Asrock Customer Service

Phone Number & Contact Information

909-590-8308
Calls Customer Service·Most popular Asrock number
Q:How do I get a live human at Asrock?
A:Calling this Asrock number should go right to a real human being
Q:Does Asrock offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Asrock phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Asrock number should go right to a real human being
Here is how our research team describes the way the Asrock phone system greets you: Thank you for calling us Rock America Incorporated. If you know the party extension number, please dial it now or press 0. For operator, your call may be monitored for training purposes.
In fact, much of this information on this page is superfluous because this Asrock phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Asrock operates the call center for this 909-590-8308 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asrock phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asrock staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asrock is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Asrock is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Asrock staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

My Experience Calling Asrock at this Number

Aug 14, 2023

I had an issue with my motherboard, and it was still under warranty so I called Asrock America to see what they could do for me. I thought maybe I could handle it via live chat, but they don't have that option, which seems odd to me because it's a computer company. 

Either way, I found the phone number and was pleasantly surprised to be treated to a nice recorded message that thanked me for calling and told me that my call would be answered in the order it was received. I didn't have to navigate a directory maze or spend 5 minutes just trying to press the wrong option. 

This was a relief, but I still had to wait about 10 minutes before I got to talk to someone. Despite that fact, I was glad to be able to immediately get in the queue versus clicking through button options and still end up waiting to talk to someone for 10 minutes. 

The customer service representative who picked up the phone had a slight accent but spoke clearly enough that I was able to understand what they were saying and what they needed from me. 

After asking me my name and my phone number in case we got disconnected, they asked me what I needed, and I explained that I was having an issue with a motherboard and was concerned about needing to replace it. They then gathered information about the motherboard and looked up my account, which helped expedite the process. 

First, they offered to help me troubleshoot the motherboard a little, which I was happy to try. They ran me through a few different things, but none of them worked. I will say they were patient and clear about their instructions while we were troubleshooting. I didn't feel rushed, and I didn't feel as if they just wanted to get rid of me. 

However, it became clear that the issue was not something that could be handled over the phone, and I was probably going to need to call in my warranty. At this point, they offered me an array of options, out of which I chose to send the piece back to them. I did not like that I had to pay shipping on my own to return it, but they said that once the return was accepted, it would be refunded along with my purchase price. All in all, it was a successful call, even though it didn't go the way that I had hoped. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Asrock Customer Service

There are of course other ways to contact Asrock customer service besides the phone. Below we list the best ones, by medium.
Asrock's website
https://www.asrock.com/general/about.asp - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Asrock customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Asrock's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asrock agent. This phone number is Asrock's best phone number because 768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 909-590-8308 include and other customer service issues. Rather than trying to call Asrock first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Asrock has 1 phone number. It's not always clear what is the best way to talk to Asrock representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Asrock. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asrock. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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  1. Asrock Customer Service Phone & Contact Info