Banco Popular Customer Service

Phone Number & Contact Info

Banco Popular's Best Phone Number

Toll-free·Calls Customer Service·Most popular Banco Popular number

How do I talk to a live human at Banco Popular?

A:For English, press 1. Must choose option 1-5, then wait on the line until transferred to a representative.

Does Banco Popular offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 20 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Banco Popular phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For English, press 1. Must choose option 1-5, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Banco Popular phone system greets you: For account info, press 1. For internet or mobile banking, press 2. For community association, press 3. For merchant verification, press 4. For branch and ATM locations, press 5.
Below are some clips we've found from Banco Popular's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Popular. For English, please press one. Thank you for calling Popular Telephone Banking. Please listen carefully as our menu choices have changed. For account information, press one."
Excerpt from a call with Banco Popular
Wednesday, March 20, 2024 9:22 PM

What are the hours and when should I call?

Banco Popular operates the call center for this 800-377-0800 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 285 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Banco Popular phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Banco Popular staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Banco Popular is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 285 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Banco Popular

In summation, the best day to call Banco Popular is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Banco Popular staffs the call center well on Thursday.

Why Customers Call Banco Popular

If you have time to do a bit of reading before you call Banco Popular, we recommend you read over some of our problem-specific articles.

What services does Banco Popular offer?

Banco Popular offers a wide range of services to meet the financial needs of their customers. These services include personal banking accounts for checking, savings, and money market, along with the convenience of online and mobile banking. They also provide loans for various purposes, such as home mortgages, auto loans, and personal loans. Banco Popular offers credit cards with reward programs and secure payment options, as well as investment services to help customers grow their wealth through stocks, bonds, and mutual funds. Additional services include insurance products, such as life insurance and property insurance, as well as international banking for customers with cross-border financial needs. With a commitment to customer satisfaction, Banco Popular strives to provide comprehensive and reliable financial solutions for individuals and businesses.

Are there any fees associated with using Banco Popular's services?

No, there are no fees associated with using Banco Popular's services. We strive to provide our customers with convenient and accessible banking solutions without any additional charges. Whether it is online banking, ATM transactions, or making payments through our mobile app, Banco Popular ensures a fee-free experience for all our customers. Our aim is to support your financial needs without burdening you with unnecessary fees. However, please note that certain third-party services or international transactions may have fees imposed by their providers. We recommend reaching out to our customer service for more specific information regarding these cases. With Banco Popular, you can expect transparent and cost-effective banking services.

Can I transfer money between Banco Popular accounts and other banks?

Yes, you can transfer money between Banco Popular accounts and other banks. Banco Popular offers a convenient and secure online banking platform that allows you to easily transfer funds to accounts held at different banks. Within your Banco Popular accounts, you can transfer money seamlessly between your checking, savings, and investment accounts. Additionally, you can initiate transfers to accounts held at other banks by providing the necessary recipient information such as the bank name, account number, and routing number. Banco Popular ensures the privacy and security of your transfers by utilizing encryption technology. With these features, you can efficiently manage and move your money between Banco Popular and other bank accounts, providing you with flexibility and convenience in your financial transactions.

Top Banco Popular customer service problems

Click the link above to get answers to just about any Banco Popular customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Banco Popular, and their purpose. Are any of these similar to the reason you are trying to call?
Request for account verification: "I'm the POA of my dad, trying to access his account at Banco Popular."
- From a call lasting 4m 30s , Mar 20, 2024 9:22 PM

More Banco Popular Customer Service Contacts

There are of course other ways to contact Banco Popular customer service besides the phone. Below we list the best ones, by medium.

Banco Popular Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Banco Popular customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Banco Popular's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Banco Popular agent. This phone number is Banco Popular's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-377-0800 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Banco Popular first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Banco Popular has 1 phone number. It's not always clear what is the best way to talk to Banco Popular representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Banco Popular. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Banco Popular. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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