to Biogen Idec?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Biogen Idec. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our IRS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like IRS or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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