Does Banner Health offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Saturday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Banner Health below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Banner Health phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Takes you straight to an operator.
What are the hours and when should I call?
Banner Health operates the call center for this 800-423-2928 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Banner Health call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Banner Health phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Banner Health staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Banner Health is Friday.The most busy day to call is Saturday, which averages 160% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
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Quietest
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Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Banner Health is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Banner Health staffs the call center well on Friday.
Why Customers Call Banner Health
If you have time to do a bit of reading before you call Banner Health, we recommend you read over some of our problem-specific articles.
Banner Health facilities are located throughout multiple states in the western United States, including Arizona, Colorado, Nebraska, Nevada, and Wyoming. In Arizona, there are several facilities located in cities such as Phoenix, Tucson, and Flagstaff. Colorado also has numerous facilities in cities like Greeley, Loveland, and Fort Collins. In Nevada, Banner Health operates facilities in Reno and Fallon. Additionally, there are facilities in Scottsbluff, Nebraska, and Torrington, Wyoming. These locations ensure that individuals in these regions have access to high-quality healthcare services conveniently. For specific addresses and contact information for each facility, please visit the Banner Health website or contact their customer service for detailed information.
Banner Health's visitor policy prioritizes the safety and well-being of patients, visitors, and staff. All visitors are required to comply with certain guidelines while visiting any Banner Health facility. Currently, due to the COVID-19 pandemic, visitor policies may vary across locations. Visitors are encouraged to check the specific facility's website for the most up-to-date information. Generally, Banner Health ensures limited visitation to minimize potential exposure and spread of the virus. Exceptions are made for individuals in critical conditions, end-of-life situations, or for those providing essential support to patients with disabilities or cognitive impairments. Visitors must undergo symptom and temperature screenings, wear masks, practice physical distancing, and adhere to hand hygiene guidelines. It is crucial to review the facility's visitor policy before planning a visit to ensure compliance with the latest guidelines and restrictions in place.
Yes, there are job openings available at Banner Health. We value our talented workforce and are constantly looking to expand our team. At Banner Health, we offer a wide range of career opportunities in healthcare, including positions in nursing, administration, clinical support, information technology, and more. Whether you're just starting your career or looking to advance, we have opportunities for all levels of experience. To view our current job openings, visit our Careers page on our website. We regularly update our listings, so be sure to check back often for new opportunities. Join us at Banner Health and make a difference in the lives of our patients and communities.
Click the link above to get answers to just about any Banner Health customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Banner Health Customer Service Contacts
There are of course other ways to contact Banner Health customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Banner Health customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Banner Health's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Banner Health agent. This phone number is Banner Health's best phone number because 74,993 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-423-2928 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Banner Health first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Banner Health has 1 phone number. It's not always clear what is the best way to talk to Banner Health representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Banner Health. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Banner Health. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.