Benjamin Moore Customer Service

Phone Number & Contact Info

Benjamin Moore's Best Phone Number

800-672-4686
Toll-free·Calls Customer Service·Most popular Benjamin Moore number
Q:

How do I talk to a live human at Benjamin Moore?

A:Press 1 for English and someone will pick up
Q:

Does Benjamin Moore offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

Benjamin Moore Customer Phone Numbers

Flooring Systems

866-236-6667
Toll-free · 24 hours, 7 days · Calling this Benjamin Moore number should go right to a real human being ·

Consumer Customer Service

855-724-6802
Toll-free · Mon-Fri 7am-7pm, Sat 9am-5pm EST · Calling this Benjamin Moore number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Benjamin Moore phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for English and someone will pick up
Below are some clips we've found from Benjamin Moore's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Please hold while we connect you with the next available catering specialist. This call may be monitored to ensure you receive the best care possible. Chipotle catering employment."
Excerpt from a call with Benjamin Moore
Wednesday, March 13, 2024 5:13 PM

What are the hours and when should I call?

Benjamin Moore operates the call center for this 800-672-4686 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 36 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Benjamin Moore phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Benjamin Moore staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Benjamin Moore is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 36 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Benjamin Moore

In summation, the best day to call Benjamin Moore is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Benjamin Moore staffs the call center well on Friday.

Why Customers Call Benjamin Moore

If you have time to do a bit of reading before you call Benjamin Moore, we recommend you read over some of our problem-specific articles.

What products does Benjamin Moore offer?

Benjamin Moore offers a wide range of products to meet all your painting needs. Our extensive collection includes high-quality interior and exterior paints, primers, stains, and specialty coatings. For interior projects, we offer premium paints with different finishes such as matte, eggshell, satin, semi-gloss, and high-gloss, providing excellent coverage and durability. Our exterior paint line boasts superior weather resistance and long-lasting color retention, ensuring protection and beauty for your home. In addition to paints, we offer high-performance primers that enhance adhesion and provide a smooth surface for a flawless finish. To add dimension and protection to your wood surfaces, our stain selection offers a variety of colors and opacities. Finally, our specialty coatings cater to specific needs like moisture resistance, stain blocking, and fire retardancy. With Benjamin Moore, you can trust that our products will deliver exceptional results and transform your space with style.

What is the Benjamin Moore color matching service?

The Benjamin Moore color matching service is a convenient and accurate way to recreate any desired color. By simply providing a physical sample or even an inspiration image, Benjamin Moore experts use advanced technology to blend and match the color precisely. With this service, customers can ensure that their paint color matches their vision perfectly, whether it's matching an existing color or finding a unique shade. The experts take into consideration lighting, texture, and finish to create a seamless match that preserves the integrity of the original color. Benjamin Moore's color matching service eliminates the guesswork, allowing customers to achieve the precise color they desire for their painting projects, ensuring maximum satisfaction.

Where can I purchase Benjamin Moore products?

Benjamin Moore products can be purchased at a variety of locations. Our products are available for purchase at Benjamin Moore authorized retailers, including independent paint and decorating stores, as well as select national retail chains. You can find the nearest retailer by using the store locator on our website. Additionally, authorized Benjamin Moore dealers can assist you in selecting the right products for your needs and provide expert advice. We also offer the option to purchase Benjamin Moore products online, through our e-commerce partners. Whether you prefer shopping in-store or online, Benjamin Moore makes it convenient to find and purchase our quality paint and coatings products.

Top Benjamin Moore customer service problems

Click the link above to get answers to just about any Benjamin Moore customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Benjamin Moore, and their purpose. Are any of these similar to the reason you are trying to call?
Payment not received: "On March twenty two, I paid the game, but I didn't get paid."
- From a call lasting 2m 48s , Mar 30, 2024 1:23 PM

Conclusion and closing notes

This is Benjamin Moore's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Benjamin Moore agent. This phone number is Benjamin Moore's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-672-4686 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Benjamin Moore first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Benjamin Moore has 3 phone numbers. It's not always clear what is the best way to talk to Benjamin Moore representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Benjamin Moore. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Benjamin Moore. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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