A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 41 seconds.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Apollo Group below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Apollo Group phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Apollo Group's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Apollo Education Group. More information about Apollo Education Group and its subsidiaries, which includes the University of Phoenix, can be obtained on the company's website at w w w dot Apollo dot e d u.
At any time during this menu, you may press the pound key to return and hear it again.
For employment verification, please contact the work number.
To verify a check, please press one."
Excerpt from a call with Apollo Group
Wednesday, January 10, 2024 4:02 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling the thank you for calling Apollo Group.
Your call may be recorded for quality and training purposes.
University of Phoenix. My name is Jeremy. How can I help you?"
Excerpt from a call with Apollo Group
Wednesday, January 3, 2024 4:15 PM
What are the hours and when should I call?
Apollo Group operates the call center for this 800-990-2765 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 8,326 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Apollo Group call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Apollo Group phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Apollo Group staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Apollo Group is Sunday.The most busy day to call is Thursday, which averages 48% more phone calls by comparison.Again, this is based on a sample of 8,326 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday, which is 821% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Apollo Group is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Apollo Group staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Apollo Group
If you have time to do a bit of reading before you call Apollo Group, we recommend you read over some of our problem-specific articles.
Apollo Group is a leading educational provider and parent company of various institutions, including the University of Phoenix. With a mission to bridge the gap in education accessibility, Apollo Group offers online and on-campus programs catering to diverse fields and academic levels. They are committed to providing flexible and career-focused education, empowering students to pursue their educational goals regardless of their location or schedule constraints. Apollo Group prioritizes innovation in learning methodologies, leveraging technology to enhance teaching and learning experiences. Their institutions offer a range of degree programs, certificates, and professional development courses designed to align with the evolving needs of industries. Apollo Group strives to foster a supportive and inclusive learning environment, equipping students with the knowledge and skills necessary to succeed in today's competitive job market.
Apollo Group offers a wide range of courses across various disciplines. Students can choose from programs in business, technology, healthcare, education, and more. The courses are designed to provide practical, skills-based education that aligns with industry demands and trends. Some popular programs include business administration, computer science, nursing, teacher education, and criminal justice. Apollo Group also offers specialized programs, such as cybersecurity, digital marketing, project management, and healthcare management. The courses are available at different academic levels, including certificates, diplomas, associate degrees, bachelor's degrees, and master's degrees, catering to students at various stages of their educational journeys. With a commitment to preparing students for career success, Apollo Group ensures that the courses are relevant, industry-focused, and delivered through innovative online learning platforms.
Each course at Apollo Group varies in length depending on the specific program and level of study. The duration can range from a few weeks to several months. Apollo Group offers a wide range of educational programs, including undergraduate and graduate degrees, as well as professional development courses. The duration of courses is designed to provide students with comprehensive knowledge and skills while offering flexibility to accommodate diverse schedules and learning styles. Whether you are seeking a short-term skill-building course or a full degree program, Apollo Group aims to provide an engaging learning experience that meets the needs of individuals aiming to enhance their education and career prospects.
Click the link above to get answers to just about any Apollo Group customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Apollo Group, and their purpose. Are any of these similar to the reason you are trying to call?
Reactivating Apollo services: "I'm trying to find a way to get my Apollo up and running again."
- From a call lasting 2m 8s , Dec 17, 2024 6:20 PM
Information about why customers call Apollo Group is extracted from issues that customers have reported to GetHuman.
This is Apollo Group's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Apollo Group agent. This phone number is Apollo Group's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-990-2765 include Setup service, Cancel service, Overcharge/Strange charge, Complaint and other customer service issues. Rather than trying to call Apollo Group first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Apollo Group has 1 phone number. It's not always clear what is the best way to talk to Apollo Group representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Apollo Group. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Apollo Group. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.