Asics Customer Service

Phone Number & Contact Info

Asics's Best Phone Number

Toll-free·Calls Customer Service·Most popular Asics number

How do I talk to a live human at Asics?

A:Press 1 or remain on the line

Does Asics offer 24 hour customer service?

A:Not at this number; hours here are Mon-Thu 8:30am-4pm, Fri 8:30am-midnight EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Asics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 or remain on the line
Below are some clips we've found from Asics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Asics. Thank you for calling Asics. Please note that this call will be recorded, and any information you provide will be used to service your request. For more on the information collected and its use, please see our privacy policy available at asics dot com. For assistance with an existing asics dot com order, or for help placing an a six dot com order, please press one. For help with warranty claims for damaged or defective for training and quality assurance purposes, your call may be monitored or recorded. We value your time and feedback. Please remain on the line at after our brand specialist has assisted you for our brief automated survey."
Excerpt from a call with Asics
Thursday, April 4, 2024 11:07 AM

The first phone menu

"Thank you for calling Asics. Thank you for calling Asics. Please note that this call will be recorded, and any information you provide will be used to service your request. For more on the information collected and its use, please see our privacy policy available at asics dot com.
For assistance with an existing asics dot com order or for help place in an a six dot com order, please press one.
For help with warranty claims for damage, or defective product, please press two."
Excerpt from a call with Asics
Sunday, March 24, 2024 8:45 AM

What are the hours and when should I call?

Asics operates the call center for this 800-678-9435 phone number Mon-Thu 8:30am-4pm, Fri 8:30am-midnight ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Asics is Friday. The most busy day to call is Monday. Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Asics

In summation, the best day to call Asics is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Asics number, but it is also the day with the shortest hold times.

Why Customers Call Asics

If you have time to do a bit of reading before you call Asics, we recommend you read over some of our problem-specific articles.

What is Asics?

Asics is a well-known multinational corporation specializing in athletic footwear and apparel. Founded in 1949 in Kobe, Japan, Asics stands for "Anima Sana In Corpore Sano," which translates to "a sound mind in a sound body." This philosophy guides Asics in its mission to create top-quality products that enhance physical performance and promote a healthy lifestyle. With extensive experience in sports technology and continuous innovation, Asics has become a trusted brand among athletes of all levels worldwide. Asics offers a wide range of products for various sports, including running, training, tennis, and more, ensuring comfort, durability, and style for every athletic pursuit. Whether you are a professional athlete or a casual fitness enthusiast, Asics aims to provide exceptional sportswear that helps you achieve your best.

What is the return policy for Asics?

Asics offers a hassle-free return policy to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date. The product must be unworn, in its original packaging, and accompanied by the receipt or proof of purchase. Upon receiving and inspecting the returned item, a full refund or exchange will be issued. Please note that personalized products, such as custom shoes or apparel, are only eligible for return in the case of manufacturing defects. Asics strives to make the return process quick and convenient for our valued customers, so you can shop with confidence knowing that your satisfaction is our top priority.

What is the warranty on Asics products?

The warranty on Asics products varies depending on the specific item. Most Asics footwear comes with a limited warranty against manufacturing defects, typically lasting for a period of 90 days from the date of purchase. This warranty covers issues such as faulty materials, workmanship, and structural defects. However, it does not cover normal wear and tear, misuse, or damage caused by improper care or accidents. It is important to note that the warranty does not extend to apparel or accessories. To avail of warranty service, customers are advised to contact the authorized retailer or Asics customer service with proof of purchase. Asics reserves the right to assess and determine the validity of warranty claims.

Top Asics customer service problems

Click the link above to get answers to just about any Asics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Asics, and their purpose. Are any of these similar to the reason you are trying to call?
Missing order query: "I got a notification that it said my order was delivered yesterday, but I never received it."
- From a call lasting 9m 3s , Apr 4, 2024 11:07 AM
Return/exchange inquiry: "I need to return a pair of shoes, but I'm not sure how to proceed."
- From a call lasting 11m 21s , Apr 2, 2024 2:52 PM

Conclusion and closing notes

This is Asics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asics agent. This phone number is Asics's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-678-9435 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Asics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Asics has 1 phone number. It's not always clear what is the best way to talk to Asics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Asics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Asics Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!