Ben & Jerry's Customer Service

Phone Number & Contact Info

Ben & Jerry's's Best Phone Number

802-846-1500
Calls Customer Service·Most popular Ben & Jerry's number
Q:

How do I talk to a live human at Ben & Jerry's?

A:Ask for Consumer Services
Q:

Does Ben & Jerry's offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-5pm EST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ben & Jerry's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Ask for Consumer Services

What are the hours and when should I call?

Ben & Jerry's operates the call center for this 802-846-1500 phone number Mon-Fri 8:30am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ben & Jerry's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ben & Jerry's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ben & Jerry's is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Ben & Jerry's

In summation, the best day to call Ben & Jerry's is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ben & Jerry's staffs the call center well on Wednesday.

Why Customers Call Ben & Jerry's

If you have time to do a bit of reading before you call Ben & Jerry's, we recommend you read over some of our problem-specific articles.

What is the mission of Ben & Jerry's?

The mission of Ben & Jerry's is to make the best possible ice cream in the nicest way possible. They strive to create delicious and unique flavors using high-quality, sustainably sourced ingredients. Beyond just making ice cream, Ben & Jerry's is also committed to social and environmental justice. They believe in using their business as a force for good and aim to bring about positive changes in the world. Ben & Jerry's is dedicated to promoting causes they care about, such as social equality, climate justice, and fair trade. They believe that these values should be reflected in everything they do, from their ingredient sourcing to their business practices, to create a positive impact on society and the environment.

Are Ben & Jerry's products gluten-free?

While many of our ice cream flavors and frozen yogurt options do not contain gluten-containing ingredients, we cannot guarantee that all of our products are completely gluten-free. This is due to the potential for cross-contamination during manufacturing processes. However, we take allergies and dietary restrictions seriously, and we do offer a variety of gluten-free options. Look for the Certified Gluten-Free seal on our packaging, indicating that those specific flavors have undergone rigorous testing to meet gluten-free standards. Additionally, our sorbets and dairy-free options are typically gluten-free. We encourage our customers with gluten sensitivities or allergies to check the ingredient lists and allergen information on our website or contact our customer support for any specific concerns.

What flavors does Ben & Jerry's offer?

Ben & Jerry's offers a wide range of delectable ice cream flavors to satisfy every palate. Our mouthwatering selection includes classics like Chocolate Fudge Brownie, Cherry Garcia, and Chunky Monkey. For those seeking a little extra indulgence, our Core flavors feature a gooey core of caramel, cookie butter, or other irresistible ingredients. We also cater to dairy-free and vegan options, such as our popular Netflix & Chill'd and Peanut Butter Half Baked Non-Dairy flavors. Additionally, we constantly innovate and introduce limited-edition flavors, collaborating with other iconic brands like Netflix, Phish, and Jimmy Fallon. At Ben & Jerry's, we strive to offer a flavor for every ice cream lover, ensuring there's always something exciting and delicious to discover.

Top Ben & Jerry's customer service problems

Click the link above to get answers to just about any Ben & Jerry's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Ben & Jerry's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ben & Jerry's agent. This phone number is Ben & Jerry's's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 802-846-1500 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Ben & Jerry's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ben & Jerry's has 1 phone number. It's not always clear what is the best way to talk to Ben & Jerry's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ben & Jerry's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ben & Jerry's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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