Bank of the West Customer Service

Phone Number & Contact Info

Bank of the West's Best Phone Number

800-488-2265
Toll-free·Calls Customer Service·Most popular Bank of the West number
Q:

How do I talk to a live human at Bank of the West?

A:Press 0
Q:

Does Bank of the West offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 4am-10pm, Sat-Sun 5am-10pm PST. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bank of the West phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0
Below are some clips we've found from Bank of the West's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Welcome to BMO. Please enter your Social Security number tax ID, or account number followed by the pound key."
Excerpt from a call with Bank of the West
Sunday, June 2, 2024 5:12 PM

What are the hours and when should I call?

Bank of the West operates the call center for this 800-488-2265 phone number Mon-Fri 4am-10pm, Sat-Sun 5am-10pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 94 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bank of the West phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bank of the West staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bank of the West is Tuesday. The most busy day to call is Wednesday, which averages 300% more phone calls by comparison. Again, this is based on a sample of 94 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Bank of the West

In summation, the best day to call Bank of the West is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bank of the West staffs the call center well on Tuesday.

Why Customers Call Bank of the West

If you have time to do a bit of reading before you call Bank of the West, we recommend you read over some of our problem-specific articles.

What types of accounts does Bank of the West offer?

Bank of the West offers a wide range of accounts to cater to diverse financial needs. Customers can choose from various options, including checking accounts, savings accounts, money market accounts, and certificates of deposit (CDs). These options provide customers with flexibility, convenience, and the opportunity to grow their funds. Additionally, Bank of the West offers specialized accounts such as retirement accounts, health savings accounts (HSAs), and trust accounts to help customers plan for the future and meet specific financial goals. With competitive interest rates, comprehensive online banking services, and personalized customer support, Bank of the West ensures that customers have access to accounts that suit their individual needs and enable them to manage their finances efficiently.

What is Bank of the West's routing number?

Bank of the West's routing number is a unique 9-digit code that is used to identify the bank during financial transactions. This number is essential for various banking activities like wire transfers, direct deposits, and online transactions. To protect your sensitive information, we have not provided the routing number on this FAQ page. However, you can easily find Bank of the West's routing number by visiting our official website. Simply log in to your online banking account and navigate to the "Account Information" or "Customer Service" section. Alternatively, you can contact our customer service representatives, who will be happy to assist you with any questions regarding the routing number or any other banking queries you may have.

What security measures does Bank of the West have in place to protect my accounts?

At Bank of the West, the security of our customers' accounts is of utmost importance. We have implemented several robust security measures to safeguard your financial information. Our online banking systems are supported by advanced encryption and firewalls, ensuring secure communication between your device and our servers. We also utilize multi-factor authentication, which requires additional verification steps to access your account. To detect and protect against unauthorized access, we employ various monitoring tools and algorithms that constantly analyze activities for potential threats. Furthermore, we regularly update our security protocols and conduct comprehensive audits to maintain the integrity of our systems. Rest assured, Bank of the West is committed to providing a safe banking experience that you can trust.

Top Bank of the West customer service problems

Click the link above to get answers to just about any Bank of the West customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bank of the West, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about tax statement: "I'm calling because we paid off our RV in June but I didn't receive a tax statement."
- From a call lasting 10m 27s , Feb 12, 2024 7:38 PM

More Bank of the West Customer Service Contacts

There are of course other ways to contact Bank of the West customer service besides the phone. Below we list the best ones, by medium.

Bank of the West Customer Help Desk / Web Support

bankofthewest.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Bank of the West customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bank of the West's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bank of the West agent. This phone number is Bank of the West's best phone number because 1,818 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-488-2265 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Bank of the West first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Bank of the West has 1 phone number. It's not always clear what is the best way to talk to Bank of the West representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bank of the West. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bank of the West. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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