Autodesk is a software services company that provides solutions for a range of industries as well as some consumer-centric software products. Perhaps best known for AutoCAD, Autodesk has revenues of over 2.5 billion dollars each year. As you might expect, the company gets a lot of requests for customer service.
People call Autodesk customer support for a range of reasons, including:
There are several things that you can do to help ensure that your call to Autodesk customer service will be resolved quickly and professionally:
There appears to be a relatively high level of satisfaction with the phone-based customer support that Autodesk offers. The only issues for some are Autodesk's refusal to provide phone-based technical support for basic plan customers as well as the need for technical support callbacks rather than being able to dial-in directly.
Autodesk can resolve most customer service queries, including billing and subscription questions, technical support, installation concerns and assisting customers in selecting the right software and plans for purchase.
Incompatibilities between Autodesk software and hardware or operating systems can't be resolved by Autodesk technical support staff. While the customer service representative may be able to assist with troubleshooting to determine whether the incompatibility actually exist, or even provide some tested workarounds, ultimately, incompatibilities need to be addressed by the customer with the provider of his or her software or operating system.
If you get off the phone with Autodesk and feel as though your questions were not answered or that you were not offered an appropriate resolution to your concern, don't give up. There may be some options for you.
First, review any notes you took while talking to Autodesk's customer support agents. Doing this can refresh your memory about the call and identify areas in which there may have been a misunderstanding or miscommunication.
Next, call Autodesk back or request a technical support callback. The next agent you speak to might be in a better position to understand your concern and provide an appropriate response.
If a second call doesn't resolve your issue, try and get in touch with Autodesk online through its email forms, community forums or live chat. These options have the benefit of providing you with a transcript of your conversation with Autodesk customer service, something that can be useful if you have to take your concern to management or your credit card company in pursuit of a refund.
This is Autodesk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Autodesk agent. This phone number is Autodesk's Best Phone Number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-873-3375 include and other customer service issues. Rather than trying to call Autodesk we recommend you tell us what issue you are having and then possibly contact them via phone or twitter or web. In total, Autodesk has 1 phone number. It's not always clear what is the best way to talk to Autodesk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
While 800-873-3375 is Autodesk's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Autodesk customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via @autodeskcare for Customer Service. If you think this information is inaccurate or know of other ways to contact Autodesk please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Autodesk.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Autodesk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our GameStop Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Booking.com Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like GameStop or Booking.com. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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