A:Press 1 or remain on the line.Our free phone can also navigate phone menus to get a live human at Asics for you.
Q:
Does Asics offer 24 hour customer service?
A:Not at this number; hours here are Mon-Thu 8:30am-4pm, Fri 8:30am-midnight EST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Asics below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Asics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 or remain on the line
Below are some clips we've found from Asics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Asics. Thank you for calling Asics.
Please note that this call will be recorded, and any information you provide will be used to service your request.
For more on the information collected and its use, please see our privacy policy available at asics dot com.
For assistance with an existing asics dot com order, or for help placing an a six dot com order, please press one.
For help with warranty claims for damaged or defective for training and quality assurance purposes, your call may be monitored or recorded.
We value your time and feedback. Please remain on the line at after our brand specialist has assisted you for our brief automated survey."
Excerpt from a call with Asics
Thursday, April 4, 2024 11:07 AM
The first phone menu
"Thank you for calling Asics. Please see our privacy policy on asics dot com to learn more on the information we collect.
And how we use it. Thank you for being a one Asics member.
You've reached our priority queue. For assistance with an existing asics dot com order or for help placing an asics dot com order, press one.
For help with warranty claims for damage or a defective product, please press two.
To repeat these menu options again, please press nine."
Excerpt from a call with Asics
Sunday, September 15, 2024 2:41 PM
What are the hours and when should I call?
Asics operates the call center for this 800-678-9435 phone number Mon-Thu 8:30am-4pm, Fri 8:30am-midnight ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 101 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Asics call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asics is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 101 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Asics is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Asics staffs the call center well on Tuesday.
Why Customers Call Asics
If you have time to do a bit of reading before you call Asics, we recommend you read over some of our problem-specific articles.
Asics is a well-known multinational corporation specializing in athletic footwear and apparel. Founded in 1949 in Kobe, Japan, Asics stands for "Anima Sana In Corpore Sano," which translates to "a sound mind in a sound body." This philosophy guides Asics in its mission to create top-quality products that enhance physical performance and promote a healthy lifestyle. With extensive experience in sports technology and continuous innovation, Asics has become a trusted brand among athletes of all levels worldwide. Asics offers a wide range of products for various sports, including running, training, tennis, and more, ensuring comfort, durability, and style for every athletic pursuit. Whether you are a professional athlete or a casual fitness enthusiast, Asics aims to provide exceptional sportswear that helps you achieve your best.
Asics offers a hassle-free return policy to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date. The product must be unworn, in its original packaging, and accompanied by the receipt or proof of purchase. Upon receiving and inspecting the returned item, a full refund or exchange will be issued. Please note that personalized products, such as custom shoes or apparel, are only eligible for return in the case of manufacturing defects. Asics strives to make the return process quick and convenient for our valued customers, so you can shop with confidence knowing that your satisfaction is our top priority.
The warranty on Asics products varies depending on the specific item. Most Asics footwear comes with a limited warranty against manufacturing defects, typically lasting for a period of 90 days from the date of purchase. This warranty covers issues such as faulty materials, workmanship, and structural defects. However, it does not cover normal wear and tear, misuse, or damage caused by improper care or accidents. It is important to note that the warranty does not extend to apparel or accessories. To avail of warranty service, customers are advised to contact the authorized retailer or Asics customer service with proof of purchase. Asics reserves the right to assess and determine the validity of warranty claims.
Click the link above to get answers to just about any Asics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Asics, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about gel sneakers: "I'm looking online now, there's a lot of different gel sneakers."
- From a call lasting 9m 28s , Nov 2, 2024 3:39 PM
Tracking undelivered order: "I ordered shoes but haven't received them yet, can you help track the order?"
- From a call lasting 13m 50s , Jun 3, 2024 6:21 PM
Missing order query: "I got a notification that it said my order was delivered yesterday, but I never received it."
- From a call lasting 9m 3s , Apr 4, 2024 11:07 AM
Return/exchange inquiry: "I need to return a pair of shoes, but I'm not sure how to proceed."
- From a call lasting 11m 21s , Apr 2, 2024 2:52 PM
Information about why customers call Asics is extracted from issues that customers have reported to GetHuman.
This is Asics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asics agent. This phone number is Asics's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-678-9435 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Asics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Asics has 1 phone number. It's not always clear what is the best way to talk to Asics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.