Backcountry Customer Service

Phone Number & Contact Info

Backcountry's Best Phone Number

Toll-free·Calls Customer Service·Most popular Backcountry number

How do I talk to a live human at Backcountry?

A:Calling this Backcountry number should go right to a real human being

Does Backcountry offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Backcountry phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Backcountry number should go right to a real human being
Below are some clips we've found from Backcountry's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Backcountry.
For questions about gear and apparel or to place an order, press one.
For help with an existing order or questions about your account, press two."
Excerpt from a call with Backcountry
Friday, March 29, 2024 11:26 PM
In fact, much of this information on this page is superfluous because this Backcountry phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Backcountry operates the call center for this 800-409-4502 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 543 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Backcountry phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Backcountry staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Backcountry is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 543 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Backcountry

In summation, the best day to call Backcountry is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Backcountry number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Backcountry

If you have time to do a bit of reading before you call Backcountry, we recommend you read over some of our problem-specific articles.

What is Backcountry Edge?

Backcountry Edge is a reputable online retailer specializing in outdoor gear and equipment. With a strong focus on backpacking, camping, hiking, and other outdoor activities, Backcountry Edge offers a wide range of high-quality products from leading brands such as The North Face, Osprey, Patagonia, and more. Their inventory includes backpacks, tents, sleeping bags, clothing, footwear, and accessories to cater to outdoor enthusiasts of all experience levels. Backcountry Edge also provides reliable gear advice, comprehensive product information, and informative video reviews to assist customers in making informed choices. With their commitment to customer service and years of expertise, Backcountry Edge is a trusted source for all outdoor gear needs.

What is Backcountry and what do they sell?

Backcountry is an online retailer specializing in outdoor gear and apparel. They offer a wide range of products designed for various outdoor activities, including camping, hiking, skiing, snowboarding, climbing, and biking. Backcountry sells high-quality equipment, clothing, and accessories from renowned brands, ensuring customers have access to top-notch gear for their adventures. In addition to outdoor apparel and gear, they also offer expert advice, guides, and resources to help customers make informed decisions about their purchases. Backcountry caters to outdoor enthusiasts of all skill levels, providing a one-stop shop for all their outdoor needs. With their vast selection and commitment to quality, Backcountry is dedicated to helping individuals embrace their passion for the great outdoors.

Where are Backcountry's physical stores located?

Backcountry is an online retailer that specializes in outdoor gear and clothing. As an e-commerce business, Backcountry does not have physical stores. However, they offer a convenient online platform where customers can explore an extensive range of products from renowned brands. Backcountry's online platform provides a user-friendly experience, allowing customers to easily find the gear they need for their outdoor adventures. With fast and reliable shipping, Backcountry ensures that customers receive their orders promptly. Furthermore, their excellent customer service team is available to provide assistance and answer any questions customers may have. Despite not having physical stores, Backcountry remains committed to delivering top-quality products and exceptional service to outdoor enthusiasts worldwide.

Top Backcountry customer service problems

Click the link above to get answers to just about any Backcountry customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Backcountry Customer Service Contacts

There are of course other ways to contact Backcountry customer service besides the phone. Below we list the best ones, by medium.

Backcountry Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Backcountry provides this option.

Backcountry Customer Email Addresses - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Backcountry will reply our your email.

Conclusion and closing notes

This is Backcountry's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Backcountry agent. This phone number is Backcountry's best phone number because 3,258 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-409-4502 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Backcountry first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat. In total, Backcountry has 1 phone number. It's not always clear what is the best way to talk to Backcountry representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Backcountry. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Backcountry. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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