Auto Zone Customer Service Issues

I purchased a water pump and radiator along with AutoZone brand anti-freeze. After replacing the water pump, I encountered issues with the anti-freeze causing my engine to overheat. Despite the sealed bottle, the color of the anti-freeze was different, leading to the problem. I plan to return the product to the Turlock store where I bought it, although I'm dissatisfied with the customer service there. This situation has caused a lot of inconvenience as I rely on my truck to get to work. I've had previous issues at AutoZone as well, and this recurring problem needs to be addressed promptly. I will be pursuing this matter further, and my girlfriend, Rhonda, is handling the legal aspects. Please address this matter as soon as possible. Thank you.

I recently went to return an unopened 5 qt. Pennzoil motor oil and a filter for $30.40 at the AutoZone on [redacted] North 19th Ave in Phoenix, AZ. Unfortunately, when I tried to return it, the staff member who assisted me opened the motor oil and the manager on duty refused the return because it was opened. Despite explaining that it was opened by their staff, they still declined the return. This experience made me very unhappy as I always try to be honest in my transactions. I should not be treated like someone who opens and returns items regularly, especially when I had a valid receipt. The manager's behavior was rude, and I felt lied to about the situation. I hope this issue gets addressed so that others don't have similar experiences at this AutoZone location.

I placed an order on December 4th and received an email notifying me that my order was ready for pickup. Upon arriving, I was informed that there was no order ready. When I questioned this discrepancy, I was told that the items I ordered were out of stock. If they were out of stock, why was it not specified when I placed the order? Frustrated, I asked for a cancellation and refund. Although I received the cancellation email, the payment had already gone through, and my bank has yet to refund the amount or stop the payment. I am eager to know the status of my refund. - S. B.

After buying a Duralast Starter for my car, my credit account, linked to my bank, got compromised during the installation. I've deactivated it and opened a new one due to fraudulent charges. While my bank investigates, I cannot access the new account. I attempted to return the old starter with the receipt for a $40 core refund, but I was unable to do so. The store insists on reimbursing the money to my deactivated credit account, but I can't access it. I'm currently in an emergency since I can't access my funds. I urgently need help to get my $40 refund without further delay.

I am currently at an AutoZone in West Columbia, South Carolina. Four days ago, I was recommended by a employee to purchase a gas cap for my Lexus here, but it didn't work. I had to go to the Lexus dealership immediately to get a new one. Today, I returned to AutoZone to get a refund of $12.26 on my debit card (prepaid card), and the manager was very rude. They said they couldn't provide a cash refund. I am disappointed in the treatment I received as a loyal customer. I plan to take my business elsewhere. I just want my $12 refund to cover the gas I used driving back and forth to get the correct gas cap. I urgently need my money back for my trip from South Carolina to Washington. I have reviewed AutoZone's return policy and warranty policy, and it states that I should receive a refund for lack of service. I hope you can address this promptly.

Two days ago, I visited Auto Zone at Florin Town Center and purchased $38 worth of items for my brother. I requested a digital receipt but never received one. When I tried to return the items last night and paid with my card using my phone number, they accused me of theft. I showed them the card purchase, but they only offered store credit. Despite not receiving a digital receipt, they wouldn't budge. Frustrated, I left the store with the bag of items including transmission fluid, a funnel, and axle seals. Please assist me. Thank you.

On either October 1 or 2, I visited Auto Zone at Florin Town Center in Sacramento, CA. I purchased some items and requested a digital receipt. When I tried to return the items the following night at the same store, I couldn't find the receipt in my email. Even though I had the card used for the purchase, they only offered store credit, which I didn't want. Frustrated, I left the items I was trying to return in the store. I felt insulted by their treatment and their refusal to give me a refund. I urgently need my money back. My name is David Carter, and you can reach me at [redacted] or via email at [redacted] The purchase totaled around thirty dollars, and nothing was opened. Please address this issue with your return policy to prevent similar incidents in the future.

On either October * or *, I visited the Auto Zone at Florin Town Center in Sacramento, CA. I made a purchase and requested a digital receipt. When I later tried to return the items at the same store without the receipt, they only offered store credit, which I didn't want. This caused me frustration, and I left without a resolution, unintentionally leaving the items behind. The staff's reaction made me feel like I had stolen the items, which was very insulting. I am David Carter, and I can be reached at ********** or *****@***.com. The purchase was for around thirty dollars, and the items were unopened. I urgently need my refund. The return policy needs improvement, and the receipt not being sent was not my fault.

I purchased an Edelbrock carburetor [redacted] some time ago, but unfortunately, I have misplaced the receipt. After moving recently, I was unable to locate both the part and the receipt. During a garage reorganization, I found the carburetor but not the receipt. I visited my local AutoZone, and they offered a refund, albeit in store credit. At present, I am facing a difficult situation as my electricity and water services are at risk of disconnection due to non-payment. I understand that this is not the fault of AutoZone, but I am kindly requesting if there is a possibility to receive the refund in cash to address these urgent bills. I have familial responsibilities, including a pregnant daughter and two young grandkids aged 6 and 4. The manager at the nearest AutoZone suggested reaching out to corporate to inquire about the cash refund option. I appeal for any assistance during this challenging time.

I am currently employed at AutoZone and have been for over a year with excellent customer service reports. However, since a new commercial manager joined, the working environment has significantly worsened. The manager seems to prioritize money over customer care, frequently mistreats accounts, including staff, and exhibits favoritism. He neglects maintenance on commercial vehicles and is causing the loss of valuable accounts. This manager also manipulates lunch hours, delays deliveries, and behaves unprofessionally by making inappropriate comments and showing favoritism. The manager's behavior, including being under the influence of drugs at work, has created a hostile work environment, making it uncomfortable to continue working in such conditions. I am seeking advice on how to address this situation as I rely on this job to support myself and my children.

I visited the AutoZone store in Big Bear Lake, California, store [redacted]. An employee installed a replacement battery in my car. Unfortunately, the employee accidentally placed the battery in my car backward, causing damage to my fuses and potentially other components. I was stuck in front of the AutoZone for three hours as my car wouldn't start. The manager, Drew, assured me that my car would be fixed, but it's been almost two weeks, and no progress has been made. I just need my car fixed promptly.

I recently visited AutoZone to exchange my brake pads under warranty. I always kept them in the original box, and I've never had any problems with exchanges before. However, this time they mentioned that the brake pads had been previously returned for a cash refund. It's concerning because I never returned them myself. I hope this is just a computer error and not employees returning parts on behalf of customers and pocketing the cash.

I have raised concerns about the ASM at my Autozone store due to inappropriate behavior towards customers and myself. Despite reporting this to the district manager and store manager six months ago, no action has been taken. The ASM's behavior, such as making inappropriate comments and not completing tasks, creates a hostile work environment. She often leaves early, interrupts customer transactions with inappropriate remarks, and neglects her responsibilities, leaving others to pick up the slack. This has led me to consider transferring to a store further from my home simply to avoid working with her. It is frustrating to deal with these issues and see no improvement or support from management.

I feel like I have been mistreated and not treated equally at work. I strongly believe that there is discrimination in the workplace. Additionally, I feel like the work environment is unsafe due to various violations. For example, there are broken ladders, no soap in the bathrooms, and the lunchroom always has trash from the previous day. I have also noticed instances of fraud, such as signatures not being signed by customers. When I bring up my concerns to my supervisor and refuse to sign without the customer present, I am threatened to leave my place of work.