Autodesk Customer Service

Phone Number & Contact Information

800-873-3375
Toll-free·Customer Service·No access to a live rep
Q:How do I get a live human at Autodesk?
A:You cannot speak to real human being at this phone number. It's an automated system, but you can contact them through X / Twitter, Facebook / Messenger, or their website.
@autodeskcare
While a phone number would be better, tweeting at their customer care team is public and effective if you have an account. The full list of ways to contact customer service is below, and the Editor also left some notes that might be helpful.
Q:Does Autodesk offer 24 hour customer service?
A:Not at this phone number. Below are other customer service channels and hours. Meanwhile, we can help you find information and answers to your specific problem:

How to contact Autodesk Customer Service

There are of course other ways to contact Autodesk customer service besides the phone. Below we list them by medium, from most to least popular.
X (formerly Twitter)
@autodeskcare - Customer Service
Customer service Twitter feed
Autodesk, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Facebook / Messenger
https://www.facebook.com/autodesk - Customer Service
Use this page to get help with their Facebook support team
Some customer service teams, like that of Autodesk, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Autodesk's website
As a last, sometimes only, resort- Autodesk customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

Can I get through to a real live person at this number?

Even though this Autodesk number does not get you to a call center manned by actual human beings, GetHuman researchers still call it regularly to document the phone system.
This phone number is all recordings. When our research team calls it, we still take notes about any important changes or information so that you don't have to call to find out yourself. Here is their latest summary: Press 1, then 2, then directs you to www.autodesk.com/customer service

My Experience Calling 800-873-3375

Jan 17, 2024

I'm not sure if this number simply doesn't work or just wasn't operational for someone who isn't an Autodesk customer, but I had no success when trying to call this number. When I dialed, all I got was a busy signal. I tried again 15 minutes later and got the same result and then waited another 30 minutes and still had no luck.

Searching this number reveals that it's meant to be used as a phone number for Autodesk, but Autodesk really doesn't want to tell anyone that. You can't get access to the phone number on the website unless you've got an Autodesk account, as the company doesn't list it anywhere on its site. When you visit the "Contact Support" page, you're not given a phone number to call anyone unless you sign in to an existing account.

If you don't have an account, the best that Autodesk offers you is the chance to set up a chat with an agent on the website. Otherwise, it's not going to give up its customer service number. Searching on non-Autodesk sites reveals the phone number, with people complaining that they have to pay to get anyone on the phone with Autodesk.

According to screenshots from non-Autodesk sites, the company used to spell out that the phone was not available for non-subscribers, with the same restrictions in place for email. These days, the phone isn't listed as an option at all. If you sign into an Autodesk account, you are likely granted the phone number, but based on my experience, it doesn't seem to work properly anyway.

Unless the number is only workable to people who genuinely subscribe and there's some kind of trick to that, it seems that this should be considered a non-working phone number. Trying on multiple occasions yielded no results, and the company doesn't seem to offer anything to provide non-subscribers with a way to contact a live person at Autodesk.

I understand the need to both offer subscribers something for their money as well as the need to limit wasted time, but this seems to be excessive. There should be a way for potential customers to speak to someone and decide that they want to set up an account, without someone having to do it on their own. As it is, people have to decide to start a trial or make a purchase without any kind of guidance, which is far from ideal. Some companies in this situation offer one line for subscribers and one for general questions or an automated system, which would likely be a helpful solution that gave everyone an option.

Until they get this number fixed, I wouldn't use this number for anything.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Autodesk's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Autodesk agent. This phone number is Autodesk's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Autodesk customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 800-873-3375 for, including and other customer support issues. The Autodesk call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Autodesk has 1 phone number. It's not always clear what is the best way to talk to Autodesk representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Autodesk. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Autodesk. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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