A:Press 3, then 2, then say "I don't have it", then "Operator", then "I don't have it".Our free phone can also navigate phone menus to get a live human at Amerigroup for you.
Q:
Does Amerigroup offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Amerigroup below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Amerigroup phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3, then 2, then say "I don't have it", then "Operator", then "I don't have it"
Below are some clips we've found from Amerigroup's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling WellPoint.
If you are calling about a medical or psychiatric emergency, please hang up and dial nine one one or go to the nearest emergency room.
And just so you know, calls may be monitored or recorded for quality purposes.
You'll have all your plan info in one place and always at your fingertips with our new Sydney Health app.
It's easy to get answers to your questions, find a doctor, order an ID card, and so much more.
Visit the App Store or Google Play today to download Sydney Health.
S y d n e y, or ask a representative for assistance.
And get the most from your health plan and your health.
If you're a Relay assisted caller, press eight now. Otherwise, are you calling on behalf of a provider, hospital, or pharmacy?
If you're a physician, hospital, or pharmacy, or other health care professional, say yes or press one."
Excerpt from a call with Amerigroup
Tuesday, January 9, 2024 9:47 PM
What are the hours and when should I call?
Amerigroup operates the call center for this 800-600-4441 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 61 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Amerigroup call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Amerigroup phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Amerigroup staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Amerigroup is Wednesday.The most busy day to call is Tuesday, which averages 567% more phone calls by comparison.Again, this is based on a sample of 61 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Amerigroup is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Amerigroup staffs the call center well on Wednesday.
Why Customers Call Amerigroup
If you have time to do a bit of reading before you call Amerigroup, we recommend you read over some of our problem-specific articles.
Amerigroup is a leading managed care company that focuses on providing Medicaid, Medicare Advantage, and other health insurance options in the United States. As a trusted healthcare partner, Amerigroup is committed to improving the lives of its members by offering comprehensive coverage and quality care. Through its network of doctors, hospitals, and other healthcare providers, Amerigroup ensures that individuals and families have access to a wide range of medical services, including preventive care, specialist consultations, and prescription medications. The company strives to enhance the overall well-being of its members by promoting preventive health measures, disease management programs, and personalized care coordination. With a mission to empower healthier lives, Amerigroup works diligently to address the unique needs of diverse communities, making healthcare more accessible and affordable for all.
Yes, Amerigroup does cover prescription medications. As a health insurance provider, Amerigroup understands the importance of medication access for overall well-being. They offer comprehensive coverage for a wide range of prescription drugs, ensuring that their members have access to necessary medications. Amerigroup collaborates with a network of pharmacies, including retail and mail-order options, to make obtaining prescription drugs more convenient for their members. Prescription medication coverage may be subject to specific plan guidelines, formularies, and copayments, which can vary depending on the individual's plan and medication. Amerigroup members can consult their plan documents or contact customer service for more information regarding their prescription drug coverage and any associated costs.
Yes, Amerigroup does offer dental and vision coverage. As a comprehensive healthcare provider, Amerigroup understands the importance of oral and visual health in overall well-being. Their plans include benefits for dental care, covering services like routine check-ups, cleanings, and X-rays, as well as more extensive procedures such as fillings, root canals, and extractions. Additionally, Amerigroup offers vision coverage to help members maintain good eye health. This includes benefits for eye exams, prescription eyeglasses or contact lenses, and discounts on corrective surgeries like LASIK. By incorporating dental and vision coverage into their plans, Amerigroup ensures that their members have access to comprehensive healthcare, promoting overall health and quality of life.
Click the link above to get answers to just about any Amerigroup customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Amerigroup is extracted from issues that customers have reported to GetHuman.
This is Amerigroup's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amerigroup agent. This phone number is Amerigroup's best phone number because 3,090 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-600-4441 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Amerigroup first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Amerigroup has 1 phone number. It's not always clear what is the best way to talk to Amerigroup representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Amerigroup. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Amerigroup. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.