Autodesk Customer Service

Phone Number & Contact Info

Autodesk's Best Phone Number

Toll-free·Customer Service·No access to a live rep

Autodesk's Best Contact Information


How do I talk to a live human at Autodesk?

You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through X / Twitter, their website, or Facebook / Messenger.
The full list of ways to contact customer service is below with notes from the Editor.

Does Autodesk offer 24 hour customer service?

A:Not at this phone number. Below are other customer service channels and hours.

How to contact Autodesk Customer Service

There are other ways to contact Autodesk customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Service on X (formerly Twitter)

@autodeskcare - Customer Service
Customer service Twitter feed
Mon-Sun 12pm-5pm EST
Autodesk, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Support on Facebook / Messenger

facebook.com/autodesk - Customer Service
Use this page to get help with their Facebook support team
24 hours, 7 days
Some customer service teams, like that of Autodesk, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Customer Help Desk / Web Support

usa.autodesk.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Autodesk customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Autodesk?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Autodesk, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is Autodesk Account?

Autodesk Account is an online platform provided by Autodesk that allows users to access and manage their Autodesk software licenses and subscriptions. It serves as a central hub for users to stay organized and keep track of their products, services, and benefits. With Autodesk Account, users have the convenience of easily downloading and installing software, viewing software updates and product enhancements. Moreover, it provides users with the ability to control and assign user permissions within their organization, track software usage, and manage subscription renewals. Autodesk Account also offers access to valuable resources, such as learning materials, product tutorials, and community forums, enhancing the overall user experience and providing support for Autodesk software users.

What are the system requirements for Autodesk software?

The system requirements for Autodesk software vary depending on the specific product and version. It is recommended to check the product's system requirements page on the Autodesk website for the most accurate and up-to-date information. However, generally, Autodesk software requires a compatible Windows or macOS operating system, a capable graphics card with dedicated video memory, sufficient RAM, and a powerful multi-core processor. Additional requirements may include a high-resolution display, internet connection for installation and license activation, and specific hardware or software requirements for certain features or integrations. It is important to note that meeting the minimum system requirements may not provide optimum performance, so it is advisable to exceed these requirements if possible.

What are the payment options for Autodesk subscriptions?

Autodesk offers flexible payment options for its subscriptions to cater to varying customer needs. Customers can choose from several convenient methods to pay for their Autodesk subscriptions. The most common payment option is using a credit card. Autodesk accepts major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, customers can also opt for payment through PayPal, a widely used online payment platform. For certain subscriptions or regions, Autodesk may offer alternative payment methods such as direct debit or purchase orders. These options ensure that customers can easily manage and pay for their Autodesk subscriptions while having the flexibility to select the most suitable payment method for their business or personal requirements.

Top Autodesk customer problems and solutions

Click the link above to get answers to just about any Autodesk customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Can I get a real live person at this phone number?

Even though this Autodesk number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Press 1, then 2, then directs you to www.autodesk.com/customer service

Calling this Autodesk Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Jan 17, 2024

I'm not sure if this number simply doesn't work or just wasn't operational for someone who isn't an Autodesk customer, but I had no success when trying to call this number. When I dialed, all I got was a busy signal. I tried again 15 minutes later and got the same result and then waited another 30 minutes and still had no luck.

Searching this number reveals that it's meant to be used as a phone number for Autodesk, but Autodesk really doesn't want to tell anyone that. You can't get access to the phone number on the website unless you've got an Autodesk account, as the company doesn't list it anywhere on its site. When you visit the "Contact Support" page, you're not given a phone number to call anyone unless you sign in to an existing account.

If you don't have an account, the best that Autodesk offers you is the chance to set up a chat with an agent on the website. Otherwise, it's not going to give up its customer service number. Searching on non-Autodesk sites reveals the phone number, with people complaining that they have to pay to get anyone on the phone with Autodesk.

According to screenshots from non-Autodesk sites, the company used to spell out that the phone was not available for non-subscribers, with the same restrictions in place for email. These days, the phone isn't listed as an option at all. If you sign into an Autodesk account, you are likely granted the phone number, but based on my experience, it doesn't seem to work properly anyway.

Unless the number is only workable to people who genuinely subscribe and there's some kind of trick to that, it seems that this should be considered a non-working phone number. Trying on multiple occasions yielded no results, and the company doesn't seem to offer anything to provide non-subscribers with a way to contact a live person at Autodesk.

I understand the need to both offer subscribers something for their money as well as the need to limit wasted time, but this seems to be excessive. There should be a way for potential customers to speak to someone and decide that they want to set up an account, without someone having to do it on their own. As it is, people have to decide to start a trial or make a purchase without any kind of guidance, which is far from ideal. Some companies in this situation offer one line for subscribers and one for general questions or an automated system, which would likely be a helpful solution that gave everyone an option.

Until they get this number fixed, I wouldn't use this number for anything.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Autodesk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Autodesk agent. This phone number is Autodesk's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Autodesk customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-873-3375 for, including and other customer support issues. The Autodesk call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Autodesk has 1 phone number. It's not always clear what is the best way to talk to Autodesk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Autodesk. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Autodesk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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