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Asics Customer FAQ

Top Answers & How-to Guides

What is Asics's Phone Number?

The question we are asked most often is about how to talk to Asics customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Company and Products

What is Asics?

Asics is a prominent global brand from Japan, specializing in high-quality athletic footwear and apparel. Its name is an...
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Where can I buy Asics products?

Asics products can be purchased at specialty running stores, sporting goods shops, department stores, and the official online...
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What is the warranty on Asics products?

Asics generally provides a limited warranty on its products, covering manufacturing defects during normal use. The specific...
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Are there any special collaborations or limited edition Asics products?

Asics regularly participates in collaborations and limited edition launches that involve notable designers and cultural...
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Sizing and Fit

Do Asics shoes run true to size?

Asics shoes typically maintain consistent sizing, often running true to size. However, fit may differ by model and foot shape,...
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How can I find my perfect running shoe fit with Asics?

To find the right fit for running shoes with Asics, determine your foot type, measure your foot size, and consider trying shoes...
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What is the difference between Asics models for men and women?

Asics designs men's and women's shoes considering anatomical differences, with men's shoes being wider and more cushioned,...
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Returns and Payments

What is the return policy for Asics?

Asics allows returns typically within thirty days of purchase for unused items in original packaging. For defective products,...
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What payment methods does Asics accept?

Asics accepts various payment methods, including major credit cards and digital wallets like PayPal. Availability may differ...
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Are there any discounts or promotions available for Asics products?

Asics regularly provides a variety of discounts and promotions, which can differ based on location and events. Seasonal sales,...
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Ordering and Shipping

How long does shipping take for Asics orders?

Shipping durations for Asics depend on several factors including shipping method and destination. Standard shipping in the...
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Can I track my Asics order?

Customers can indeed track their Asics orders using a tracking number sent in the order confirmation email. This number can be...
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Does Asics offer international shipping?

Asics provides international shipping, though it varies by region. Customers should refer to the official Asics website for...
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Product Usage

Are Asics shoes suitable for running?

Asics running shoes are highly recommended for both casual and serious runners, offering various models tailored for stability,...
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What are the best Asics shoes for marathon training?

Asics offers several excellent options for marathon training, including the Gel-Nimbus for cushioning, the Gel-Kayano for...
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Does Asics offer a loyalty program for frequent buyers?

Asics does not have a prominent loyalty program but often runs sales and special offers for frequent shoppers. Customers should...
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We look to the Asics issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Asics issues reported to GetHuman
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