Atlantic City Electric Customer Service

Phone Number & Contact Info

Atlantic City Electric's Best Phone Number

800-642-3780
Toll-free·Calls Customer Service·Most popular Atlantic City Electric number
Q:

How do I talk to a live human at Atlantic City Electric?

A:Press 1-4. Must enter social security #.
Q:

Does Atlantic City Electric offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Atlantic City Electric phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1-4. Must enter social security #.
Here is how our research team describes the way the Atlantic City Electric phone system greets you: Power outage, press 1. Pay now, press 2. AMI meters, press 3. For everything else, press 4.
Below are some clips we've found from Atlantic City Electric's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Atlantic City Electric. For a power outage, electric emergency, or other electric issue, press one. To pay now, press two."
Excerpt from a call with Atlantic City Electric
Sunday, January 7, 2024 6:54 PM

The first phone menu

"Welcome to Atlantic City Electric.
For a power outage, electric emergency, or other electric issue, press one.
To pay now, press two."
Excerpt from a call with Atlantic City Electric
Saturday, May 11, 2024 3:50 PM

What are the hours and when should I call?

Atlantic City Electric operates the call center for this 800-642-3780 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 423 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Atlantic City Electric phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Atlantic City Electric staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Atlantic City Electric is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 423 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Atlantic City Electric

In summation, the best day to call Atlantic City Electric is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Atlantic City Electric staffs the call center well on Wednesday.

Why Customers Call Atlantic City Electric

If you have time to do a bit of reading before you call Atlantic City Electric, we recommend you read over some of our problem-specific articles.

How Do I Pay My Atlantic City Electric Bill?

No matter what method you choose to pay your monthly Atlantic City Electric bill, there is an option that fits anyone's lifestyle. Whether it is online, on the phone, through the app, in person or through the mail, you can easily pay your monthly bill.

What are the accepted payment methods for Atlantic City Electric bills?

Atlantic City Electric offers several convenient payment methods for customers to pay their bills. The accepted payment methods include online payments through the company's website or mobile app, automatic bill payment through bank accounts or credit/debit cards, in-person payments at authorized payment locations like Walmart or Western Union, and payment by mail through check or money order. Customers can also make payments over the phone through the automated phone system or with a customer service representative. Atlantic City Electric strives to provide flexible payment options to ensure convenient and hassle-free bill payments for their customers.

Is there a mobile app available for paying Atlantic City Electric bills?

Yes, Atlantic City Electric offers a convenient mobile app for bill payment. Our mobile app is designed to make it easy for customers to pay their bills on the go. With the app, you can view your account details, track your usage, update your payment preferences, and securely make payments using various payment methods. Simply download the app from the App Store or Google Play Store, log in using your Atlantic City Electric account information, and enjoy the flexibility and convenience of managing your bills from anywhere, anytime. Stay updated with notifications and access your billing history easily, all from the convenience of your mobile device.

Top Atlantic City Electric customer service problems

Click the link above to get answers to just about any Atlantic City Electric customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Atlantic City Electric, and their purpose. Are any of these similar to the reason you are trying to call?
Report suspected power theft: "I believe one of my tenants is stealing power from my property in Millville."
- From a call lasting 10m 43s , Mar 27, 2024 12:31 PM

More Atlantic City Electric Customer Service Contacts

There are of course other ways to contact Atlantic City Electric customer service besides the phone. Below we list the best ones, by medium.

Atlantic City Electric Customer Service on X (formerly Twitter)

@ACElecConnect - Customer Service
Use the link to connect with customer service through Twitter
Atlantic City Electric, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Atlantic City Electric Customer Help Desk / Web Support

atlanticcityelectric.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Atlantic City Electric customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Atlantic City Electric's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Atlantic City Electric agent. This phone number is Atlantic City Electric's best phone number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-3780 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Atlantic City Electric first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Atlantic City Electric has 1 phone number. It's not always clear what is the best way to talk to Atlantic City Electric representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Atlantic City Electric. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Atlantic City Electric. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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