Autodesk Customer FAQ

If your Autodesk subscription was canceled due to an outdated credit card, you can easily reactivate it. First, you need to update your credit card details in the 'Billing & Orders' section of your Autodesk Account. After updating your payment details, you should be able to choose the subscription you wish to reactivate. However, note that this will depend on Autodesk's terms and conditions regarding cancellations due to payment issues. If you've followed these steps and are still experiencing any issues, you may need to purchase a new subscription. Please ensure that your payment information is always up-to-date to avoid subscription cancellations.

If your phone number has changed and you can't sign in to your Autodesk account due to a two-step verification process, you need to update your contact information. In case you forgot to update before changing your number, contact Autodesk Support directly. They will be able to help authenticate your identity and assist you in updating your information, paving the way to regain your access. Always remember to keep your personal information such as your phone number up-to-date to prevent this type of inconvenience in the future.