Australian Tax Office (ATO) Customer Service

Phone Number & Contact Info

Australian Tax Office (ATO)'s Best Phone Number

13 28 61
Calls Customer Service·Most popular Australian Tax Office (ATO) number
Q:

How do I talk to a live human at Australian Tax Office (ATO)?

A:For help with personal tax issues
Q:

Does Australian Tax Office (ATO) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Australian Tax Office (ATO) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: For help with personal tax issues

What are the hours and when should I call?

Australian Tax Office (ATO) operates the call center for this 13 28 61 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,684 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Australian Tax Office (ATO) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Australian Tax Office (ATO) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Australian Tax Office (ATO) is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 1,684 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Australian Tax Office (ATO)

In summation, the best day to call Australian Tax Office (ATO) is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Australian Tax Office (ATO) staffs the call center well on Tuesday.

Why Customers Call Australian Tax Office (ATO)

If you have time to do a bit of reading before you call Australian Tax Office (ATO), we recommend you read over some of our problem-specific articles.

What is the Goods and Services Tax (GST) and how does it work?

The Goods and Services Tax (GST) is a broad-based consumption tax implemented in Australia. It is a 10% tax on most goods, services, and products sold or consumed within the country. The GST is collected by businesses on behalf of the Australian Tax Office (ATO) at each stage of the supply chain. Businesses charge GST on taxable goods and services they provide, and they can also claim credits for any GST they paid on their business expenses. The net GST amount, which is calculated by subtracting the credits from the amount collected, is then remitted to the ATO through regular business activity statements. Consumers and individuals bear the actual cost of the GST as it is included in the price of goods and services they purchase. The ATO considers the GST as an efficient and transparent way to levy tax across the country while also promoting and supporting economic growth.

When is the deadline for lodging my tax return?

The deadline for lodging your tax return with the Australian Tax Office (ATO) varies depending on your circumstances. For individuals who lodge through a tax agent, the deadline is typically extended to 15 May of the following year. However, if you choose to file your tax return yourself online using myTax, you usually have until 31 October. In some cases, extensions can be granted if you're affected by natural disasters or have exceptional circumstances. It's important to note that if you are unable to lodge by the due date, you may face penalties or miss out on potential refunds. Therefore, it is recommended to submit your tax return promptly to avoid any inconveniences.

Top Australian Tax Office (ATO) customer service problems

Click the link above to get answers to just about any Australian Tax Office (ATO) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Australian Tax Office (ATO) Customer Service Contacts

There are of course other ways to contact Australian Tax Office (ATO) customer service besides the phone. Below we list the best ones, by medium.

Australian Tax Office (ATO) Customer Email Addresses

ReportEmailFraud@ato.gov.au - Fraud Detection
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Australian Tax Office (ATO) will reply our your email.

Australian Tax Office (ATO) Customer Help Desk / Web Support

ato.gov.au - Customer Service
Online customer service support
As a last, sometimes only, resort- Australian Tax Office (ATO) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Australian Tax Office (ATO)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Australian Tax Office (ATO) agent. This phone number is Australian Tax Office (ATO)'s best phone number because 10,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 13 28 61 include and other customer service issues. Rather than trying to call Australian Tax Office (ATO) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Australian Tax Office (ATO) has 1 phone number. It's not always clear what is the best way to talk to Australian Tax Office (ATO) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Australian Tax Office (ATO). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Australian Tax Office (ATO). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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