How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Automobile Club of Southern California phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the Automobile Club of Southern California phone system greets you: Thank you for calling AAA. If this is an emergency, please hang up and dial 911. Are you calling from California?
Below are some clips we've found from Automobile Club of Southern California's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
For calling AAA. Your call may be recorded or monitored for quality assurance."
Excerpt from a call with Automobile Club of Southern California
Wednesday, January 3, 2024 11:39 PM
They may need the phone number on your account
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
Thank you for calling AAA. Your call may be recorded or monitored for quality assurance.
To assist you with your road service request, we have just sent a link to your mobile phone."
Excerpt from a call with Automobile Club of Southern California
Saturday, April 13, 2024 6:10 PM
They may ask you to enter information with the dial pad
"The link will allow you quickly place a road service request using your smartphone.
This is the fastest way to initiate a road service request.
Simply enter the phone and follow the directions in the link."
Excerpt from a call with Automobile Club of Southern California
Tuesday, February 13, 2024 10:48 PM
They may ask you to say or enter information
"Thank you for calling AAA. If this is an emergency, please hang up and dial nine one one.
Hello.
Thank you for calling AAA Northeast. Please tell me your sixteen digit member ID number."
Excerpt from a call with Automobile Club of Southern California
Monday, February 5, 2024 3:02 AM
What are the hours and when should I call?
Automobile Club of Southern California operates the call center for this 800-222-4357 phone number Mon-Fri 9am-5pm PT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 251 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Automobile Club of Southern California phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Automobile Club of Southern California staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Automobile Club of Southern California is Thursday.The most busy day to call is Friday, which averages 33% more phone calls by comparison.Again, this is based on a sample of 251 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Automobile Club of Southern California is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Automobile Club of Southern California staffs the call center well on Thursday.
Why call this Automobile Club of Southern California number?
Below is a sample of recent calls to Automobile Club of Southern California, and their purpose. Are any of these similar to the reason you are trying to call?
Homeowner insurance coverage inquiry: "I have a question regarding water damage on my toilet, wondering if the insurance covers it."
- From a call lasting 8m 5s , Apr 2, 2024 11:27 PM
Verify membership status: "I'm not sure if I'm still an added family member on my parents' AAA account."
- From a call lasting 4m 3s , Apr 2, 2024 4:48 PM
Clarification on towing coverage: "I just requested a tow, and then when the tow guy here he said that you guys don't cover towing from house to house, and then he left."
- From a call lasting 15m 48s , Mar 27, 2024 7:31 PM
Duplicate DMV renewal notice: "I think my DMV renewal notice went to the wrong address, can I get a duplicate?"
- From a call lasting 6m 7s , Mar 27, 2024 5:28 PM
Assistance with pink slip: "I need help with getting the pink slip for my truck that my lender sent to the DMV."
- From a call lasting 4m 38s , Mar 25, 2024 7:40 PM
Billing inquiry: "I need clarification on a billing charge."
- From a call lasting 2m 13s , Mar 9, 2024 8:54 PM
Updating payment method: "I was calling to update my payment method and debit card for autopay."
- From a call lasting 4m 46s , Feb 23, 2024 6:22 PM
Towing request: "I'd like to tow my car to another location, it's broken."
- From a call lasting 12m 17s , Feb 13, 2024 10:48 PM
Missing information: "I don't have it."
- From a call lasting 1m 24s , Feb 9, 2024 10:01 PM
Unintelligible: "Nine two five nine five."
- From a call lasting 34s , Feb 5, 2024 7:47 PM
More Ways to Contact Automobile Club of Southern California Customer Service
There are of course other ways to contact Automobile Club of Southern California customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Automobile Club of Southern California customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Automobile Club of Southern California's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Automobile Club of Southern California agent. This phone number is Automobile Club of Southern California's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-4357 include and other customer service issues. Rather than trying to call Automobile Club of Southern California first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Automobile Club of Southern California has 2 phone numbers. It's not always clear what is the best way to talk to Automobile Club of Southern California representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Automobile Club of Southern California. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Automobile Club of Southern California. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.