Auto Zone Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Auto Zone?
A:Press 1 at the first menu. Next, press 1 to locate a store by City, ST or press 2 to locate a store by Zip Code. Enter the zip code. Press 1 for the closest store. Press 1 again for more information on the closest store. Then, press 2 to be transferred to that store. You can also use our free service that can talk to Auto Zone for you and report back. Q:
Does Auto Zone offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat 7am-9pm, Sun 8am-8pm CST. The least busy day is Saturday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Auto Zone below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Auto Zone phone number to document the phone system.
Here is how our research team describes the way the Auto Zone phone system greets you: To locate the store nearest you, press 1. For questions or comments about an Auto Zone store, press 2. For questions or comments about an order, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu. Next, press 1 to locate a store by City, ST or press 2 to locate a store by Zip Code. Enter the zip code. Press 1 for the closest store. Press 1 again for more information on the closest store. Then, press 2 to be transferred to that store.
Below are some clips we've found from Auto Zone's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you'd like to locate the AutoZone store nearest you, press one.
If you have a question or comment about an AutoZone store, press two."
Excerpt from a call with Auto Zone
Saturday, January 6, 2024 12:52 AM
They may ask you to enter information with the dial pad
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you would like to locate the AutoZone store nearest you, press one.
If you need customer service support to find stores based on your ZIP code, press one.
To find stores based on the city and state please enter your five digit ZIP code."
Excerpt from a call with Auto Zone
Sunday, March 31, 2024 1:20 AM
The first phone menu
"Thanks for calling AutoZone customer service.
Please note that this call may be monitored or recorded for quality assurance.
If you'd like to locate the AutoZone store nearest you, press one.
If you have a question or comment about an AutoZone store, press two."
Excerpt from a call with Auto Zone
Tuesday, July 2, 2024 3:10 PM
After you press 2
"If you have a question or to find the regional office based on your ZIP code, press one.
To find the regional office based on the city and state, press two."
Excerpt from a call with Auto Zone
Tuesday, March 5, 2024 5:32 PM
What are the hours and when should I call?
Auto Zone operates the call center for this 800-288-6966 phone number Mon-Fri 7am-10pm, Sat 7am-9pm, Sun 8am-8pm CT. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 133 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Auto Zone call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Auto Zone phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Auto Zone staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Auto Zone is Saturday. The most busy day to call is Tuesday, which averages 170% more phone calls by comparison. Again, this is based on a sample of 133 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Auto Zone
In summation, the best day to call Auto Zone is Thursday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Auto Zone staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Auto Zone
If you have time to do a bit of reading before you call Auto Zone, we recommend you read over some of our problem-specific articles.
What is Auto Zone?
Auto Zone is a leading retailer and distributor of automotive parts and accessories. Established in 1979, it has become a trusted destination for both professional mechanics and DIY automotive enthusiasts. With over 6,000 stores across the United States, Puerto Rico, Mexico, and Brazil, Auto Zone offers a wide range of high-quality products, including batteries, brakes, filters, wipers, engine parts, and more. Additionally, they provide an extensive selection of tools and equipment necessary for various automotive repairs and maintenance tasks. The company's commitment to customer service is evident through their knowledgeable staff, reliable resources, and convenient shopping experience. Whether customers need a simple replacement part or comprehensive advice on complex repairs, Auto Zone is dedicated to assisting anyone looking to keep their vehicles running smoothly.
What are the payment options at Auto Zone?
At Auto Zone, we offer a range of convenient payment options to suit your needs. We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we accept payments made through Apple Pay and Google Pay for a seamless and secure transaction experience. For cash payments, we require exact change due to safety reasons. We do not offer personal checks as a payment option. Our goal is to provide flexibility and convenience, ensuring that you have multiple ways to pay for your auto parts and accessories. So, whether you prefer using your card or utilizing digital wallets, Auto Zone has you covered. Shop with confidence knowing that your preferred payment method is accepted at our stores.
What is the Auto Zone Rewards program?
The Auto Zone Rewards program is a loyalty program designed to benefit customers. By signing up, customers can earn rewards credits on qualifying purchases made in-store or online at Auto Zone. These rewards credits can then be redeemed for discounts, personalized offers, and exclusive promotional items. Additionally, members of the Auto Zone Rewards program gain access to special events, sales, and giveaways. Signing up is free and can be done either in-store or online. To earn rewards, customers simply need to provide their phone number or swipe their card at the time of purchase. The Auto Zone Rewards program is a fantastic way for customers to save money and enjoy unique perks while shopping for auto parts and accessories at Auto Zone.
Top Auto Zone customer service problems
Click the link above to get answers to just about any Auto Zone customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Auto Zone, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue: "Are you getting my voice?"- From a call lasting 2m 16s , Jul 2, 2024 3:12 PM
Difficulty filling out application: "I keep getting the wrong letter, it keeps stopping me when I put in my information."- From a call lasting 24m 10s , Jun 24, 2024 8:34 PM
Testing connection: "Can you hear me?"- From a call lasting 2m 41s , Jun 20, 2024 6:48 PM
Billing inquiry: "Why y'all took fifty something dollars off my card when I already paid for the stuff."- From a call lasting 10m 34s , Apr 9, 2024 10:04 PM
Billing inquiry for online order: "I'm calling to see why they took fifty more dollars off my card when I already paid for that yesterday."- From a call lasting 5m 27s , Apr 9, 2024 6:32 PM
Finding wrench size: "I was just trying to find what size wrench I need for a 2002 Mercedes ML500."- From a call lasting 16m 14s , Mar 5, 2024 5:24 PM
Combine multiple accounts: "Can you combine everything at one, please?"- From a call lasting 4m 46s , Feb 7, 2024 6:35 PM
More Auto Zone Customer Service Contacts
There are of course other ways to contact Auto Zone customer service besides the phone. Below we list the best ones, by medium.
Auto Zone Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Auto Zone provides this option.
Auto Zone Customer Help Desk / Web Support
As a last, sometimes only, resort- Auto Zone customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Auto Zone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Auto Zone agent. This phone number is Auto Zone's best phone number because 3,312 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-6966 include and other customer service issues. Rather than trying to call Auto Zone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Auto Zone has 1 phone number. It's not always clear what is the best way to talk to Auto Zone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Auto Zone. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Auto Zone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.