American Tower Corp. Customer Service

Phone Number & Contact Info

American Tower Corp.'s Best Phone Number

Calls Customer Service·Most popular American Tower Corp. number

How do I talk to a live human at American Tower Corp.?

A:Calling this American Tower Corp. number should go right to a real human being

Does American Tower Corp. offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Tower Corp. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this American Tower Corp. number should go right to a real human being
In fact, much of this information on this page is superfluous because this American Tower Corp. phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

American Tower Corp. operates the call center for this 617-375-7500 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Tower Corp. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Tower Corp. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Tower Corp. is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call American Tower Corp.

In summation, the best day to call American Tower Corp. is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Tower Corp. staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call American Tower Corp.

If you have time to do a bit of reading before you call American Tower Corp., we recommend you read over some of our problem-specific articles.

What is American Tower Corp?

American Tower Corp is a leading provider of wireless communication infrastructure. Founded in 1995, it owns and operates a vast portfolio of cell towers, rooftops, and distributed antenna systems (DAS) across the United States and internationally. The company's primary business involves leasing space on these structures to telecommunications companies, allowing them to transmit wireless signals for mobile and data services. With a strong focus on innovation and customer satisfaction, American Tower Corp provides essential infrastructure that enables seamless connectivity for the growing global mobile network. With its extensive reach and expertise, the company plays a critical role in supporting the rapid expansion of mobile communications, enabling people and businesses to stay connected, share information, and access digital services reliably.

What is the history of American Tower Corp?

American Tower Corp is a leading global real estate investment trust that owns, operates, and develops wireless communication towers and other infrastructure. Established in 1995, the company has grown significantly over the years. Initially, American Tower focused on acquiring and building towers in the United States to meet the growing demand for wireless services. In the early 2000s, they expanded internationally, venturing into Latin America, Europe, Africa, and Asia. This strategic expansion allowed American Tower to become a key player in the global wireless infrastructure market. Today, they own and operate tens of thousands of towers worldwide, serving a diverse customer base including wireless carriers, broadcasters, and government agencies. With a rich history of pioneering growth and innovation, American Tower remains at the forefront of the telecommunications industry.

What are the services provided by American Tower Corp?

American Tower Corp provides a range of services in the telecommunications infrastructure industry. As a leading global provider, they offer wireless communication sites, towers, and rooftops for lease to wireless carriers and other customers. Their services include tower colocation and site development, allowing customers to expand their network coverage and capacity. American Tower Corp also facilitates the deployment of small cells and distributed antenna systems (DAS) to enhance wireless connectivity in urban areas. Furthermore, they provide managed services such as site acquisition, zoning, permitting, and maintenance. With a vast portfolio of over 187,000 sites worldwide, American Tower Corp enables clients to maximize their network performance and efficiently meet the growing demands of wireless communication.

Top American Tower Corp. customer service problems

Click the link above to get answers to just about any American Tower Corp. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is American Tower Corp.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Tower Corp. agent. This phone number is American Tower Corp.'s best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 617-375-7500 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call American Tower Corp. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, American Tower Corp. has 1 phone number. It's not always clear what is the best way to talk to American Tower Corp. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Tower Corp.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Tower Corp.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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