Atlantic City Electric Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Atlantic City Electric number
Q:How do I get a live human at Atlantic City Electric?
A:Press 1-4. Must enter social security #.
Q:Does Atlantic City Electric offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Monday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 17 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Atlantic City Electric phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1-4. Must enter social security #.
Here is how our research team describes the way the Atlantic City Electric phone system greets you: Power outage, press 1. Pay now, press 2. AMI meters, press 3. For everything else, press 4.
Below are some clips we've found from Atlantic City Electric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Atlantic City Electric. For a power outage, electric emergency, or other electric issue, press one. To pay now, press two."
Excerpt from a call with Atlantic City Electric
Sunday, January 7, 2024 6:54 PM
The first phone menu
"Welcome to Atlantic City Electric.
For a power outage, electric emergency, or other electric issue, press one.
To pay now, press two."
Excerpt from a call with Atlantic City Electric
Wednesday, March 27, 2024 12:23 PM

What are the hours and when should I call?

Atlantic City Electric operates the call center for this 800-642-3780 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 423 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Atlantic City Electric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Atlantic City Electric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Atlantic City Electric is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 423 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Atlantic City Electric is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Atlantic City Electric staffs the call center well on Monday.

Why call this Atlantic City Electric number?

Below is a sample of recent calls to Atlantic City Electric, and their purpose. Are any of these similar to the reason you are trying to call?
Report suspected power theft: "I believe one of my tenants is stealing power from my property in Millville."
- From a call lasting 10m 43s , Mar 27, 2024 12:31 PM

More Ways to Contact Atlantic City Electric Customer Service

There are of course other ways to contact Atlantic City Electric customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter)
@ACElecConnect - Customer Service
Use the link to connect with customer service through Twitter
Atlantic City Electric, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Atlantic City Electric's website
As a last, sometimes only, resort- Atlantic City Electric customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Atlantic City Electric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Atlantic City Electric agent. This phone number is Atlantic City Electric's best phone number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-3780 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Atlantic City Electric first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Atlantic City Electric has 1 phone number. It's not always clear what is the best way to talk to Atlantic City Electric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Atlantic City Electric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Atlantic City Electric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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